Hillcrest Animal Hospital Reviews 

45
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Avoid! They will kill your pet, before they kill it they will ask you to make a payment, then they will tell you that they need to charge you more because your dog is still alive. Very uncaring, poorl... See more

Rated 1 out of 5 stars

Our beloved cat was brought in to Hillcrest Hospital, deceased after being hit by a car, a whole week before I received a phone call informing me of this. He was registered with this vet. I have used... See more

Rated 1 out of 5 stars

Hillcrest quoted £2,250.00 for an abdominal operation on my cocker spaniel - the day of discharge my credit card was debited with £5,823.02. 61% higher than the quoted figure. Upon querying the... See more

Rated 5 out of 5 stars

Alan and I and our four cats became very frustrated with next door's tomcat, continually 'intruding' via our cat-flap, operated by a magnet system. I researched the internet, and found the ideal solut... See more

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1.6

Bad

TrustScore 1.5 out of 5

45 reviews

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1-star

No recent history of asking for reviews

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1.6

All reviews

(45)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Needed a 2nd opinion

Needed a 2nd opinion..& Hillcrest did not disappoint...they excelled in every way...probably saving our dogs life & giving excellent free aftercare..thankyou

September 25, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

Items have always arrived quickly and as ordered. If there is a problem with stock they usually get in touch quickly to resolve it. Great service and I'm happy to use them regularly.

April 15, 2012
Unprompted review
Rated 4 out of 5 stars

Good responsive service

Initially item was not on the site, due to an error but was quickly reinstated. Transaction went through swiftly and i collected the meds the next day.

February 16, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent product, price and service

I purchased the Sureflap microchip cat flap which was easy to install and works brilliantly. The product arrived within 2 days of placing the order and the price was the best I could find. Very happy customer!

January 24, 2012
Unprompted review
Rated 5 out of 5 stars

Very fast and a pleasure to deal with!

Ordered a microchip catflap as was the cheapest on the net.
Despite a 3-5 day delivery time the package arrived in 2 days, very pleased with the levels of communication and service offered.
Thank you!

January 24, 2012
Unprompted review
Rated 5 out of 5 stars

Fast and efficient service.

Ordered the microchip cat flap as it was the best price on the net.
Arrived really quickly (think it was next day or day after)
Well packed and communication good.
Thank you!
Am very pleased with my product, the great price and fantastic service :)

January 19, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent

As others have said, I found Hillcrest to be the cheapest price on the web for the Sureflap microchip catflap. Delivery was free and very fast, and we're very happy with the product.

January 17, 2012
Unprompted review
Rated 5 out of 5 stars

Best Price, Immediate Delivery

I shopped around for the microchip catflap as it was quite an expensive product. Hillcrest were the cheapest, had a great website and it arrived the next day! Was very impressed so I thought I would take the time to share my view.

January 12, 2012
Unprompted review
Rated 5 out of 5 stars

First class service

In desperation with a very anxious cat I looked around for a microchip one and found the SureFlap to be cheapest here. Arrived very promptly and is superb - no more visiting cats, even the bully cat from next door who broke the last flap hasn't attempted to destroy this one - yet. Thank you Hillcrest for cheapest on web and no P & P, brilliant!

Jane and Tiggs

January 10, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent

I ordered a Talk-to-Me treat ball, was told it was out of stock and would be two weeks, I was happy to wait. Three days later, ball arrived in Jersey, on Christmas Eve, Eve. Thank you very much, excellent service (and ball)

December 29, 2011
Unprompted review
Rated 5 out of 5 stars

No more Trauma

Ordered Sure-flap cat flap and received it in record time. My traumatized cat is happy now that next doors cat can't get in to steal his food now. Best price on the market that I could find. Thank you from me and Useless (cat)!

December 5, 2011
Unprompted review
Rated 5 out of 5 stars

GREAT

I ordered a Sureflap- best price on the web. Although, there was a mix up with a part of the order, this was sorted out and the correct piece was delivered the next day. They have said that I should send back the wrong part and they will reimburse me. Very pleased.

November 21, 2011
Unprompted review
Rated 5 out of 5 stars

Very efficient service.

I ordered a Sure Flap cat flap and it was delivered the next working day and was the best price in the market.

Very satisfied.

November 14, 2011
Unprompted review
Rated 5 out of 5 stars

Online Ordering not working

I wanted to place my second order on line only to find it was not working. I rang up asking if there was a problem with their website, to be told no but put through to the person dealing with website queries to then leave a voice mail. Rang back a couple of hours later to be told the gentleman would only be able to ring me at around 3pm, and I explained that I'd be out and that I needed to order my cat food that day. I therefore ended up having to order it there and then over the phone after all the messing about.

November 6, 2011
Unprompted review
Hillcrest Animal Hospital logo

Reply from Hillcrest Animal Hospital

Hi Mrs Woliter,

I am very sorry that you experienced a less than acceptable level of service when trying to place your order with us. I understand that this was very frustrating for you.

The technical problem that caused the issue during your order has since been resolved.

Please let me know if you experience any further issues should you wish to place an order with us in future. If you would like to place another order, please let me know so that I can offer you a discount voucher.

Best Regards,

Danny McClelland
IT & Web Manager
Hillcrest Animal Hospital
(01257) 262448

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