Hidden Hearing - Northampton Reviews 93

Friendly and professional treatment with humour. Excellent testing and results well managed
Halina on top form as usual

As always my visit was in a very friendly environment and was very positive. I enjoy hameena's company

Thorough examination and informative experience

I’m very pleased with Roksana examination. Examinations was stress free and pleased

Always happy with my treatment pleasant experience

Polite friendly on time thorough and helpful.

Very thorough.

Prompt, friendly service

Test fitted my needs and clearly identified where my hearing is at.

Friendly staff who explained everything happening with my hearing in a suscinct manner making sure I understood what was happening with my ears.

Very clean and welcoming clinic, the gentleman who did the procedure was very pleasant/calming and he explained the whole process before he started. Would highly recommend

I dislike hard sell approach. When I say no I do mean no. I stated more than once that I was happy with my hearing aids and that I had no intention of up grading. When informed that I would receive a following up call in a few days to see if I had changed my mind I replied not to bother I would not change my mind. A few days later I had the sales call anyway. Your clients are generally elderly and are potentially more susceptible to pressure selling. Your “individual “ sales technique requires review.

A very helpful appointment, extremely thorough and easy to understand

Good communication before hand with
Regular prompts by text.
Receptionist was charming and thoughtful, knowledgeable and engaging.
My ear appointment lasted 1 hour. It was thorough and the Audiologist explained each step of the way. I was impressed by both staff and the information explained to me.
The only concern was feeling some pressure to make a quick decision whether or not to proceed with ordering recommended range of hearing aids- partly because the 20% off finished at end of the week.
I asked and it was agreed to have 48 hours thinking time.

Having poor hearing requires my needing help from audiologists. Over the years I have found that while most are entirely competent in helping one's hearring, very few listen. The special quality I have found with the staff at Northampton is that they pay attention to you, not just the problem in hand. This creates a sense of engagement which enhances the process and improves the result. The technology is impressive, the staff even better.

Exceptional serve from Matt. Highly recommended.

the hearing test was excellent as it was very thorough and was conducted by the assistant in an efficient, pleasant and professional manner.

Today I went into the Hidden Hearing branch at Northampton to collect batteries, I requested the receptionist to hand me extra batteries as I do not come in every other day to take them, the last time being 5 months ago in October 2024 I guess, she just shrugged me off as if I am a beggar come to beg for free stuff. She started raising her voice a fact that I ignored out of an understanding that she deals with people who are hard of hearing like me, I tried to reason with her saying I do not come in every other day for the batteries as I work all week so if she could help me but she would not and continued speaking rudely to me all I asked was 4 boxes of them. When I bought the hearing aids, which are the most expensive product they have to offer in the catalogue, I was told I could take as many batteries as I wanted a rule which I never exploited and never hoarded batteries it made me feel shocked as this whole ordeal was made about just an extra pack of batteries, the receptionist made me feel embarrassed and was condescending about the fact that I asked for batteries which I was entitled to after buying their most expensive product. Absolutely horrible customer service and I regret buying from Hidden Hearing. Rude and unprofessional staff!!

I had a hearing test from this company and will say what a incredible service I have recived from all staff every time