Hidden Hearing - High WycombeReviews 

71
TrustScore 5 out of 5

4.8

5 Castle Street, HP13 6RZ High Wycombe, Buckinghamshire, GB


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Rated 5 out of 5 stars

Very welcoming. Easy to follow explanations as to how the tests were to be conducted and their results. Efficient hearing aid management. Friendly and professional. Excellent service.

Rated 5 out of 5 stars

Even though I was late for appointment due to traffic, I was greeted in a friendly way and offered, coffee. I had been having problems fitting new pro wax and caps every few weeks and it was explaine... See more

Rated 5 out of 5 stars

Brilliant service from Hidden Hearing High Wycombe. The staff there were polite, professional and incredibly supportive. Despite having to come back a second time due to one of my ears being very stub... See more

Company replied

Rated 5 out of 5 stars

Very professional review of my hearing situation. All aspects explained fully. Features and benefits of hearing aid options explained, with no hard selling. Follow up appointment already set up for... See more


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.


Contact info

  • 5 Castle Street, HP13 6RZ, High Wycombe, Buckinghamshire, United Kingdom

  • 01494 838670

4.8

Excellent

TrustScore 5 out of 5

71 reviews

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4.8

All reviews

(71)

3,978 reviews in the last 12 months

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Rated 5 out of 5 stars

Very welcoming

Very welcoming. Easy to follow explanations as to how the tests were to be conducted and their results. Efficient hearing aid management.
Friendly and professional.
Excellent service.

May 23, 2026
Rated 5 out of 5 stars

High Wycombe review

I attended with my mum last week. Bronwyn on reception was very welcoming and Joe the audiologist was excellent. He was caring and patient and performed a thorough assessment of my mums hearing loss with explanations throughout

February 18, 2026
Rated 4 out of 5 stars

I've had my 'ears'about 4 years now

I've had my 'ears'about 4 years now
They werent cheap (4 K)
Every year go for a hearing test
I have my ears cheacked (my ears) no improvement, but I dont expect them to improve
Maybe it was my time in the army with loud weapons (we werent given ear defenders back then)
Maybe it was my time at LHR, I dont know
Maybe its just my age my hearing is going
Anyway, this time it was a better hearing test, spent over an hour this time (a nice French lady) the most comprehensive testing ever
In and out of the booth, with various tests, with and without my ears
Yes, my hearing had gone down a bit, so she boosted my aids on various levels
But I was told I dont wear them enough (have to wear them at least 6 hours a day)
That is a hard call, but I guess I wil have to try

Al the staff at High Wycombe seem to know their job, always polite and helpful, so I dont mind going there
Yes I would recommend Hidden Hearing

January 8, 2026
Rated 5 out of 5 stars

Even though I was late for appointment…

Even though I was late for appointment due to traffic, I was greeted in a friendly way and offered, coffee. I had been having problems fitting new pro wax and caps every few weeks and it was explained that I could have something fitted to the aids which remove the need for doing this. I agreed this would be less of a worry and had impressions taken.

July 24, 2025
Rated 5 out of 5 stars

Have been having my hearing looked…

Have been having my hearing looked after by Hidden Hearing for last 10years, best thing I ever did !! The audiologists are very good, excellent care.......

February 26, 2025
Unprompted review
Hidden Hearing - High Wycombe logo

Reply from Hidden Hearing - High Wycombe

Wow! Thank you! It's been our pleasure to support you over the last 10 years.

We hope you continue to enjoy the excellent care and service from the team in High Wycombe and of course, if we can do anything to help you before your next appointment, please do let us know.

Kind Regards,

Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Great service with positivity and reassurance

Brilliant service from Hidden Hearing High Wycombe. The staff there were polite, professional and incredibly supportive. Despite having to come back a second time due to one of my ears being very stubborn, they were always positive and reassuring that my case could be resolved. Special thanks go to Bronwyn and Cherelle in particular who were superb all throughout. Thank you!

March 4, 2025
Unprompted review
Hidden Hearing - High Wycombe logo

Reply from Hidden Hearing - High Wycombe

Thank you for your lovely review of our High Wycombe team. We don't tend to give up when the going gets tough so we are pleased you experienced our positive, professional and reassuring nature first hand.

If we can help with anything further, please do let us know.

Kind Regards,

Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Wonderful experience ever!

Absolutely amazing service, staff are very welcoming and friendly, staff are understandable and it makes it easier to communicate confidently as it took me a while booking a date convenient for me after a few cancellations. I highly recommend Hidden Hearing to all my friends and family after my visit on Tuesday. Thanks 😊

February 26, 2025
Rated 5 out of 5 stars

Very professional review of my hearing…

Very professional review of my hearing situation. All aspects explained fully.
Features and benefits of hearing aid options explained, with no hard selling.
Follow up appointment already set up for review of hearing aid settings and to ensure the device is working at it’s best for my needs.

January 30, 2025
Rated 3 out of 5 stars

No annual service due to 'some' ear…

No annual service due to 'some' ear wax. It is a pity your colleagues could not deal with this on the spot. There seem to be kits available even for amateurs

January 23, 2025
Hidden Hearing - High Wycombe logo

Reply from Hidden Hearing - High Wycombe

Good afternoon
Thank you for your 3 -Star review. We are sorry to hear that we were unable to complete your annual appointment due to the presence of wax. I can see you have been advised that we have a separate team who provide wax removal. However, we are open to all feedback, your comments will be forwarded to our management team.
If you would like to arrange an appointment for wax removal with us, please contact our team on 0800 7316 498 or if you wish to discuss further our customer services team on 0800 740 8796 who will be happy to help.
Kind Regards
Customer Services - Hidden Hearing Ltd

Rated 5 out of 5 stars

Wonderful service

I’ve used HH a few times now due to continuous earwax issues over the years. Bronwyn and Cherelle (High Wycombe branch) were very professional and everything was explained clearly. The procedure was quick and painless.
Highly recommended!

December 9, 2024
Unprompted review

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