HiFix The Hi Fi Professionals  Reviews 

8,544
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 557 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, often noting quick dispatch and prompt arrival of their orders. Many people appreciate the high-quality products available, often at very competitive prices, making their purchases feel like excellent value. The overall service, including communication and personal touches, is frequently highlighted as top-class, ensuring a smooth and informed buying process for consumers. However, some customers also noted issues with products arriving damaged or faulty. A few other people also felt that there were occasional problems with the delivery process, such as items being mishandled by couriers or experiencing delays.

What people talk about most

Delivery service

Consumers find delivery service to be very positive, with many reviewers highlighting swift and efficient... See more

Product

Users describe positive interactions with product, highlighting great value, competitive pricing, and high... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, professionalism, and... See more

Price

Customers consistently note positive experiences with price, often finding products at competitive rates,... See more

Order

Customers generally report positive experiences with the ordering process, often highlighting its ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to navigate website to find what so wanted . Founds items at a very good price - cheaper than anywhere else & although currently not in stock, I was notified promptly of this and assured they wou... See more

Company replied

Rated 5 out of 5 stars

I just bought the iconic REL Number 31 Subwoofer and Bassline Blue cable, and I have to say that my experience with HiFix has been second to none. Updated on order progress, personal contact to arran... See more

Company replied

Rated 5 out of 5 stars

Excellent advertising . A wide range of quality products which are competitively priced, and I found just what I needed. Items arrived well packaged and quickly. I have used both items (Knosti Record... See more

Company replied

Rated 5 out of 5 stars

Ordered a pair of Mission LX5 Speakers, but sadly ParcelForce Oxford 'did not treat them with care' & they arrived damaged. HiFix subsequently sent a Replacement Set in their own Van & also 'price-mat... See more

Company replied


Company details

  1. Hi-fi shop
  2. Audio Visual Equipment Supplier
  3. Electronics Store
  4. Home Theater Store
  5. Home Audio Store

Written by the company

Centrally located in the Heart of the Midlands and owned by Hi-Fi Excellence Ltd with over 35 years in retail and mail-order, HiFix.co.uk is the internet shop window for some of the worlds greatest Hi Fi products, by buying direct huge savings can be made off High Street prices. Subject to stock levels they can normally reach most parts of the UK mainland within 2 to 3 working days and often within 24 hours from order.

HiFix the Hi Fi Professionals

Written by the company

FREE SHIPPING
HiFix offers free shipping on all orders over £75.00 delivered to mainland UK.
CUSTOMER CARE
Contact HiFix for expert technical advice on a wide range of Hi Fi and home Cinema solutions
PRICE MATCH PROMISE
HiFix aims to offer customers the best deals available on the internet, and in the unlikely event you do find the same product elsewhere for a better price, HiFix will aim to better or match that price for you.
SECURE PAYMENTS
HiFix Offers full security with GeoTrust® who is the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation
FINANCE AVAILABLE
Hifix.co.uk offers an ease and convenience with our latest range of affordable online finance options. Spread the cost with the new PayPal Credit, or simply choose a great low rate on our Classic Credit Plan with Klarna. It’s an easy and affordable way to purchase the latest technology you want - today!

Our Shipping Promise

Fast 48 hour Shipping

Get free fast 48 hour shipping with purchases over £75.00! 98% of our orders are despatched and delivered to your door next working day if you order before 2:00 PM!

Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(8,544)

554 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good experience fast dispatch top…

Very good experience fast dispatch top company

April 2, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your fantastic feedback! We're delighted to hear you had a great experience with us and appreciated our fast dispatch. Your satisfaction is our top priority, and it’s great to know we delivered.

We look forward to serving you again in the future!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great experience.

Even though my headphones were not in stock the order was still completed in the week, even with Royal Mail being slow.

*****

April 1, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for sharing your experience!

We’re delighted to hear that despite your headphones initially being out of stock, your order was completed within the week. It’s wonderful to know that even with delays from Royal Mail, we were able to deliver a great experience for you.

Your patience and understanding are greatly appreciated, and we hope you enjoy your new purchase. We look forward to serving you again soon!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Good product and reasonably priced

Good product, reasonably priced and quick delivery

March 30, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words! We're so pleased to hear that you’re happy with the good product, reasonable pricing, and our quick delivery.

Your support means a lot to us, and we’re grateful for the opportunity to provide you with a positive shopping experience.

Looking forward to serving you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Excellent service

I purchased a cartridge which was listed £40 cheaper than every other online vendor. Shipping was fast, packaging good and the cartridge was perfect - very happy, will definitely use this company again.

March 31, 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your wonderful feedback.

We’re delighted to hear you found the cartridge at such a great price with us, and that you were pleased with the fast shipping, secure packaging, and the perfect condition of the cartridge.

It’s great to know you’re very happy and that you’ll be using us again – we really appreciate your trust and support.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Fast secure shipping at good price.

Item was sent securely in good time. Seem a good professional company to deal with. Price was good also. I will be looking at their stuff in the future.

March 20, 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your fantastic review!

We’re thrilled to hear you were happy with our fast and secure shipping and found the price of your item to be competitive. It’s wonderful to know you see us as a professional company—we take pride in providing a reliable and trustworthy service.

We look forward to having you shop with us in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Ordering process easy and punctual. Great value product.

The ordering process was straightforward, delivery updates and actual delivery prompt as specified.
The QoS improvement with the Chord C-Stream ethernet cable is noticeably better than the previous hi-fi grade cable.

March 30, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your thoughtful review!

We’re so pleased to hear that the ordering process was easy and punctual, with delivery updates and timings meeting your expectations. It's fantastic to know that the Chord C-Stream Ethernet cable has provided a noticeable QoS improvement over your previous hi-fi grade cable—quality and performance are what we strive to deliver!

We truly appreciate your feedback and hope to assist you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Always a pleasure shopping with these…

Always a pleasure shopping with these guys.
Highly recommend!

March 30, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words and recommendation!

We're thrilled to hear that shopping with us is always a pleasure. It means a lot to us to have your trust and support, and we’ll continue striving to deliver an excellent experience every time.

Looking forward to serving you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 4 out of 5 stars

Really good selection of parts in…

Really good selection of parts in particular Rega. My old 1985 Rega planar 3 just was keeping speed & sounded like a rundown wind up toy. Bought a new 24v motor & wow it hasn't sounded that good in years.
The only criticism I have is the instructions but that's Rega not HiFix.
There are 2 lots of sticky pads for different aged models but for my 1985 model I needed both sets of pads put together otherwise the belt was to high & rubbed on the glass platter & made it stop completely. Otherwise very happy with purchase. 😄👍🏻

March 20, 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your detailed review and feedback!

We’re so glad to hear that you found our great selection of Rega parts and that the new 24v motor has given your 1985 Rega Planar 3 a new lease of life! It’s fantastic to know it’s sounding better than it has in years.

We appreciate your constructive note about the instructions and are glad you were able to identify the solution for your setup. While the documentation is provided by Rega, your insights could definitely help other customers with similar needs.

Thank you for your support, and we’re delighted to have been part of bringing your turntable back to life. If you need anything else in the future, we’ll be here to help.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

A significant upgrade to my System


The Rega Fono MM MK5 was delivered to me on time and in perfect condition. The first thing I noticed when I connected it to my hifi system was how much 'blacker' and quieter the background is, allowing for a much cleaner and more detailed listen. It has a big, rich soundstage that makes my records feel more alive and immersive. For the price, it’s an outstanding piece of kit that has completely transformed my vinyl setup." I would highly recommend it to anyone who wants to upgrade their system.

April 4, 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your outstanding review!

It’s fantastic to hear that the Rega Fono MM MK5 has significantly upgraded your system and delivered such noticeable improvements. A quieter ‘black’ background, combined with a rich, detailed soundstage, can truly elevate the joy of listening to vinyl. We’re delighted it has brought your records to life in such an immersive way!

Your high praise and recommendation mean the world to us, and we agree that this is a stellar piece of kit, especially for the price. Thank you for letting us be a part of your vinyl journey—happy listening.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Excellent service

Excellent service

March 27, 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your kind feedback!

We’re thrilled to hear you had an excellent service experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Easy if order placement

Easy if order placement, competitive pricing, prompt delivery

March 26, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback!

We’re so glad to hear you found the ordering process easy, appreciated our competitive pricing, and experienced prompt delivery. Making your shopping experience seamless is what we strive for, and your comments let us know we're on the right track.

Thank you for choosing us, and we look forward to assisting you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great service

Great service and well-priced products.

March 16, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback!

We’re delighted to know you’re pleased with our great service and well-priced products. Providing value and excellent service to our customers is our top priority.

We appreciate your support and look forward to serving you again.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

I live in Coventry...

I live in Coventry, and was surprised to see that my CDt was sent to Leeds, then out for delivery but returned to Leeds. Hifix were really helpful when I contacted them, they sorted it out in no time.

I'm now the very proud owner of an Audiolab 9000q, 9000p and the 9000CDt. I retained my 7000n for streaming, as the 9000n is over £2000 which is silly money.

However, the sound I'm getting now through my stand mounted Wharfedales is absolutely amazing, so much better than my old Roksan/(pre-loved) PMC set-up (or the Audiolab 7000a) that even my wife keeps saying how much more complete and real it all sounds than previously.

FYI, I use Chord cables, XLR and RCA Digital interconnects, which are much cleaner sounding than my older Atlas Equator cables and the synergy I've found sounds perfect to my old ears, despite the tinnitus the Army gave me.

March 20, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for sharing your detailed experience and fantastic upgrade story!

Firstly, we're glad to hear that our team was able to quickly resolve the delivery hiccup and ensure your Audiolab 9000CDt found its way home. It’s always great to know that customer service meets, if not exceeds expectations!

Your new setup sounds absolutely incredible, pairing the Audiolab 9000q, 9000p, and 9000CDt with your 7000n for streaming is a thoughtful choice that clearly delivers top-tier audio performance. The synergy between your components, paired with your stand-mounted Wharfedales, must truly be a treat for your ears (and it’s lovely that your wife is enjoying the enhanced sound as well!).

Using Chord cables (XLR and RCA digital interconnects) was another excellent choice, they’re renowned for their clean and dynamic sound. It’s clear you’ve taken care to create a system that’s tailored perfectly to your preferences, especially considering the challenges that come with tinnitus.

It’s amazing to hear you’re enjoying such a noticeable improvement in clarity, richness, and realism with this setup compared to your previous Roksan/PMC pairing or the Audiolab 7000a. That’s a testament to how significant the Audiolab 9000 series can be in creating a more complete listening experience.

Thank you for trusting us with your purchases, and we’d love to help with any needs in the future. Wishing you many hours of immersive listening.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Fast delivery of quality product

Fast delivery of quality product

March 20, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback!

We’re thrilled to hear you experienced fast delivery and are happy with the quality product you received. Providing a seamless shopping experience and top-tier products is our mission, and it’s wonderful to know we hit the mark for you.

Thank you for choosing us, and we look forward to serving you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Not used to this level of service!

This is the second time I’ve used this firm, never had problems. This time my stylus wasn’t available for immediate delivery, HiFix kept me informed and let me know when the stylus was out for delivery.
I thought that I would have to wait a while, but it was only a day or so.
Would definitely use them again.

March 18, 2026
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Reply from HiFix The Hi Fi Professionals

Thank you so much for your kind words and detailed feedback!

We’re delighted to hear that, once again, you had such a positive experience with us. Keeping our customers informed is something we take pride in, so we’re glad you appreciated the updates about your stylus. It’s great to know the short wait didn’t cause any inconvenience and that we were able to deliver it to you quickly.

Your continued trust and support mean a lot to us. Thank you for choosing HiFix for the second time. We look forward to serving you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Very satisfied

A very good price and quick delivery of the QED cable I ordered. Great communication as well. Good to deal with will use again.

March 18, 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your fantastic feedback!

We’re so pleased to hear you’re very satisfied with your purchase, and that the QED cable, pricing, and quick delivery met your expectations. It’s also wonderful to know our communication stood out to you, it’s something we always strive for.

Thank you for choosing HiFix, and we look forward to serving you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Happy with the service received

I ordered a Rega phono amplifier at the weekend. 4 days later it was delivered.
I'm pleased with my purchase and trust it will give my many years of listening pleasure.

March 16, 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for sharing your experience! We're so pleased to hear that you're happy with the service you received and that your Rega phono amplifier arrived promptly. It's a fantastic piece of equipment, and we're confident it will bring you many years of listening pleasure.

If you have any questions or need support in the future, don’t hesitate to get in touch. Enjoy your new amplifier, and thank you for choosing us.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Good price and swift delivery

The power cords were priced extremely fairly. Communication was excellent and delivery prompt. A great company to buy from.

March 9, 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your kind words! We're delighted to hear that you were happy with the fair pricing, swift delivery, and excellent communication. It's always our goal to provide the best possible experience for our customers, and feedback like yours means so much to us.

We look forward to serving you again in the future. Thanks for choosing us.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Good service.

Item arrived quickly, was well packed and communication was good. Thank you *****

March 9, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback! We're so pleased to hear you found our service to be excellent. It's great to know your item arrived quickly, was well-packed, and communication met your expectations.

We truly appreciate your support and hope you'll shop with us again in the future. Thanks for choosing us.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great service

Great service, quick delivery

March 9, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your review! We're thrilled to hear that you were happy with our great service and quick delivery. Customer satisfaction is always our top priority, and we’re glad we could meet your expectations.

We hope you enjoy your purchase and look forward to serving you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

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