I visited Hidden Hearing to have wax removed from my left ear which had been giving me a problem for some considerable time. My examination and wax removal were carried out in a thoroughly professiona... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
EXcellent and thorogh tests Will come to you when I need to update my hearing I think that 5000 pounds is very expensive though
I made my usual annual visit and as always, the service by Natalie and James was impeccable. Natalie was her usual bubbly self and very welcoming. James is always engaging and just very good at his jo... See more
Very professional. Information given was clear and easy to understand. All questions answered. No pressure to purchase. Only thing I would say is when the receptionist is talking to you to move away... See more
Company details
Written by the company
Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.
Contact info
20 London Road, SOUTHAMPTON, SO15 2AF, HAMPSHIRE, Hampshire, United Kingdom
- 02380 011768
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
EXcellent and thorogh tests
EXcellent and thorogh tests
Will come to you when I need to update my hearing
I think that 5000 pounds is very expensive though
The audioligist was very friendly
The audioligist was very friendly, professional and informative. Hearing test was fully explained
Thank you Donna. (Lymington)
Extremely professional staff who…
Extremely professional staff who provided excellent and compassionate care. Highly recommend to help you keep your ears as healthy as possible.
1st appointment
Very professional, everything explained, Donna Ward very pleasant.
Appointment not rushed either.
Hidden costs
I was booked in to have my hearing checked really quickly, for the day after I contacted them. The building was clean and had friendly staff and a friendly atmosphere with about 3 virtually sound proof rooms. Ben , the audiologist was very professional , taking me through a number of tests to assess my hearing taking about one and a half hours . The hearing test is done at no cost,I have also been offered a follow up annual check at no up front cost, which leaves me wondering where these people actually make any money. I can only think that all of these costs must be being added to the cost of the actual hearing aid appliances, this cost was not discussed with me as yet, because my hearing loss is not that bad at the moment to require intervention.
I was satisfied with the depth of the…
I was satisfied with the depth of the testing. I'll recommend this Hidden Hearing shop.
I did not expect my routine hearing…
I did not expect my routine hearing test would result in the need for an upgrade in hearing aids. My appointment was beautifully managed and I am extremely happy with the care and attention I was given. Anyone seeking hearing loss advice can be confident that they will receive sympathetic and effective help.
Consultant was polite
Consultant was polite, explained each procedure as he tested my hearing.
Annual Wax Removal - Top service as always
I made my usual annual visit and as always, the service by Natalie and James was impeccable. Natalie was her usual bubbly self and very welcoming. James is always engaging and just very good at his job. Look forward to next year already.
The After Service is second to none
The After Service is second to none. Ben at Southampton was amazing. He visits me, at home regularly to check that everything is working the way I want them to and adds new programmes to enhance my experience even more.
The Hearing Aids have made such a difference not only to me but also everyone I come into contact with but especially my family, who now have to be told to talk quieter.
I would highly recommend this company to anyone thinking of buying new aids, they would not regret it. They may be more expensive but the service and employees are amazing.
Hearing aids from Hidden Hearing and customer service are all good
My hearing aids from Hidden Hearing are really good with up to date technology, although these were slightly more expensive than others I had trialled.
A very worthy consultation
Lauren was attentive, easy to speak to and obviously very experienced and helpful. She answered all my questions and filled me with confidence. I learned a lot and really appreciated the time spent with her.
Professional and friendly
Friendly, very thorough testing. He quickly assessed my needs and budget and provided examples to try. I left confident that with his help I had made the correct choice.
And the Werthers Original in reception was lovely.
Can't wait for the arrival of the device
A very nice and polite young man
Great Customer Service
Great Customer Service
Super helpful really informative and reassuring. Everything was explained clearly and staff on the phone and in person were lovely which made the experience relaxed
Friendly and efficient
Very friendly personel and reassuring checkup on state of hearing
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






