Always welcoming staff, drinks & biscuits. Excellent care and attention with in depth explanations of any issues from audiologist- excellent service as always! See you again next week if we can fin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Faraz Aslam (Hearing Aid Dispenser ) was kind and considerate throughout the whole appointment. He was patient during the hearing test and explained very clearly how to use the recommended hearing... See more
I turned up without an appointment and spoke to Alison on reception and was able to seen straight away. Alison very friendly and helpful with me before sending me through to see Amina. Amina was great... See more
Chloe was amazing. Talked through the procedure, explaining simply what she would be doing Had a look at the inside of the ears, and showed me the contents, then what her next step would be. Proce... See more
Company details
Written by the company
Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.
Contact info
133-141 The Headrow, LS1 5RD, LEEDS, Yorkshire, United Kingdom
- 01132 204320
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always welcoming staff
Always welcoming staff, drinks & biscuits. Excellent care and attention with in depth explanations of any issues from audiologist- excellent service as always!
See you again next week if we can find somewhere to park!
Anne Hartley
Faraz Aslam (Hearing Aid Dispenser )
Faraz Aslam (Hearing Aid Dispenser )
was kind and considerate throughout the whole appointment.
He was patient during the hearing test and explained very clearly how to use the recommended hearing aids.
I found my experience to be very…
I found my experience to be very informative and helpful knowing my hearing is being monitored by an experienced person, and will be checking them again next time .
Very good in all aspects of treatment.
Clear explanations of procedure both verbally and using imagery. Friendly and caring service.
Mandy at the leeds branch cleared my…
Mandy at the leeds branch cleared my ears of wax and performed a quick hearing test in the most professional manner. I would highly recommend her services
Very pleasant staff.
Very pleasant receptionist and audiologist. The latter was understanding, prepared to listen and explained things as the various rests were made.
The only issue was that she pushed hearing aids deep into my ears which was very painful.
Spoke to Morgan and Kirsty who were…
Spoke to Morgan and Kirsty who were absolutely wonderful - truly a testiment to a level of excellence and professionalism you rarely get these days - totally recommended
Great service
The service I received was excellent. Mandy was very friendly talked through the entire process (wax removal). She also gave me before and after pictures.
Would definitely recommend and would use again
Absolutely brilliant
Absolutely brilliant. Everything was clearly explained and I now feel well-informed. Excellent service.
Faraz Aslam did a home visit in Leeds…
Faraz Aslam did a home visit in Leeds to fit replacement hearing aids for my elderly Mum with dementia. He was punctual, friendly and kind, whilst being professional and helpful and explaining everything to myself and my Mum.
They were caring and considerate
Exceptional service
Mandy in the Leeds branch was exceptionally kind, clear and efficient. She talked me through every part of the process and I felt really looked after.
very profesional great servise and very…
very profesional great servise and very friendly
Just visited Hidden Hearing Leeds
Just visited the Hidden Hearing in Leeds with my Dad.
We were seen by Faraz , who was very helpful and gave us 5* service .
I would highly recommend Hidden Hearing.
No matter who we see, the staff are always friendly and helpful . Nothing is too much trouble.
Thank you for taking care of Dad
Great service and easy
Great service and easy. Mandy in Leeds was lovely.
Great experience.
I have needed regular wax removal for the last 35 years and I can honestly say the visit to Mandy in Leeds was the best experience ever! She asked many questions and then gave a detailed explanation of the process.
The removal process was delicate but thorough and pain free. The room was immaculate and the equipment very sophisticated.
Great company …
The receptionist is always polite professional and friendly. The audiologist was very professional and friendly
Very professional and clear explanation
I was seen by Mr Faraz Aslam. He was very approachable and professional. The hearing test was done very efficiently and he explained clearly the results of my audiogram. He then recommended the model of hearing aids which he thought best suited me. Naturally his recommendation was the top of the range in terms of performance and price. He told me to get back in touch when i made a decision on whether to get hearing aids or not. What i liked was that there was no hard sell like a double glazing salesman!
Excellent service and support
Faraz was great: polite and helpful, answering the questions we had and being very patient with my mum who struggles to process anything technical. Very impressed with the service he provided.
Farah Aslam from Leeds hidden hearing…
Farah Aslam from Leeds hidden hearing was very professional and explained everything very clearly. I can only recommend him
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







