The audiologist listened to my hearing issues, carried out a thorough test (explaining all the way), came up with two possible solutions and was not pushy in any way. Would highly recommend.
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See what reviewers are saying
I have been going to Hidden Hearing for many years now but this was the first time I had met Chloe. She explained fully what she was going to do and all the way through the procedure. Earlier in the w... See more
After nearly two weeks of not being able to hear barely anything I decided to try having my ears properly cleaned for the first time, what a great decision this was! The girl I saw was fantastic, she... See more
I was met by two smiling faces, receptionist and technician. I was then taken into the torture -chamber 😄 🤣 😂 where Chloe went through exactly what was going to happen . She did this in a nice r... See more
Company details
Written by the company
Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.
Contact info
16 Goodramgate, YO1 7LG, YORK, Yorkshire, United Kingdom
- 01904 685500
4.8
Excellent
176 reviews
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Worthwhile hearing test.
The audiologist listened to my hearing issues, carried out a thorough test (explaining all the way), came up with two possible solutions and was not pushy in any way. Would highly recommend.
May 29, 2026
The appointment ran to time The person…
The appointment ran to time The person I saw knew their subject, explained the process and was able to answer the questions I had. The process was quite quick and pain free.
May 14, 2026
Thank you for your Expertise in my own home
I was aware that my hearing had deteriorated and I was pleased to have my hearing aids updated in the usual efficient manner practiced by your expert.
Over and above the technical system which I find brilliant the help and guidance from your representative was to me a most valuable experience,I wish to thank Serish for her contribution to my increased enjoyment of using my hearing aids. There is no doubt that she is a credit to Hidden Hearing.
May 9, 2026
Elizabeth was very professional
Elizabeth was very professional, patience and extremely polite .I thank her very much
May 6, 2026
Very good I received excellent service…
Very good I received excellent service and great guidance!
April 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very comfortable
Apologies incorrect survey and the clinic met my demands. Will look at these in more depth
February 20, 2026
Reply from Hidden Hearing - York
Good morning,
Thank you for taking the time to provide your feedback.
A member of our customer services team attempted to contact you this morning to discuss the matter in more detail.
We would very much appreciate the opportunity to assist you further and kindly request that you contact us at your earliest convenience.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 77519
contact@hiddenhearing.co.uk
Good operative but not now happy with your product .
Good operative but not now happy with product Have been with you
March 19, 2026
Reply from Hidden Hearing - York
Good morning,
Thank you for taking the time to share your feedback. We are very pleased to hear that you were happy with our Hearing Aid Dispenser however, we are sorry to hear that you are no longer happy with our product.
A member of our customer services team will reach out to you to try to resolve any issues you have.
If they are unable to reach you, please contact us directly at your convenience, please see details below.
Kind regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 77519
contact@hiddenhearing.co.uk
Relaxed visit to Hidden Hearing
Relaxed
Informative and Reassuring Tom is excellent at explaining everything
March 12, 2026
Sherise simply superb
Your employee who I believe is called Sherise was nothing short of excellent and is credit to your company
March 4, 2026
Very efficient and helpful
February 26, 2026
My appointment was on time
My appointment was on time, efficient and thorough. My hearing aids were updated and slightly changed so they are now more comfortable.
February 26, 2026
Good service
Offered a drink as waiting
Good hearing specialist -clear, informative and kind
February 20, 2026
I find Hidden Hearing extremely helpful…
I find Hidden Hearing extremely helpful regarding the hearing aids I bought from them. Nothing is a problem for them to fix if at all needed
February 14, 2026
Luke was very understanding having…
Luke was very understanding having never been involved in my hearing journey before
February 10, 2026
Hearing test that was free with no obligation
Firstly there was a wonderful welcome from the receptionist. The actual hearing test was carried out in great depth. The audiologist (I think her name was Sherina) was excellent, very considerate and polite. She explained in great detail what each test involved and why they were being performed. The outcome of the results wre also explained and she answered all my questions clearly.
February 6, 2026
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