Haxar the audiologist was very good at explaining what to do for the hearing test, the results and how he was going to tweak the settings on my hearing aids. Katy the receptionist is always friendly... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was my first experience of Hidden Hearing for wax removal. Siobham has a gold star from me for a thorough friendly efficient service. I have worn hearing aids for at least 30 years so have e... See more
Professional, friendly and informative practitioner called Axel. Explained about my hearing loss, fortunately, not so much, suggested and made an appointment for 12 months later. Thank you, see yo... See more
Friendly optometrist. Series of tests. Showed me the results. All good. Annual recall.
Company details
Written by the company
Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.
Contact info
219 Banbury Road Summertown Oxford, OX2 7HQ, Oxford, United Kingdom
- 0800 740 8706
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very detailed tests and full…
Very detailed tests and full explanation of results. Helpful suggestions to improve the quality of your hearing. Polite and friendly.
Lovely and efficient staff
Haxar the audiologist was very good at explaining what to do for the hearing test, the results and how he was going to tweak the settings on my hearing aids.
Katy the receptionist is always friendly and patient.
Very helpful ,friendly
Very helpful ,friendly, & understanding in needs & requirements, went through everything step by step , very professional
I was made to feel very comfortable by…
I was made to feel very comfortable by the receptionist & Paris my hearing consultant.
Altogether it was a pleasant experience & I’m looking forward to going back.
The service we received was excellent
The service we received was excellent. Appointment is always on time, we never feel rushed with plenty of time to ask any questions we might have. Very professional service
Nice cup of coffee too 😂
It was my first experience of Hidden…
It was my first experience of Hidden Hearing for wax removal. Siobham has a gold star from me for a thorough friendly efficient service. I have worn hearing aids for at least 30 years so have experience of many audiology departments and this is top of my list. I would definitely recommend them.
New customers
Very professional, efficient & reassuring audiologist who was great when my son & I were in attendance.
May use AI-assist with repliesRead more
Provide a report
It is disappointing that although the examination is very thorough, the client/patient is not routinely provided with a report of the examination. The data is retained on the Hidden Hearing system, but it is about me, and I would like to have a copy.

Reply from Hidden Hearing - Oxford
Professional
Professional, friendly and informative practitioner called Axel. Explained about my hearing loss, fortunately, not so much, suggested and made an appointment for 12 months later. Thank you, see you next year.
Time well spent.
The attention a gentleman called Axcel gave to detail & his patience and friendlness thoughout the time taken for the examination.
The visit was informative
The visit was informative, the explanations clear and I bought some hearing aids.
Friendly optometrist
Friendly optometrist. Series of tests. Showed me the results. All good. Annual recall.
Personal appreciation of dedicated expertise
Personal, comprehensive and detailed consultation given by a Practitioner who appeared very passionate about his knowledge. He instilled confidence in me,and a desire to attend regular follow-ups.
Incompetence
Unimpressive test. (A week later I went to Specsavers, and the audiologist looked in my ears and said I needed to have wax removal - not necessarily at Specsavers - before a worthwhile test could be carried out. No mention of wax at Hidden Hearing.) Non-specific description of my hearing loss. No follow-up phone call. To top it all - no sign of promised M&S voucher.

Reply from Hidden Hearing - Oxford
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







