HIMALAYA CARPETS LIMITED Reviews 256

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

This is the third time I have gone back to Himalaya carpets as they are competitively priced and offer a good selection of quality carpets. Have used them for my home and rental property and found the... See more

Company replied

Rated 5 out of 5 stars

Himalaya Carpets is our family's 'go to' place for carpets, flooring and fitting. We've used their services for 30 years! More recently we browsed their warehouse last month and were able to find gr... See more

Rated 3 out of 5 stars

We chose Himalaya Carpets due to them having good range of carpets at suitable prices. All went fine in house choosing, measuring and paying. Problems started with laying carpets, no time of arrival g... See more

Company replied

Rated 5 out of 5 stars

Himalaya Carpets is great company. They have a dedicated team that is willing to assist you with fitting your carpets, from start to finish. I feel like I'm walking on silk with my new carpet. I will... See more

Company replied

Company details

  1. Carpet Store
  2. Flooring Contractor
  3. Flooring Store
  4. Furniture Store
  5. Rug Store
  6. Wood and Laminate Flooring Supplier

Written by the company

We have over 45 years experience in the supply and installation of domestic & commercial carpets and flooring. We can offer domestic carpets as well as commercial carpets for hotels, banqueting suites, pubs, offices and restaurants that can be custom designed to suit your personal requirements. Whatever your needs, big or small we have the experience to provide a professional and seamless installation of your commercial flooring. Not to mention as one of the leading carpet companies in the UK, and decades of dealing with leading manufactures we are able to offer unbeatable value and service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

256 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I was really happy with the service and…

I was really happy with the service and carpet that I had fitted by Himalaya 😃
They were not only very helpful, but also able to get my carpets fitted within 2 days !
Amazing service and great fitters, would definitely recommend ⭐️👍🏼

June 11, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to see you again soon.

Rated 5 out of 5 stars

Himalaya Carpets is great company

Himalaya Carpets is great company. They have a dedicated team that is willing to assist you with fitting your carpets, from start to finish. I feel like I'm walking on silk with my new carpet. I will let them carpet my from room soon a possible. My overall opinion, I would strongly recommend this company anytime someone need this type of service.

May 28, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Good quality carpet at a reasonable…

Good quality carpet at a reasonable price, friendly and efficient young lady in store. Very happy with end result.

May 16, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom. Looking forward to see you in the future.

Rated 5 out of 5 stars

Absolutely best price and service…

Absolutely best price and service around, tried them all, Himalaya came top every time, carpet even fitted on a Bank Holiday !!
That's commitment for you, thank you very much guys, keep up the good work.....

May 4, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom. Looking forward to see you in the future.

Rated 5 out of 5 stars

Happy Customer

I am very pleased with the customer service and professionalism. I have used this branch before & was not disappointed then & have not been now. I am very pleased with outcome. Thank you

April 17, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom. Looking forward to see you in the future.

Rated 5 out of 5 stars

A professional service end to end

The lady who qouated & sold us the carpets & flooring initially was professional & fair. She kept in touch in terms of the fitters coming & she even got the second set of fitters to come on the weekend which was more convenient for me. The fitters themselves were efficient & friendly

April 13, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom. Looking forward to see you in the future.

Rated 5 out of 5 stars

Definitely worth a visit…

I have had a few carpets from Himalaya carpets over the years as well as this week. I have found the service to be efficient, good value, and timely. I would definitely recommend that people consider this company.

April 6, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom. Looking forward to see you in the future.

Rated 5 out of 5 stars

Very good service

Very good service. Fitter was excellent
Thank you

March 20, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom. Looking forward to see you in the future.

Rated 5 out of 5 stars

Amazing from start to finish

Amazing from start to finish. Extremely professional and kept us updated throughout the process. Gunita and all the sales staff were amazing and the two carpet fitters were extremely friendly and professional. We could not have asked for more. Thank you again 👍🏾

March 20, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom. Looking forward to see you in the future.

Rated 1 out of 5 stars

ok carpet prices BUT they rip you off in other ways.. AVOID!

The carpets are ever so slightly cheaper than other places. They told us we have to get grippers and if we don't any fitting issues will not be covered. They charged nearly £100 for grippers told us it is necessary to change. The free underlay is pretty much useless and the more "expensive" ones are of terrible quality. Do your own research and see if you really need these products before letting the scam you. A friend who installs carpets for a living told us the grippers were of the absolute cheapest kind and that we did not have to replace the grippers. This causes so many delays in installation as well as the ground underneath to be damaged by the gripper removal. They say that it's free installation but do your own calculations. The store tries to raise the price and charge for unnecessary items to make up the instalation fee.

March 20, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you for your review .Himalaya carpets provides the most competitive prices for overall fully fitted services. lower than our competitors . Our prices for the same quality and weight of carpets are lower then other stores, giving considerable savings. Especially when £10-15 per sqm is charged for labour and underlay by other stores before you take into account carpet prices. This is confirmed regularly by the quotations we consistently beat for like for like service of carpets, underlay and accessories. All our fitting services are backed up with guaranteed fitting and manufacture's warranty as an established retailer, which does not apply to "friend "operating from a non retail store. We disagree about your reference to our underlays.

Rated 5 out of 5 stars

Good experience

Helpful, knowledgeable staff who are really nice to deal with.

This is the second time I have used Himalaya and I would recommend them to anyone.

March 20, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

Rated 3 out of 5 stars

It was okay

Customer service in the store was good. The ladies were helpful. However, we were not kept up to date with the delivery of our carpets and the carpenters turned up at out door unexpected. We were lucky to not have to pay a cancellation fee as they had not confirmed they would be attending (as we need to shuffle all furniture beforehand). There was a long delay and communication with Himalaya was quite frankly awful. Otherwise, the 2 carpenters were so great. They did an amazing job and we are super pleased with our carpets! Really great quality and good price. Only thing to fault would be the communication of the team with their customers.

March 14, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thanks so much for your review and custom. our communication service is always good with our customers but we apologies for lack of communication service with you. once again thanks for using Himalaya carpets .Looking forward to see you in the future.

Rated 1 out of 5 stars

We visited the Southall showroom of…

We visited the Southall showroom of Himalaya Carpets in the new year to choose and eventually place an order for carpets for a large rental property in W. London. The choice of carpets was vast, the sales and measurement service was very professional and the staff very polite. Most importantly the prices were very competitive. Once the fitting was arranged , the fitters arrived on time, they were very professional and polite and completed tge fitting to a good standard. We have no hesitation in using their services in the future and recommending them. Paul Riat OBE.

February 21, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom. (We assume your 1 star was done by mistake!)

Rated 5 out of 5 stars

Himalaya Carpet Professionals

Himalaya carpeters were professional and made sure my wish was made true. Very professional fitting team. I hope they get praise they deserve.

February 19, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom.

Rated 5 out of 5 stars

Thank you Himalaya Carpets,

Thank you Himalaya Carpets,
The buying process was very smooth and fast. The services that you offer are second to none. Your fitters were on time and very efficient.
With kind regards,
PlanDirect Limited.

February 14, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom. Looking forward to see you in the future.

Rated 4 out of 5 stars

Good service

Good service, efficient sales staff and polite fitters. Communication was good kept us informed, turned up when they said they would despite having to rearrange fitting at our end. New carpet and underlay look and feel great. Have used them before and no doubt will use again.

February 9, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom. Looking forward to see you in the future.

Rated 4 out of 5 stars

Excellent service and value for money

I have used the services of Himalaya Carpet for many years and they have always provided an excellent service and good value for money. The quality of their carpets is also very good. I highly recommend this company to others. Dr Azari

February 7, 2022
Unprompted review
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Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review and custom

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