I got scammed while I tried to purchase online on April and it been recurring deducting my money after 2 weeks please I need help to stop this.2 days back they deducted R166 but back then they have be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have contacted this company as Facebook ads are scams... offering a product for so much..but it is for a subscription to hightv products..after speaking to a very intelligent young man ..he said the... See more
Just received an email from Clare regarding my complaint, it has changed my opinion completely this company does care. Will let you know outcome when money lands in my bank.
Had a slight issue at the start but after talking with the staff my issue was resolved fully and without further issue. Staff were professional and very helpful. The membership is quite a good idea... See more
Company replied
4.1
Great
191 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Declan is very useful.
March 10, 2025
Unprompted review
Reply from Hightvproduct
Dear Βάσια,
We value your feedback and strive to address your concerns.
We were unable to locate your account.
Please provide us with your information so that we can locate your account and resolve your issue.
Please do not hesitate to contact our customer support team at support@hightvproduct.com for assistance.
Your trust and satisfaction are our priorities.
Yours sincerely
Ayla
Eugene resolved my issue timeously.
January 27, 2025
Unprompted review
Good Service
Good service," "Issue addressed by Elsa," Very helpful.
Thank you
January 22, 2025
Unprompted review
Thank you for supporting me on this…
Thank you for supporting me on this process
January 13, 2025
Unprompted review
She has a beautiful heart and she knows…
She has a beautiful heart and she knows how to treat other people, can you please give her promotion
December 23, 2024
Unprompted review
very helpful and nice
December 17, 2024
Unprompted review
I got my money deducted for nothing…
I got my money deducted for nothing just last week these people are scammers! They should be tracked and locked down!!! And i need my refund back
December 10, 2024
Unprompted review
Reply from Hightvproduct
Dear Joan,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@hightvproduct.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
I purchased a tablet and money has been…
I purchased a tablet and money has been debited from my account twice and the problem is I don't know how to track my order and you talk about a membership which I don't understand was my money for membership or I was purchasing a tablet from you
December 17, 2024
Unprompted review
Reply from Hightvproduct
Dear Tumelo,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@hightvproduct.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
I clicked on their site and managed to…
I clicked on their site and managed to sign up to a subscription for £1.69 for a trial. Next thing I know they are taking £32 every 2 weeks from my bank account, and what for.... absolutely nothing. I never agreed to that. Went on their chat to sort it out and got told they couldn't find my account. Wouldn't let them get away with it though, so I kept pushing until they managed to find it. Then they said that they would give me a refund of £32. I refused and said I wanted it all refunded, so I was offered another £32, again I refused, said I wanted all of my money refunded. They eventually agreed and said it would all be refunded in 7-10 days and I would receive a confirmation email. Still waiting, they have a few days left. Watch this space.
October 31, 2024
Unprompted review
Reply from Hightvproduct
Dear Samantha,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@hightvproduct.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Amazing customer service and full refund received thought I was purchasing something…
I have received a full refund and am extremely happy with the customer service. I thought I was purchasing something for £1.99
They have actually taken £15.10 I'm not happy 😔 I will be stopping the transaction asap 😤 I bet I don't even receive the product
October 29, 2024
Unprompted review
Reply from Hightvproduct
Dear Sherrie,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@hightvproduct.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Listen to customers needs and reacts…
Listen to customers needs and reacts quickly to meet those needs
October 15, 2024
Unprompted review
I would of been happy
It would of been okay if I sign up for it but, I never sign up for it. So I was getting billed for something that I had never know about.
But there customer service was and the customer agent are very helpful and take there jobs very seriously (I'm happy that they are on top of there clients queries and very easy to get a hold of them if something goes wrong.
June 13, 2024
Unprompted review
I recently had the pleasure in dealing…
I recently had the pleasure in dealing with the escalation team, and I must say the service I received was impeccable.
I am impressed in the manner my query was handled and sorted out so quickly and the professionalism of the team was outstanding.
Thank you Escalation Team for your impeccable service.
September 9, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.