HIMALAYA CARPETS LIMITED Reviews 256

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

This is the third time I have gone back to Himalaya carpets as they are competitively priced and offer a good selection of quality carpets. Have used them for my home and rental property and found the... See more

Company replied

Rated 5 out of 5 stars

Himalaya Carpets is our family's 'go to' place for carpets, flooring and fitting. We've used their services for 30 years! More recently we browsed their warehouse last month and were able to find gr... See more

Rated 3 out of 5 stars

We chose Himalaya Carpets due to them having good range of carpets at suitable prices. All went fine in house choosing, measuring and paying. Problems started with laying carpets, no time of arrival g... See more

Company replied

Rated 5 out of 5 stars

Himalaya Carpets is great company. They have a dedicated team that is willing to assist you with fitting your carpets, from start to finish. I feel like I'm walking on silk with my new carpet. I will... See more

Company replied

Company details

  1. Carpet Store
  2. Flooring Contractor
  3. Flooring Store
  4. Furniture Store
  5. Rug Store
  6. Wood and Laminate Flooring Supplier

Written by the company

We have over 45 years experience in the supply and installation of domestic & commercial carpets and flooring. We can offer domestic carpets as well as commercial carpets for hotels, banqueting suites, pubs, offices and restaurants that can be custom designed to suit your personal requirements. Whatever your needs, big or small we have the experience to provide a professional and seamless installation of your commercial flooring. Not to mention as one of the leading carpet companies in the UK, and decades of dealing with leading manufactures we are able to offer unbeatable value and service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

256 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Job well done

Carpet laid exactly as scheduled. Good price, very efficient. Made an effort to get the carpet I wanted although it was discontinued.

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

Flooring

The fitter came on time to lay my laminate flooring he was friendly and polite and worked very hard.
I am very happy with the results.

September 16, 2023
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review. We look forward to serving you in the near future.

Rated 1 out of 5 stars

* Scammers *

* Scammers *
Dishonest with measurements, This is how people get caught up to their design. Also by alluring people of free fitting carpets. Do not fall into the trap, do not rush do a bit research first.

September 4, 2023
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you for your review. As your review does not have a name nor details we cannot engage with you to ascertain the nature of your review. We disagree with your heading. We have never had any complaints with our measurements or size calculations. Himalaya Carpets, is the leading independent retailer for over 40 years. We provide cost savings to customers and offer the most competitive of prices for fitted carpets and flooring.

Rated 1 out of 5 stars

NICE AS PIE TO YOUR FACE ALL CHANGES…

NICE AS PIE TO YOUR FACE ALL CHANGES AFTER YOU PART WITH YOUR MONEY FITTING OF CARPET DEPLORABLE DID NOT REPLACE ANY OF THE DAMAGE FELT LUMPS AND BUMS ON STAIR FITTING CARPET MOVES ON STAIRS WHEN YOU WALK OVER IT UNFORTUNATELY WENT BACK FOR SOME HELP TOLD I WAS OUT OF WARRANTY WERENT INTERESTED FITTING OF CARPET WAS SHODDY

February 20, 2023
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you for your review. We apologise for your experience. Please contact us via email or calling our customer service number on 020 8571 3173 so we can assist you with this matter.

Rated 4 out of 5 stars

Started as a nightmare but ended happy

Terrible service - I said that I was happy for the fitting to occur at any time and it was agreed on Friday afternoon - the fitter phoned me and wanted to do Thursday AM which was not convenient then. Then they couldn't do Friday so she guaranteed Saturday morning by 9AM which didn't happen and after making a nuisance of myself on the phone and threatening to turn up the fitter arrived by 10.30 BUT he made a very good job and am very pleased with the result.

July 29, 2023
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Hi

Thank you for your review. We apologise for the the inconvenience, We appreciate your understanding and are pleased that you were satisfied with our fitting service.

Rated 5 out of 5 stars

Worry free service from Himalaya…

Excellent service from Himalaya Carpets, with staff well informed, patient and polite, thanks Gunita and Shammi . Had a date deadline to carpet my mums house, with the carpet coming from stock in Europe it was good that they called to inform me of progress, luckily it arrived on time and the fitters (contracted) di the job on a Sunday. They did a good job, so all in all a worry free experience, mum is very happy with the way it went

July 2, 2023
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review. We look forward to serving you in the near future.

Rated 5 out of 5 stars

Amazing service

Amazing service and kept informed throughout when fitting date had to be changed. Reasonable prices as well!

July 4, 2023
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review. We look forward to serving you in the near future.

Rated 4 out of 5 stars

Good Experience at Himalaya Carpets

The sales staff at Himalaya Carpet were great in helping us choose our carpet. I had my own measurements so a visit was not necessary. They quickly sourced the carpet from their supplier. Fitting was carried out on the appointed date ( I am not sure if the fitters were employees or sub-contractors ). Happy with the installation.

June 13, 2023
Unprompted review
Rated 4 out of 5 stars

Great range in-store

Great range in-store, quick measurements arranged, Nav came to take measurements, knew his stuff!
The staff bend over backwards to make the fitting date work even if it means getting a fitter out on a Sunday. They seem to look after returning customers, which is great! This is truely a family business, I feel I can go into the warehouse, browse, take a seat, ask for a coffee and nothing is an issue for the staff who work here. The owners son (I am sorry- I don't know your name, Ganita, Nav and so many others in the team, thank you for a great service.
The only downside - the fitters are contractors and not HC's employees so they don't seem to have a HC customer service approach. That being said, the two chaps who fitted the Vinyl in last week were great!

June 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, good quality carpets and competitive prices. Accommodated our need for a Sunday fitting which was great.
Highly recommend.

June 18, 2023
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review. We look forward to serving you in the near future.

Rated 5 out of 5 stars

Highly recommend them....

We have had an amazing experience with Himalaya carpets. Very good carpets at a reasonable price and very good customer service. We highly recommend them. Guneeta and Nav were very helpful.

May 2, 2023
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review. We look forward to serving you in the near future.

Rated 4 out of 5 stars

Excellent customer service

Excellent customer service! They accommodated our last-minute requests very well and have knowledgeable staff. The range of carpets is also great. I had a problem with miscommunication regarding my carpet installation preference but I am still quite pleased with them. I would be going there again.

April 29, 2023
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you so much Mr Ahusain for taking the time to leave a wonderful 4 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

Rated 5 out of 5 stars

Excellent service and a good price

April 28, 2023
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you so much Mr Alex for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

Rated 5 out of 5 stars

This is the third time we have used…

This is the third time we have used Himalaya carpets and the 3rd time we have not been disappointed - the arrive when they say they will and then do a fantastic job when fitting our new carpet - I strongly recommend them and will definitely use them again.

April 19, 2023
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you so much Mr Andy for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

Rated 5 out of 5 stars

Great service and value

We have just had our second carpet in 6 months fitted by Himalaya carpets and we are so impressed with the price and service that we’ve today ordered our third. Everytime we have had fitting confirmed for within 2 weeks of purchase, the fitters and quick and efficient and the carpets are much better value than the big chains. For our first carpet they even sourced the exact one I had found in one of the big chains and were able to supply and fit it much cheaper than my quote from the other place. (Note that the chains change the names of the carpets but Himalaya found out which one it was for me by speaking direct with the manufacturer). The Himalaya shop has plenty of choice so you needn’t visit the big chains, we haven’t for our second and third carpets and unlikely will for any future ones we purchase.

April 22, 2023
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you so much Hannah for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

Rated 5 out of 5 stars

Arrived in the time specified was quick…

Arrived in the time specified was quick and efficient, cleared any excess carpets and rubbish, carpet fitters did a very good job, I've used hymalyian carpets before and I'm very happy with the service .

April 17, 2023
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Thank you so much for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

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