During a “not standard” chain of buying and selling, Hilton & Horsfall and especially Bella went over and above. They communicated more often and more accurately than the estate agent I used for the s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
With over 20 years of experience, we have developed extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our clients with individual high quality advice based on the wealth of experience of our local dedicated sales & lettings team. With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology, we offer a modern quality service.
75 Gisburn Road, BB9 6DX, Barrowford, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service from valuation, extremely quick sale, through to completion. Easy process would highly recommend. Thankyou!

Reply from Hilton and Horsfall Estate Agents
I don’t normally leave reviews but felt I had to in this place instance. We used Hilton & Horsfall to sell our house and the experience was outstanding from the valuation to the day of completion. Would highly recommend! Brilliant team. Thank you!

Reply from Hilton and Horsfall Estate Agents
Fantastic estate agents from start to finish can highly recommend them.

Reply from Hilton and Horsfall Estate Agents
Extremely knowledgeable staff, excellent photos and marketing, including drone footage. We had 20+ viewings and 3 offers within the 1st week and offer accepted / sold within 10 days. Very happy customers

Reply from Hilton and Horsfall Estate Agents
Excellent all round service by all at Hilton and Horsfall would definitely use again.

Reply from Hilton and Horsfall Estate Agents
How absolutely brilliant Gavin, Kendra, Emily and Mark, at Hilton Horsfall have been!!
I can’t recommend them highly enough, and They have all been so helpful and amazing!!
But I must give a special Thank you to the wonderful Kendra, who really has gone above and beyond the call of duty!! She has even been emailing And telephoning from home on her days off and in the evening!!!
Gavin and Mark that girl needs a pay rise and a promotion please!!!!
Thank you, thank you !! I would not hesitate to recommend Hilton Horsfall to everyone who is selling and buying a house!!!!!
Best Regards, Ruth and Neil x x

Reply from Hilton and Horsfall Estate Agents
Fantastic service from a great team. From initial appraisal to accepting an offer took only 17 days. We had 11 viewings in 11 days.
Fantastic service and sales strategy. Photography is second to non. House sold in three days. Would recommend unreservedly.

Reply from Hilton and Horsfall Estate Agents
Very very good, Real customer service i cannot not reccomend highly enough

Reply from Hilton and Horsfall Estate Agents
Excellent service from consultation through to sale. Thank you so much, the best estate agents by far!!!

Reply from Hilton and Horsfall Estate Agents
A big thank you to the team at Hilton & Horsfall for their quality, dedicated service. A family friend recommended that we use Hilton & Horsfall and they did not disappoint. Constant communication throughout the process and the attention to detail with the property photography was exceptional.

Reply from Hilton and Horsfall Estate Agents
Excellent service, as always. Friendly, helpful team who make you feel special as a customer. Can definitely recommend.

Reply from Hilton and Horsfall Estate Agents
A great experience selling our house with Hilton & Horsfall. The service from the initial contact to day of exchange was exceptional. Every contact with Gavin and the team in the office was friendly,helpful and professional.
Their marketing across all forms of media is outstanding and the photography excellent - much better than many others you see on Rightmove. I recommended them to a family member and once again the property was sold within a week.

Reply from Hilton and Horsfall Estate Agents
Fantastic company! Their attention to detail and service is second to none. I would definitely recommend Hilton & Horsfall.

Reply from Hilton and Horsfall Estate Agents
Brilliant service, very professional! The high quality photographs make them stand out from all the other estate agents! Would recommend to anyone!

Reply from Hilton and Horsfall Estate Agents
Mark and Gav have been a real help. Really easy to deal with and extremely knowledgable about the local property market. In my opinion an all round great local Estate Agency!

Reply from Hilton and Horsfall Estate Agents
It would be extremely courteous and a sign of good customer service if Gavin Hilton could actually reply to calls.
Katie did her best to assist but is unfortunately mentored by someone who is more than happy to sit back and do very little and not take ownership. Gavin took 48 hours to respond to one call, refused to take a call even though he was in the office.
In my instance of my recent purchase he didn't take ownership and despite me being assured that I wasn't in a chain, I ended up in a chain of 4 and he left it to other people to liaise with the solicitors.
What should have been a straight forward purchase (as initially advised by Hilton & Horsfall) resulted in me having to live in temporary holiday accommodation, at great expense, due to the misinformation that was supplied by Hilton & Horsfall and Gavin did not accept that he was in the wrong what so ever.
The 2 stars is purely for Katie in trying her best otherwise would have been 0

Reply from Hilton and Horsfall Estate Agents
No interest practically from week 1. Seem to have their close network , cliques for want of a better word that they do work for, others left to sell themselves or withdraw. No sorry to lose you or any such pleasantries. Definitely would not recommend
An excellent Estate Agency all round. They are so easy to deal with and very thorough. They were highly professional on behalf of & to my husband & I at all times. They represented us well & it was a good experience. If you want to sell a house, you want the best service. Hilton & Horsfall provided that for us, so we're happy & would definitely recommend them.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.