Hidden Hearing - Oxford Reviews 20

TrustScore 4.5 out of 5

4.4

219 Banbury Road Summertown Oxford, OX2 7HQ Oxford, GB


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Rated 5 out of 5 stars

Haxar the audiologist was very good at explaining what to do for the hearing test, the results and how he was going to tweak the settings on my hearing aids. Katy the receptionist is always friendly... See more

Rated 5 out of 5 stars

It was my first experience of Hidden Hearing for wax removal. Siobham has a gold star from me for a thorough friendly efficient service. I have worn hearing aids for at least 30 years so have e... See more

Rated 5 out of 5 stars

Professional, friendly and informative practitioner called Axel. Explained about my hearing loss, fortunately, not so much, suggested and made an appointment for 12 months later. Thank you, see yo... See more


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.


Contact info

  • 219 Banbury Road Summertown Oxford, OX2 7HQ, Oxford, United Kingdom

  • 0800 740 8706

4.4

Excellent

TrustScore 4.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

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4.4

All reviews

(20)

3,964 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely and efficient staff

Haxar the audiologist was very good at explaining what to do for the hearing test, the results and how he was going to tweak the settings on my hearing aids.
Katy the receptionist is always friendly and patient.

June 11, 2026
Rated 5 out of 5 stars

The service we received was excellent

The service we received was excellent. Appointment is always on time, we never feel rushed with plenty of time to ask any questions we might have. Very professional service
Nice cup of coffee too 😂

January 27, 2026
Rated 5 out of 5 stars

It was my first experience of Hidden…

It was my first experience of Hidden Hearing for wax removal. Siobham has a gold star from me for a thorough friendly efficient service. I have worn hearing aids for at least 30 years so have experience of many audiology departments and this is top of my list. I would definitely recommend them.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

New customers

Very professional, efficient & reassuring audiologist who was great when my son & I were in attendance.

December 11, 2025
Rated 3 out of 5 stars

Provide a report

It is disappointing that although the examination is very thorough, the client/patient is not routinely provided with a report of the examination. The data is retained on the Hidden Hearing system, but it is about me, and I would like to have a copy.

December 6, 2025
Hidden Hearing - Oxford logo

Reply from Hidden Hearing - Oxford

Good morning,
Thank you for your 3- star review. We are glad to hear that you found our examination to be very thorough. A copy of the findings of the examination can be provided upon request at the appointment.
Following your feedback, we have arranged for a copy of your Audiogram to be posted to the address we hold for you on file.
However, if you would like to discuss further, please contact our customer services team on 0800 740 8796. who will be happy to help.
Kind Regards
Customer Services - Hidden Hearing Ltd

Rated 5 out of 5 stars

Professional

Professional, friendly and informative practitioner called Axel. Explained about my hearing loss, fortunately, not so much, suggested and made an appointment for 12 months later. Thank you, see you next year.

July 24, 2025
Rated 1 out of 5 stars

Incompetence

Unimpressive test. (A week later I went to Specsavers, and the audiologist looked in my ears and said I needed to have wax removal - not necessarily at Specsavers - before a worthwhile test could be carried out. No mention of wax at Hidden Hearing.) Non-specific description of my hearing loss. No follow-up phone call. To top it all - no sign of promised M&S voucher.

April 1, 2025
Unprompted review
Hidden Hearing - Oxford logo

Reply from Hidden Hearing - Oxford

Hello Tim,

Thank you for your review. We are sorry that your experience wasn't as we would expect; we would certainly like to investigate your concerns and put things right.

We have requested additional information from you through Trustpilot so that we can look in to your experience. If you would prefer to email in though, we are contactable on contact@hiddenhearing.co.uk.

Kind Regards,

Customer Services
Hidden Hearing Ltd

0800 740 8796 / 01622 775191

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