Highlander Outdoor Reviews 50

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

A snapped buckle on a heavy duty rucksack caused us Duke of Edinburgh worries but contacting Highlander directly to enquire about a replacement solved the issue immediately. i would happily have paid... See more

Rated 5 out of 5 stars

Bought a bunch of highlander gear for a wild camping trip. Absolutely fantastic stuff! All the gear was excellent quality surprising great value. I bought the birch 3 tent, aluminium folding ca... See more

Rated 5 out of 5 stars

Hello brought 2 pairs highlander boots amazing customer service. First pair boots faulty within one week . So customer service exchanged for me . 2nd pair faulty. Look great for £100 .I expected the... See more

Rated 5 out of 5 stars

I had an issue with the material quality of a pair boots purchased last year. On receipt of both photo evidence & proof of purchase I was sent a replacement pair. I was however, mostly impressed w... See more

Company details

  1. Camping Store

Written by the company

Highlander’s Scottish roots stem from a passion for adventure and the outdoors. Specialising in the design and manufacture of dependable camping and outdoor equipment, Highlander successfully provides superior performance products at obtainable prices....


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

50 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Brilliant Camping products

Bought a bunch of highlander gear for a wild camping trip.

Absolutely fantastic stuff!
All the gear was excellent quality surprising great value.

I bought the birch 3 tent, aluminium folding camping table, fastboil stove, storm kit bag (65L), Lots of enamel plates and mugs, corka cup, echo 350 and echo 400 sleeping bags.

September 6, 2021
Unprompted review
Rated 5 out of 5 stars

Kerrera and Stow & Go

Recently purchased the Kerrera and Stow and Go jackets for summer and they are perfect! Exactly what I was looking for, durable and light. Material is great and they look stylish.

August 31, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant brand

I have bought many products (Stow and Go, Kerrera Jacket, Blackthorn tent etc.) from this great Scottish brand. Always excellent quality and customer service. :)

August 30, 2021
Unprompted review
Highlander Outdoor logo

Reply from Highlander Outdoor

Many thanks Donald, we really appreciate your positive comments.

Rated 1 out of 5 stars

Please be warned - extremely poor quality and deceitful service

Highlander Cerberus 30L backpack - bought in sale. Sad to say I bitterly regret wanting to support British. They sold me a backpack that was awful quality. The padding has dried up and is useless. No comfort at all. Clearly substandard stock that needed binning. Instead these lovely people flogged it as if it were new. Sent it back for a replacement. Took 3 weeks and they just sent me another used backpack with exactly the same worn out padding. Lied and said they'd checked it. Very clearly knackered, old stock that should have been thrown in the trash. Will never buy from them again. Really substandard gear and dishonest customer service. Not one single positive review for their substandard pack! Nobody bothered to check anything. They just flogged a load of gear that was way passed its best and was falling apart. Imagine if your health or safety depended on this shower!

August 23, 2021
Unprompted review
Highlander Outdoor logo

Reply from Highlander Outdoor

Hi Bob, thanks for your review. We answered to you back in 2021. Please see below original below answer :


Hi Bob, many thanks for your review. We test our kit rigorously and we have had great reviews regarding the Cerberus so we're very sorry you weren't happy with this product. You review on the Highlander website has always remained as we aim to maintain transparency and improve customer satisfaction.

Rated 2 out of 5 stars

Highlander Moorland Wellington boots that Leak

Highlander Moorland Wellington boots. Thought I was doing a good thing, buying from a British Company, £60 for a pair of Wellingtons. But they only lasted just 3 years, and then the welded seam gave up, and lets in water. I had only worn them at most 9 times and then only for short strolls down local muddy footpaths.
All the company wanted to do was sell me another pair with 20% off. I would have been better to have spent £100 in the first place with a good company that have a pride in their product quality.

February 10, 2021
Unprompted review
Rated 4 out of 5 stars

Highlander Phantom 400 Sleeping Bag

I was looking for an inexpensive but warm sleeping bag. Arrived at two options based on several online reviews. Snugpak sleeper Extreme Basecamp and Highlander Phantom 400. After lengthy consideration I chose the Highlander Phantom 400.
The advertising blurb / reviews state snagproof zip but that’s exactly what it does every time. It snags on the baffle. This makes zipping it up from inside really annoying.
Otherwise this sleeping bag does exactly what it claims, although -33 degrees may be a bit of an exaggeration.
It is both very warm and comfortable.
I have used it at -5 degrees and it did the job adequately but realistically I would not expect it to perform below this temperature without a bivvy bag.
This may not be the best choice for backpacking due to overall weight and packsize.
All in all though, excellent value at £55
If you want a backpacking sleeping bag which can perform to lower temperatures you will have to pay a lot more than this.

September 23, 2019
Unprompted review

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