Hidden Hearing - SouthamptonReviews 

94
TrustScore 5 out of 5

4.8

20 London Road, SOUTHAMPTON, SO15 2AF HAMPSHIRE, Hampshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I visited Hidden Hearing to have wax removed from my left ear which had been giving me a problem for some considerable time. My examination and wax removal were carried out in a thoroughly professiona... See more

Rated 5 out of 5 stars

EXcellent and thorogh tests Will come to you when I need to update my hearing I think that 5000 pounds is very expensive though

Rated 5 out of 5 stars

I made my usual annual visit and as always, the service by Natalie and James was impeccable. Natalie was her usual bubbly self and very welcoming. James is always engaging and just very good at his jo... See more

Rated 5 out of 5 stars

Very professional. Information given was clear and easy to understand. All questions answered. No pressure to purchase. Only thing I would say is when the receptionist is talking to you to move away... See more


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.


Contact info

  • 20 London Road, SOUTHAMPTON, SO15 2AF, HAMPSHIRE, Hampshire, United Kingdom

  • 02380 011768

4.8

Excellent

TrustScore 5 out of 5

94 reviews

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4.8

All reviews

(94)

3,981 reviews in the last 12 months

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Rated 5 out of 5 stars

Hidden costs

I was booked in to have my hearing checked really quickly, for the day after I contacted them. The building was clean and had friendly staff and a friendly atmosphere with about 3 virtually sound proof rooms. Ben , the audiologist was very professional , taking me through a number of tests to assess my hearing taking about one and a half hours . The hearing test is done at no cost,I have also been offered a follow up annual check at no up front cost, which leaves me wondering where these people actually make any money. I can only think that all of these costs must be being added to the cost of the actual hearing aid appliances, this cost was not discussed with me as yet, because my hearing loss is not that bad at the moment to require intervention.

May 20, 2026
Rated 5 out of 5 stars

I did not expect my routine hearing…

I did not expect my routine hearing test would result in the need for an upgrade in hearing aids. My appointment was beautifully managed and I am extremely happy with the care and attention I was given. Anyone seeking hearing loss advice can be confident that they will receive sympathetic and effective help.

May 2, 2026
Rated 5 out of 5 stars

Annual Wax Removal - Top service as always

I made my usual annual visit and as always, the service by Natalie and James was impeccable. Natalie was her usual bubbly self and very welcoming. James is always engaging and just very good at his job. Look forward to next year already.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

The After Service is second to none

The After Service is second to none. Ben at Southampton was amazing. He visits me, at home regularly to check that everything is working the way I want them to and adds new programmes to enhance my experience even more.
The Hearing Aids have made such a difference not only to me but also everyone I come into contact with but especially my family, who now have to be told to talk quieter.
I would highly recommend this company to anyone thinking of buying new aids, they would not regret it. They may be more expensive but the service and employees are amazing.

March 17, 2026
Rated 5 out of 5 stars

A very worthy consultation

Lauren was attentive, easy to speak to and obviously very experienced and helpful. She answered all my questions and filled me with confidence. I learned a lot and really appreciated the time spent with her.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

Friendly, very thorough testing. He quickly assessed my needs and budget and provided examples to try. I left confident that with his help I had made the correct choice.
And the Werthers Original in reception was lovely.
Can't wait for the arrival of the device

March 5, 2026
Rated 5 out of 5 stars

Great Customer Service

Great Customer Service
Super helpful really informative and reassuring. Everything was explained clearly and staff on the phone and in person were lovely which made the experience relaxed

February 12, 2026

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