Hidden Hearing - Loughton Reviews 

241
TrustScore 5 out of 5

4.9

299 High Road, IG10 1AH LOUGHTON, Essex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Cannot recommend this company highly enough. I have an ongoing condition under an ENT consultant but struggled to get the necessary hearing test. They were aware hearing aids were not necessarliy the... See more

Rated 5 out of 5 stars

The customer service was great. They gave lot's of good advice and reassurance with any anxiety issues. The staff were professional and they knew their trade very well. I would definitely recommend Hi... See more

Rated 5 out of 5 stars

I had my ear wax removed from one ear on Tuesday afternoon by Wendy Green at their paractice in Loughton Essex. The procedure was very professional and I was amazed when she gently removed a hearing a... See more

Rated 5 out of 5 stars

I was very impressed. Before having a hearing test they checked my ears to see if they needed cleaning which they did so that avoided an unnecessary hearing test. When I went for the wax removal sessi... See more


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.


Contact info

  • 299 High Road, IG10 1AH, LOUGHTON, Essex, United Kingdom

  • 020 3225 5440

4.9

Excellent

TrustScore 5 out of 5

241 reviews

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4.9

All reviews

(241)

3,988 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always on time

Always on time, polite, friendly and sympathetic.
Wendy really knows her information and explains what she is doing.

June 15, 2026
Rated 5 out of 5 stars

The customer service was great

The customer service was great. They gave lot's of good advice and reassurance with any anxiety issues. The staff were professional and they knew their trade very well. I would definitely recommend Hidden Hearing to anyone who needs advice about their ears.

June 17, 2026
Unprompted review
Rated 4 out of 5 stars

INTERESTING

Smart, welcoming and pleasant offices. Actual various hearing tests were useful and give the user a real sense of hearing improvement
But the teal measure was the suggested price of the aids which were far above my considerations
Will have a look at NHS system before making a decision.
Very interesting time in and. thanks to everyone
B H

June 3, 2026
Rated 5 out of 5 stars

Cannot recommend this company highly enough…

Cannot recommend this company highly enough. I have an ongoing condition under an ENT consultant but struggled to get the necessary hearing test. They were aware hearing aids were not necessarliy the solution but regardless, could not have done more to help me and provide the reports needed to move forward with my treatment. While they are of course a business, they could not have shown more empathy or kindness, there is no hard-sell here, just genuine help and very thorough advice. I have every confidence in going back to them should the need arise.

June 3, 2026
Unprompted review
Rated 4 out of 5 stars

Very effective

Seen in time, very efficient treatment, person who did treatment was very accomplished, knowledgeable and the treatment worked.

May 19, 2026
Rated 5 out of 5 stars

Another successful visit…

Had another visit for earwax removal and yet again had a great experience. Wendy is so friendly, professional and puts you at your ease. Would recommend 100%.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Ear wax removal

I had my ear wax removed by Wendy , who is a very pleasant and professional lady. She does a thorough job as checking all removed and does a hearing test afterwards. Have used before but can highly recommend.

May 11, 2026
Rated 5 out of 5 stars

Very thorough and professional

I was very impressed. Before having a hearing test they checked my ears to see if they needed cleaning which they did so that avoided an unnecessary hearing test. When I went for the wax removal session all very professional and had the results explained very well. Finally this was all very competitively priced.

April 29, 2026
Rated 5 out of 5 stars

Professional

Friendly, efficient, professional service.
My second visit, helpful staff and very pleased with the outcome.

April 16, 2026
Rated 5 out of 5 stars

A massive thank you to Wendy Green

A massive thank you to Wendy Green, who this afternoon carefully and skilfully undertook an ear irrigation using micro suction techniques on both ears. The procedure was very well explained and the event painless throughout the procedure.
Additionally, on completion, Wendy carried out a basic hearing test, which highlighted frequency differences and indeed how this could be further improved.
In my opinion, this visit was a very good value for money plus an opportunity of seeing a professionally run business. So thank you again Wendy 👏 DH.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Hidden Hearing Loughton

Hidden Hearing Loughton
Sue is very professional, explained everything, offered solutions, a very
Personable experience I would highly recommend using this company!

March 27, 2026
Unprompted review

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