Darren was very approachable and interesting. As a retired Teacher of Deaf Children I enjoyed hearing about some new innovations since I retired. It was good that I was able to be tested in Abergave... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was so pleased with the efficiency and thoroughness of my appointment. I can't praise Nicola and Lily enough, I do hope I have their names correct, at my age I have a terrible memory for names. I w... See more
Well greeted, good hearing test and explanation of what my problem was. It all made sense, the aids were fitted and the app installed. Great service and follow-up visits. Operator sociable and see... See more
I have been with Hidden Hearing for quite a while now. They are always 'on the case' whatever I need them for as well as being polite, friendly, trustworthy & confidential. Thank you Hidden Hearing.... See more
Company details
Written by the company
Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.
Contact info
10 Broad Street, HR4 9AP, HEREFORD, Herefordshire, United Kingdom
- 01432 346980
4.8
Excellent
44 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service
I've already emailed Mr. John Rafferty, the area manager, concerning out visit by a remarkable young lady, Nicola Levi. Outstanding service, understanding and compassionate...a truly wonderful person. Very professional and a full explanation of everything. I cannot recommend Hidden Hearing any higher. Many thanks, Sean Impey
April 29, 2026
Great Knowledge of what was needed very…
Great Knowledge of what was needed very approachable and friendly
March 12, 2026
Excellent customer service
Customer service was excellent. Timely reminders sent in advance of appointment. Very informative during the hearing test with excellent people skills which allowed for customer consideration
February 27, 2026
I had my one year exam everything was…
I had my one year exam everything was explained on thecwhole 100% satisfied
February 20, 2026
A Caring company
We are always well cared for, well advised and very happy with our service from Hidden Hearing in Hereford. We would recommend them to anyone looking for private treatment for their hearing.
January 24, 2026
The Hidden Hearing officer was very…
The Hidden Hearing officer was very supportive and professional. He gave time to go through a number of tests and to explain the outcome and what action I should take.
January 13, 2026
The test was conducted in the customary…
The test was conducted in the customary highly professional manner and constructive advice was offered following the outcome of the test.
December 6, 2025
Pleasant and positive experience.
November 22, 2025
It was a good experience
It was a good experience . Front desk staff was friendly and one who did the test was so nice explained everything to me.
October 22, 2025
Hear , ear .Excellent service provided by all the…
Excellent service provided by all the staff at your Hereford branch .
Excellent products .
October 16, 2025
My first appointment
I was reassured when I came in. Everything was explained well to me and the staff member was professional and competent.
September 9, 2025
Very pleased with my home visit
Very pleased with my home visit, far better than another company I have used in the past.
August 27, 2025
Vrey friendly and efficient service.
August 12, 2025
A friendly assessment of my hearing.
Darren was very approachable and interesting. As a retired Teacher of Deaf Children I enjoyed hearing about some new innovations since I retired. It was good that I was able to be tested in Abergavenny. I am mildly disappointed I haven't yet received a copy of the audiogram or the letter for my GP but I know the post is pretty bad around here and expect that is why.
July 18, 2025
It was great
It was great, she was lovely making sure I was ok and talking me through what's happening. She was fabulous. Highly recommend her, wasn't nervous about it or anxious or anything. Great service, lovely, friendly very professional, perfect can't say anything bad
June 17, 2025
Unprompted review
He was very good explained every…
He was very good explained every thing a very nice man
July 17, 2025
Excellent Service from Exceptional People
The whole experience was very informative and David explained everything very well.
July 8, 2025
An excellent service
An excellent service, friendly and efficient staff. Made to feel at ease and welcome. Everything was explained in a way that was easily understood. Highly recommended
July 7, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.