Hillarys Reviews 

Very efficient and friendly well managed business, and no hassle.

The overall response time from Hillary’s wasn’t great to our request for technical support for a blind that wasn’t working. We had to follow up with a phone call, then I was told the wrong day for the technical virtual call follow up. That said, when I finally received that call, a chap called Steve Hinds was great and talked me through how to reset the blinds and also fixed a speed issue with a different blind that we hadn’t reported. He was very patient, friendly and a pleasure to speak to. He is the reason for the 5 score, not the overall Hillary’s experience!

Great service, good fitting. Thanks Mike! MINIHDI

Ramesh 119067
Ramesh was friendly, professional and arrived on time. He took time to expain the fitting process and answered my questions. He was tidy and removed all packaging and rubbish. I'm pleased with the quality of the work.

120131 WHITEHDI
Charming young man, very professional and did a great job with our electric blinds!

Chris very professional and very knowledgeable about putting together our shutters and cleaned up after himself would definitely recommend getting shutters installed

I would strongly advise anyone considering Hillarys to think twice.

I had bedroom curtains which let in quite a lot of light and were causing me sleep disturbance. When a Hillarys salesman, Gary (who ironically went by the nickname “Glowlight”), came to assess the problem, I explained the light leakage issue to him in detail.

He specifically recommended Roman blinds as a solution. I paid £320 for them.

Unfortunately, the Roman blinds let in more light than my previous curtains, making the problem worse rather than better.
I contacted Hillarys repeatedly by email throughout July and August, including sending photographs comparing the old curtains with the new blinds. Despite the photographs clearly showing that the blinds let more light in, I received brief responses from different members of staff and no meaningful attempt to resolve the issue. The automated response says enquiries will be answered within 72 hours, but this was not my experience.

I then contacted customer services by phone several times. One member of staff was helpful enough to arrange for Steve to come and inspect the blinds on 10 August. Steve agreed that the Roman blinds were, in his words, “not fit for purpose”.
Despite this, I have subsequently been refused a refund by Hillarys' local account manager, Joe. His argument was essentially that the blinds had been fitted correctly.

That completely misses the point. My complaint is not that the blinds were fitted incorrectly. The issue is that I was sold a product specifically to address my light-leakage problem, and the product has made that problem worse.

I was also told that Hillarys' notes say I did not want more expensive blinds because the property was a rental. This is incorrect — I own the flat. I dispute a number of the points recorded in Hillarys' notes.

I have now lost considerable time, money and sleep dealing with this. I am £320 out of pocket for blinds which have failed to solve the problem they were specifically recommended to solve, and despite one of Hillarys' own representatives acknowledging that they were “not fit for purpose”, I have been refused a refund.

Very disappointing experience from a company I expected much better from.

1/5.

The Advisor seemed rushed couldn’t wait to get away and in all honesty wasn’t very informative or helpful.
The quote was very poor with no conversation about reducing it.
The wait time of 12 weeks seems a longtime to fit shutters.
We won’t be using or recommending Hilary’s.

Daniel was very helpful

I was very impressed with the quality of the fitting by DANNY - ASTER - 119958. Very professional, excellent attention to detail, hardworking and also took great care to ensure wonderful results. Thanks very much!

Edward 119944 just installed lovely vertical blinds in my garden office.

Blackout blinds with black finishes on the chains and header, perfectly matches the bi-fold doors. Really pleased

Lauren was extremely friendly and helpful. She listened and gave her professional advice when it was asked. Shared examples of what I wanted to look at. Fantastic service!

Amazing service provided, sadat was amazing in helping me choose the right blinds for me and the fitting service was seamless.

Will recommend to anyone

Gary, the agent who measured and fitted my blinds, was very helpful and knowledgeable. The reason I haven't given 5 stars is because there were a couple of delays with the blinds being fitted.

Richard from Hillarys dealt with issues we had from the start due to incomplete work by my builder - he went above and beyond to get the order right and once blinds fitted which was done extremely quickly and professionally I am so pleased with them Thank you so much Richard 117066

installed correctly ,frendly ,and well mannerd ,would reccomend,good service!

Carl 119242 was brilliant. Really friendly, really knowledgable. Very clean and tidy doing the job. Would really recommend!

The salesman told us that the shutters we wanted could be fitted to our window and asked us for a mandatory 50% deposit. This was taken from our account immediately. When the fitter finally arrived he told us he was unable to fit them because of problems with the frame. It took 15 days to repay our deposit. Why should it take 15 seconds to take from our account and 15 days to repay. Don't pay up front.

Absolutely furious. Ordered and paid for shutters last May . Fitting date confirmed for today (28th August) just called Hilary’s only to be told that my allocated fitter has left . Karen went off to find out more . , came back and said it been allocated to Steve who will expect to receive my order NEXT Thursday & he will call me to confirm when he can fit it .

Is this a joke !!! Customer service should have called me !!! Not wait for me to call them .
Absolutely shocking service

I require a call back today . Confirming my NEW date for fitting - if I don’t then you must cancel my order and refund my payment - which I paid in full last May .

Update :

Call from Steve -who has been assigned fitting the shutters . Now scheduled for 5th sept .
Thank you Steve

One very disappointed customer