One hearing aid crackled and stopped working Sunday evening. I phoned HiddenHearing Monday morning and they booked a home appointment for the next day. Later the same day the gentleman from Hidden Hea... See more
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My wife and I were made to feel very welcome and this put us at ease immediately. Everything was carried out very professionally with every aspect of our hearing tests and subsequent purchases of hear... See more
I have used hearing aids for over 10 years. My visit to Hidden Hearing was the first time I have felt able to ask questions and get proper answers about my hearing. Grichma, the audiologist was brilli... See more
Today my husband and I went to see Hassan Jamil at Hidden Hearing, as I had some concerns with my hearing. He was brilliant, he introduced himself after welcoming us. He was great, he explained every... See more
Company details
Written by the company
Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.
Contact info
21-22 High Street, CV21 3BG, RUGBY, Warwickshire, United Kingdom
- 01788 573707
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Extremely thorough and professional
Extremely thorough, professional and caring. I would highly recommend the service in rugby hidden hearing.
Excellent Service!
Service
One hearing aid crackled and stopped working Sunday evening. I phoned HiddenHearing Monday morning and they booked a home appointment for the next day. Later the same day the gentleman from Hidden Hearing who does my home appointments phoned to see if he could come, if the hearing aid needed sending away he wanted to do it quickly. In fact he was able to repair it. That’s SERVICE.
Hidden Hearing - Highly Recomended!!!
I didn't know what to expect from this company but it was way above any of my expectations...I visited the Rugby one and the audiologist 'Grishma' truly couldn't do much more than she did- the hearing test was very thorough and she explained everything in detail- I don't think any company would compare to Hidden Hearing in my opinion...
Friendly and helpful
Friendly service, whereby the procedure was clearly explained and did not take long. Very pleased.
First class service
Annual review…
I have been a client of Hidden Hearing for 5 years, and have had some issues over the years with what my hearing aids were capable of.
Grichma Trambaclal is new to the Rugby store, and explained how the hearing aids worked and interact with brain and which settings to use which was at odds with my previous understanding.
She has a very easy way of explaining things.
A very positive visit.
Very pleasant and informative
Very pleasant and informative. Very in depth hearing test and all my questions answered. Highly recommend. Clear explanation as to what level of help each type of hearing aid offered.
Great first contact by phone
Great first contact by phone, told me everything i needed to know. Warm welcome when I arrived. Everyone introduced themselves and my treatment was was explained in detail.
Brilliant experience
What a brilliant experience from the receptionist to Emma who did the wax removal, would thoroughly recommend hidden hearing so kind and considerate and very gentle l, certainly go back next year
May use AI-assist with repliesRead more
The audiologist was very attentive to…
The audiologist was very attentive to my hearing problems excellent service cannot wait for my new hearing aids

Reply from Hidden Hearing - Rugby
The audiologist at Rugby was very…
The audiologist at Rugby was very friendly and explained in detail, showing me a scan of my inner ear and exactly what was causing my hearing problem.
A very thorough series of audio tests…
A very thorough series of audio tests that led to improved tweaks to my hearing aids. Really good explanations about every step of the consultation. I learned a lot and can hear more clearly.
Excellent personal service.
Aaron was extremely helpful. I can hear properly first time to 8 years. Old hearing aids chucked in bin. I would thoroughly recommend this company
They give you straight answers to any…
They give you straight answers to any queries you have and explain everything so you understand easily.
Very caring in Rugby branch.
Rugby staff always wonderful. Very personable. Been using them for over 20 years since discovering slight hearing loss at 41 due to measles as a child. (It brought on early age related hearing loss). Most of my friends still don’t know. I have better hearing now than others of my age. All thanks to Hidden Hearing.
Prompt and professional.
Prompt and professional.
And reasonably priced.
What more could you ask?
Emma was so lovely
Emma was so lovely. She explained very carefully what she was doing and why. I would recommend the business to anyone.
Excellent Service
I arrived in good time, was warmly welcomed by Reception and was seen after a very short wait. My ear wax removal was done in a very professional and friendly way by Emma who I have seen regularly in the past two or three years.
Thorough testing and review of my…
Thorough testing and review of my hearing great explanation of issues and options that could help. Very impressed.
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