Hidden Hearing - LeicesterReviews 

89
TrustScore 5 out of 5

4.8

28 Horsefair Street, LE1 5BN LEICESTER, Leicestershire, GB


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Rated 5 out of 5 stars

Having seen lots of different people in the past I almost didn’t attend my check up as I haven’t worn hearing aids for several years as one stopped working and I was told it would cost quite a lot to... See more

Rated 5 out of 5 stars

On my third set of hearing aids now with Hidden Hearing, since 2012 when I purchased my first pair. The service has been excellent, I took Fareeha the Audiologists advice and upgraded to their latest... See more

Company replied

Rated 5 out of 5 stars

Ruksaar Kasmani was very helpful today in assisting me with upgrading my hearing aids to a newer hearing aids. She helped me with all aspects involved in processing & transactions. Thank you very much... See more

Rated 5 out of 5 stars

A very warm welcoming clinic, nice cup of coffee on entry. I’ve been coming since 2014. I purchased the aids so I can hear my parrot! Can hear him crystal clear. Fareeha in particular has been bril... See more


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.


Contact info

  • 28 Horsefair Street, LE1 5BN, LEICESTER, Leicestershire, United Kingdom

  • 0116 2853780

4.8

Excellent

TrustScore 5 out of 5

89 reviews

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4.8

All reviews

(89)

3,978 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely friendly lady came to my house…

Lovely friendly lady came to my house she took her time with every thing and explained every think she was going to do did hearing test again and changed the batteries in my hearing aids what a difference to my hearing

February 5, 2026
Rated 5 out of 5 stars

Faith restored

Having seen lots of different people in the past I almost didn’t attend my check up as I haven’t worn hearing aids for several years as one stopped working and I was told it would cost quite a lot to repair it. However I decided to have my hearing test and Ruksaar Kasmani has taken over the one I attend in Horsefair Street Leicester and I must say she was wonderful she repaired my hearing aids and now everything is great I cannot thank her enough as I couldn’t afford to buy another pair. So many many thanks Ruksaar I actually look forward to seeing you again 10 out of 10
Valerie Chapman

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

A positive and reassuring experience

I went into to check a battery on one earpiece which was losing power quickly. The battery was replaced and I was given a hearing test to check if a previous problem had affected my hearing( I’d returned a few months ago from Peru following an ear operation). The service was excellent and the general all round support was outstanding. It would be hard to describe a better experience.And I was offered coffee as I arrived early.Thankyou from a very happy client.

November 26, 2025
Rated 5 out of 5 stars

The Matcha Made the Magic, But Dr. Ruksaar Made the Difference

I had my hearing test with the lovely and very intelligent Dr. Ruksaar, and it was honestly such a wonderful experience. From the moment I arrived, she made me feel at ease, even making me a matcha with a hint of strawberry to calm my nerves (how thoughtful is that!). Her eloquence, patience, and genuine care really shone through in every step of the process. She explained everything clearly, with so much professionalism yet such a warm and personal touch. It didn’t feel like a clinical appointment at all, but more like being cared for by someone who truly wants the best for you. I left not only reassured about my hearing, but also deeply impressed by the kindness and expertise she brings to her work. Honestly, the best audiologist experience I could have asked for! Kind Regards, Firdous x x

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Everything was just right

Everything was just right, with Ruksaar patiently answering all our questions and taking extra time to ensure we felt fully informed about hearing and hearing aids.
Miriam and Mike Wohl

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and thorough

I was really impressed with how thorough the whole process was. Clear instructions and context were given throughout and all my questions answered with great detail. Completely professional and I have no hesitation in both using them again and recommending to others.

March 26, 2025
Rated 5 out of 5 stars

Well done hidden hearing leicester

Very friendly staff offered a drink on arrival
Appointment went well
Checked inside my ears & hearing test then checking hearing aids etc
Happy & relaxed whilst there
The old lugs should get through another year

March 14, 2025

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