Highbridge Caravans Reviews 

Always good service from the Caravan Awning Dept, very good knowledge of products , with good range of spares.

Having had problems with delivery date of a swift voyager 540 from another dealer we approached Highbridge as they had a 540 in stock. The whole experience was seamless from start to finish. Adam the salesperson was excellent, no pressure and answered all our questions honestly. The extras we had were fitted to a high standard and delivery was on time. Handover was very comprehensive and informative, again all questions answered. Just finished our first adventure and all went well with no problems. Many thanks Highbridge for a first class service.

Easy to find and order product. Cheaper than competitors.

Very fast dispatch, excellent value and good communications. What customer could ask for more?

We went into limp mode on M5 near Highbridge where we purchased our motorhome last year, the after sales team were absolutely fantastic looking after us, we were 200 miles from home, and 100 miles from our final destination. They took the stress away from us and repaired it and ensured we still had the start to our holiday by loaning us a courtesy car so we could explore the area, we had to stay overnight and our Moho was there for us to sleep in. We all felt we belonged to their lovely work family including Purdy our dog. Thank you so so much

You had what I wanted, I ordered it, you sent it. That's pretty perfect to me.

It was quick

Very easy transaction. Fast delivery. Great communication. Highly recommended. Excellent product.

It was easy to obtain the item I required and web site was simple to navigate

Quick efficient service, will definitely use Highbridge again

Very straightforward ordering and speedy delivery

First class service from Sales to After Sales. Highbridge Caravans do really go above and beyond- I now wouldn’t go anywhere else! Unfortunately I got rushed into hospital the day before we were due to collect repaired caravan, but the staff in After Sales couldn’t have nicer - nothing too much trouble and on collecting the van a week later, wished me well soon. Recommended caravan service
Helene & Andrew Perry

A hassle free ordering system and a fast delivery

We spent 14k on a caravan. It was driven to our permanent site in January, 3 month warranty, very funny. We have leaks.. 2 months in. My husband has just come back from there.. and been told its not covered due to the fact that the leak was a previous repair.. that they did.. 14k for a leaky van that was so say repaired by them and not covered under their warranty. Old family run company that cares?? You are having a laugh.. Will never step foot in the place again..

1/4/24 So was contacted. Bent over backwards to help and oppolgise for their mistake. Took key down.. was going to be rectified.. we have called and called just get he's busy, no update. We have a leaking caravan.. no-one is coming back to us.. cone on guys... can you at least call us.. this isn't fair or professional. So upset right now. Bad company. I think they only called thinking I would delete this post... come on highbridge.. really.... please call us so we can sort this out

3/4/24
Finally, they have gone down to our van. Made a few repairs, fingers crossed no more leaks

We did it again a big thank you to James long and all the team at highbridge caravans Somerset, we have just purchased our 8th caravan and once again a brilliant experience, nothing is too much trouble would not entertain going anywhere else, all departments we have dealt with have always been professional and helpful, a very massive thank you from Mandy mark and Millie the westie

helpfull staff in awning and mainshop great sevice

Amazingly quick delivery! Very excited to go away now with my new chair👍🏻

I bought a new Swift Conqueror in 2022. The deal was good for us. However. The van was delivered with a list of many issues that needed to be put right. Some missing parts were couriered to us quite quickly which was good but when the van went back in for corrective work the standard of repair was very poor. Similarly the first annual service was very poor with work being missed in spite of clear instruction to service reception staff. Perhaps unwisely giving my poor experience I did also purchase a camper van last year. You kind of think they cannot be bad at service and pre delivery inspection all the time! But again some specific actions were not carried out prior to delivery. The sales staff are really pleasant and helpful but this is not backed up by a happy or helpful service department, who mostly seem very unhappy in their work. Nuts and bolts left loose in newly fitted roof rails. A non functioning interior light. Missing front trim. This on top of a new caravan without seal and in the shower. Loose screws, a persistent front locker fault that is still not fixed. All poor quality control and workshop inspection needing several 60 mile round trips by me.
I wrote to the Managing Director clearly explaining my dissatisfaction and saying how things could be improved. Although I had a phone call from a senior member of the team in acknowledgement, I never received a formal reply in writing from the MD or any kind of follow up from anyone else which to me sums up the Highbridge attitude to customer satisfaction and care, if the top team can’t be bothered to follow through it’s not surprising the rest of the team are so lax in attitude and workmanship.
Summary: My advice is to use them to get the deal you want on a new or used unit then go elsewhere for servicing to another better Swift dealer or Camper service provider. I actually got great advice and service from the original converter of my camper van even though I did not buy it from them, which just goes to show some companies can get it right.