Highbridge Caravans Reviews 

1,260
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

The staff at Highbridge Somerset are amazing!! we have just bought our first motorhome, they were so friendly and knowledgeable without being pushy in the slightest. The after sale customer care wa... See more

Rated 5 out of 5 stars

I bought an Adria Sonic Supreme from them in November 2024, excellent service then. Recently one of the side marker LED lamps failed. As we are going around Europe in just over a week, I contacted the... See more

Rated 1 out of 5 stars

Poor service from parts department. Young girl not interested in helping, had attitude and informed us that as we did not buy vehicle from them we needed to go elsewhere! Left extremely disappointed a... See more

Rated 5 out of 5 stars

A big shout out to Highbridge who assisted us with a problem with our van, even though we hadn't purchased from them. They took the time to listen and gave advice and a phone number via which we were... See more

Company details

  1. Camping Store

Written by the company

Highbridge Caravan Centre is a family run business with over 60 years of experience. As one of the Country’s largest Outdoor Leisure Companies, our success has been founded upon excellent customer service. With the launch of our online shop, we are able to deliver this same high standard throughout the UK. Browse through a huge selection of products including Caravan & Motorhome Accessories, Tents, Camping Equipment and Outdoor Leisure Accessories.

Highbridge Caravans Details

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Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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3.9

All reviews

(1,260)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a new caravan last week great…

Bought a new caravan last week great service from start to finish salesman James great all staff polite Simon in after sales brilliant and so helpful also Leighton note was to much trouble for anyone I would like to thank all staff from changeover to the lady who delivered van to site for us great service keep it up thank you all mr mrs madley

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Ordered items arrived really fast and when they said that they had it in stock, they actually did.

Very happy, would recommend and would certainly use again.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

We just want to say a massive thank you…

We just want to say a massive thank you to Phil, we had a couple of warranty issues on our new caravan. As it is on a seasonal pitch, Phil came out to us and fixed our problems while we were on holiday. We always get a five star service from you guys, from sales to aftersales and service. Thank you again from Mark and Mandy Kimberley

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

FIRST CLASS…

Excellent service from our initial phone enquiry - we were disposing of our motorhome and wanted a caravan in its place. All the staff were brilliant - James helped us through all manner of questions and we collected our van today. Brilliant, so happy.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Friendly staff, great service.
Brought our caravan in for warranty work. They were very knowledgeable about what the problem was...
Carried out the work to a high standard.
Phoned us the day before collection to let us know the work had been completed.
Highly recommended

July 18, 2024
Rated 5 out of 5 stars

Highbridge Caravans are one of the best…

Highbridge Caravans are one of the best dealers I’ve ever purchased from.
Guys if you want a dealer that will look after you when things don’t go right while you’re away in your pride and joy look no further.
Absolutely first class service from after sales service Dean and others in the department.
Thank you Dean your support was fantastic.

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to order

Was easy to order and the discount was given automatically at checkout...we did go to your devon branch to purchase the chairs & footstools but the delivery of them never arrived so to avoid missing out on the great offer I ordered them online to be delivered to my home.

July 12, 2024
Rated 5 out of 5 stars

Superb customer service

Wow! What a great company. Ollie & James in the sales team in Somerset and Devon
answered every query & question I had (& there were lots!) Richard gave the most amazing handover & was incredibly thorough and patient (not to mention he had a fab sense of humour too). The shop is really well stocked & staff very knowledgeable and helpful. I can't give the team high enough praise. They've made my first motorhome buying experience so very easy & relatively stress free. Thank you.

July 1, 2024
Unprompted review
Rated 1 out of 5 stars

WARNING!!

WARNING!!
I bought some items in the accessory shop in Devon yesterday. I was asked if I had bought a new van, which I had not, but was not asked if I was a caravan club member. Discovered later that membership entitled me to a 10% discount which Highbridge would not apply retrospectively when I asked. I was told they did not promote the discount.
To me this says treat Highbridge with extreme caution. I have advised them they will not be on the potential supplier list when I look at new vans later this year. Needless to say this did not seem to bother them. Arrogant!!!

June 30, 2024
Unprompted review
Rated 5 out of 5 stars

Kampa footrest

I first ordered the Kampa footrest from another company online. It was more money and it never arrived which meant I had a claim a refund and I didn’t have it for my holiday. I checked online for an alternative supplier and found Highbridge. It was cheaper and arrived on the next day of ordering. I wished I had gone with Highbridge from the start.

June 20, 2024

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