Hidden Hearing - Maidstone Reviews 246

Excellent service and staff. I would recommend this company to anyone contemplating purchasing hearing aids.

Sam always is extremely helpful and introduces me to amazing hearing opportunities that previous other nhs did not.
Always listened to and willing with unconditional help and advice.
Best decision I made to get my hearing sorted at hidden hearing. Thanks Sam and team

Very friendly, polite, knowledgeable .

Katie and Darren have been fantastic from my first consultancy to fitting of my aids and subsequent service visits. Always fit me in and always helpful and happy . Thanks Grant Day

Appointment on time and carried out in competent professional manner

professional personal caring and just a pleasure to be consulted by

Excellent service cannot fault them .
A home visit so relaxed and the care and attention I received from the member of staff was superb. I would recommend H H to everyone.

Although I am not a client of Hidden Hearing Caren arranged for me to see Samantha who expertly removed a hearing aid dome from my ear.

A lovely staff. Caring and kind with very good service

My experience with Jess in the Maidstone Branch was smooth, supported and efficient. She explained every detail of what was going to happen. The micro suction was extremely gentle and I was happy with the wax that came out and how clean my ear was after. Absolutely no pain at all. The clinic is clean, the staff happy and accommodating all round a very positive experience. I recommend anyone who has earwax issues to go and get them cleaned out so easy and gentle.

I was offered tea by the receptionist whilst waiting for my appointment -
I was early - and when my turn came things were explained to me, inc showing that I have wax in my ears. This is going to be sorted this week coming and then they will resume testing my hearing:-)

attention, skill and great advise staff are excellent

My mum recently visited Hidden Hearing for a hearing check, and the experience was genuinely reassuring from start to finish.

The staff were patient, respectful, and took time to explain everything in a way that felt clear and unhurried. It never felt like she was being rushed through an appointment, which made a real difference. They listened carefully to her concerns and handled the assessment with a calm, professional approach.

What stood out most was the way they balanced expertise with kindness. My mum left feeling more informed and comfortable about her hearing, rather than worried or overwhelmed.

Overall, a very positive experience. The service felt thoughtful and well organised, and the staff made what could have been a stressful visit feel straightforward and supportive.

I went for a hearing test today and was very nicely greeted by Caren who was very hospitable and offered us a drink and chatted. I was then seen by Sam who conducted my ear test. She was so lovely and patient and she is so very good at what she does. I felt like she had loads of time for me and you can tell she loves what she does. I would recommend Hidden Hearing !

Samantha Lidington at the Maidstone branch is very thorough and professional. A delight to deal with, very pleasant together with the rest of the team Katie and Caren

Jessica from the Maidstone branch was incredible! She gave an incredible service. Very informative, very knowledgeable, helpful and kind. Kept me up to date all the way through. Will 100% be returning for this service again. Thank you!

Always helpful and instructive. Makes everything clear.

Very thorough examination and explanation and friendly staff