Very thorough check by super professional and friendly consultant. Felt very genuine and not sales led. Would highly recommend!
Location
Switch location248-250 Kensington High Street, Kensington, W8 6ND LONDON, Greater London, GB
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See what reviewers are saying
Really great experience. Mark was very good at explaining the process and also the results. Would definitely recommend them.
Khadisha Walters is a total professional. Did an amazing cleaning job on both my ears, whilst making me feel very comfortable throughout the whole process. She also had some valuable tips on how to av... See more
Great support from Mark Lovett for moving to new hearing aids at Kensington High Street Branch. He is caring and supportive whilst still being efficient so that you cover all your questions and his c... See more
Company details
Written by the company
Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.
Contact info
248-250 Kensington High Street, Kensington, W8 6ND, LONDON, Greater London, United Kingdom
- 020 7348 9810
4.7
Excellent
107 reviews
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Very thorough check by super…
Very thorough check by super professional and friendly consultant. Felt very genuine and not sales led. Would highly recommend!
May 13, 2026
Unprompted review
Really great experience
Really great experience. Mark was very good at explaining the process and also the results. Would definitely recommend them.
June 10, 2026
Excellent and friendly service …
I booked an appointment for ear wax removal and Khadisha did an excellent job on removing all of the ear in both of my ears. It was very easy to book and I highly recommend this service.
May 28, 2026
Unprompted review
Excellent treatment
Although I went on the initial date which had been postponed, I was still treated very kindly and efficiently.
May 27, 2026
Punctual and v pleasant
April 2, 2026
Excellent service and experience
Excellent hearing tests, service and overall experience.
March 27, 2026
New generation Hearing Aids .
My audiologist continues to look after my hearing care
with professionalism & friendliness; it is much appreciated !
March 24, 2026
Good professional test and advice
I received verry polite professional and detailed test, and was most impressed.
March 3, 2026
Came out hearing properly
Came out hearing properly
Very pleasant experience receiving hearing test results immediately
February 24, 2026
Great Experience.
I have had a great experience at Hidden Hearing! It is friendly and professional. The process is always effective and efficient without any discomfort. Khadisha is great. She is very knowledgeable and passionate about her job. I would definitely recommend.
February 17, 2026
Unprompted review
Prompt and thorough service
Prompt and thorough service, received from Mark Lovett at Kensington High Street branch. He took the time to do several tests and recommended the best available aids available. Now I am definitely a new client of the Kensington branch.
February 10, 2026
Initial contact via web site not good
The appointment was great.Useful,informative and reassuring and the on going process seems well managed and time sensitive for the client. My initial contact through the web site was less than helpful ,answerphone message telling me when they were not there. Also answering the phone in the branch is very hit and miss.
January 15, 2026
Satisfied customer
I am very happy I've choose Hidden Hearing. From the reception to the audiology aid who went through with the test and the fitting of the hearing aid, I can say the customer care is excellent.
January 3, 2026
Hidden Hearing on Kensington High…Saved my Xmas
Hidden Hearing on Kensington High Street saved my Xmas.
This was my first visit and I found it very impressive professional and caring. I will definitely be going back for my 6 month checkup and reccomend to my friends.
Calvin C
December 23, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The person who de-waxed my ears was good, as usual
The person who de-waxed my ears was fine, as usual. I had the appointment in my diary for 18/11/25 and had chcked it, but I did not receive the reminder by email until Sunday afternoon, 16/11/25 at 3.31 pm and the appointment was on the following Tuesday. I could not have given two days notice if I had had to.
November 18, 2025
Reply from Hidden Hearing - Kensington
Hello
Thank you for taking the time to leave your review, we really appreciate the 3 stars.
We are glad to hear your appointment went well. Your feedback on the amount of time between the reminder and the appointment has been passed onto our Marketing Team to review.
If there is anything else we can help with, please feel free to contact our Customer Services Team on 01622 775191 or by emailing contact@hiddenhearing.co.uk.
Kind Regards
Hidden Hearing
01622 775191
contact@hiddenhearing.co.uk
It appointment was on time
It appointment was on time! He understood my problem and fixed it! What more could I ask for
October 14, 2025
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