Hideaway Holidays Reviews 72

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Would highly recommend Hideaway Holidays. The process was seamless and we had an amazing time away. Would definitely use them again.

Company replied

Rated 5 out of 5 stars

Wonderful stay at Savasi The staff is top notch, super friendly and helpful. The food was superb and delicious. Our Blue Lagoon villa 2 was exceptional. The pool and the view magnificent. Sno... See more

Company replied

Rated 5 out of 5 stars

We had an unforgettable time at French Polynesia (Bora Bora and Tahiti) thanks to Hideaway Holidays. Jack Daniels walked us thru all potential options and was very open and patient with us. He, someho... See more

Company replied

Rated 5 out of 5 stars

Hideaway holidays were fantastic. They made sure our holiday to Bora Bora was as seamless as possible. All flights, car, plane and boat transfers, room selections were arranged even a resort credit wa... See more

Company details

  1. Travel Agency

About Hideaway Holidays

Written by the company

Hideaway Holidays is a wholesaler specialist travel agency for the South Pacific. As an Australian owned company, with over 40 years of experience of partnering with scores of hotels across 11 South Pacific countries, our experts know how to organise the perfect South Pacific escape. We put together packages incorporating land, air, sea, tours, meal plans packed with value adds and bonuses.

Contact info

4.8

Excellent

TrustScore 5 out of 5

72 reviews

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Rated 4 out of 5 stars

No problems

No problems, staff helpful except for the Airway's and cancelling flights

January 24, 2020
Unprompted review
Rated 3 out of 5 stars

While I got all the help needed for…

While I got all the help needed for booking the trip, I did not get the same level of support when I raised a few concerns post the trip. That goes on to show that once the deal is closed and done with, we don't get any help back.

January 24, 2020
Unprompted review
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Reply from Hideaway Holidays

Pacific Greetings Rajni! Thank you for your feedback. This is something that we actually took on with Sheraton and we have correspondence to that effect. We have analysed this with our quality team and it appears that we reached out to you on 8th Feb 2019 requesting the bills to confirm that you had dinner elsewhere but you did not come back to us with this after Trisha raised this and advised you that Sheraton will refund you. Please come back to booking support with the requested information should you wish to pursue this matter further. From our CRM system, we can see Trisha was indeed very helpful and reactive to your feedback so please give us a chance here!
Thank You
- HH

Rated 5 out of 5 stars

Loved Hideaway

Loved Hideaway! The room was large and housekeeping kept it immaculate. The food was plentiful and plenty tasty. The staff were amazing. The only thing i would like to see improved were the fridges in the room. It was very old and didn't work very well, which in such a hot climate, you want a fridge that is going to keep things cold and be able to make ice!

January 23, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent package deal holiday

We had one of the best holidays of our lifetime thanks to everything being organised by Hideaway Holidays. Awesome package had everything we wanted and at a lower price than expected.

January 21, 2020
Unprompted review
Rated 4 out of 5 stars

very helpful when you could get hold of…

very helpful when you could get hold of someone. all arrangements were made efficiently. The only reason it loses a star is availability on the phone is not always great. Otherwise they really know their stuff and local knowledge for South Pacific for our tour was great.

January 21, 2020
Unprompted review

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