Hidden Hearing - RugbyReviews 

119
TrustScore 5 out of 5

4.8

21-22 High Street, CV21 3BG RUGBY, Warwickshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

One hearing aid crackled and stopped working Sunday evening. I phoned HiddenHearing Monday morning and they booked a home appointment for the next day. Later the same day the gentleman from Hidden Hea... See more

Rated 5 out of 5 stars

My wife and I were made to feel very welcome and this put us at ease immediately. Everything was carried out very professionally with every aspect of our hearing tests and subsequent purchases of hear... See more

Rated 5 out of 5 stars

I have used hearing aids for over 10 years. My visit to Hidden Hearing was the first time I have felt able to ask questions and get proper answers about my hearing. Grichma, the audiologist was brilli... See more

Rated 5 out of 5 stars

Today my husband and I went to see Hassan Jamil at Hidden Hearing, as I had some concerns with my hearing. He was brilliant, he introduced himself after welcoming us. He was great, he explained every... See more


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.


Contact info

  • 21-22 High Street, CV21 3BG, RUGBY, Warwickshire, United Kingdom

  • 01788 573707

4.8

Excellent

TrustScore 5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(119)

3,975 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service

One hearing aid crackled and stopped working Sunday evening. I phoned HiddenHearing Monday morning and they booked a home appointment for the next day. Later the same day the gentleman from Hidden Hearing who does my home appointments phoned to see if he could come, if the hearing aid needed sending away he wanted to do it quickly. In fact he was able to repair it. That’s SERVICE.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Hidden Hearing - Highly Recomended!!!

I didn't know what to expect from this company but it was way above any of my expectations...I visited the Rugby one and the audiologist 'Grishma' truly couldn't do much more than she did- the hearing test was very thorough and she explained everything in detail- I don't think any company would compare to Hidden Hearing in my opinion...

April 21, 2026
Rated 5 out of 5 stars

Annual review…

I have been a client of Hidden Hearing for 5 years, and have had some issues over the years with what my hearing aids were capable of.
Grichma Trambaclal is new to the Rugby store, and explained how the hearing aids worked and interact with brain and which settings to use which was at odds with my previous understanding.
She has a very easy way of explaining things.
A very positive visit.

March 24, 2026
Rated 5 out of 5 stars

Brilliant experience

What a brilliant experience from the receptionist to Emma who did the wax removal, would thoroughly recommend hidden hearing so kind and considerate and very gentle l, certainly go back next year

January 22, 2026
Unprompted review
Rated 3 out of 5 stars

The audiologist was very attentive to…

The audiologist was very attentive to my hearing problems excellent service cannot wait for my new hearing aids

January 8, 2026
Hidden Hearing - Rugby logo

Reply from Hidden Hearing - Rugby

Good afternoon, Mr Stanley,

Thank you for taking the time to leave your 3-star review and for the very positive feedback provided.

We are pleased to hear that you felt our Hearing Aid Dispenser was attentive to your hearing problems and provided excellent service.
We wish you all the best for your hearing care journey with us.

If we can help at any time, please contact our customer services team on 0800 7408 796 or contact@hiddenhearing.co.uk
Kind Regards
Customer Services
Hidden Hearing Ltd

Rated 5 out of 5 stars

Very caring in Rugby branch.

Rugby staff always wonderful. Very personable. Been using them for over 20 years since discovering slight hearing loss at 41 due to measles as a child. (It brought on early age related hearing loss). Most of my friends still don’t know. I have better hearing now than others of my age. All thanks to Hidden Hearing.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I arrived in good time, was warmly welcomed by Reception and was seen after a very short wait. My ear wax removal was done in a very professional and friendly way by Emma who I have seen regularly in the past two or three years.

September 22, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look