Hippo Motor Group - Blackburn Reviews 70

Liam was fantastic! 5 start service. He kept us calm and assured during our hand over process. It all went smoothly.

Really helpful and polite

liam was very professional and very friendly and approachable

Excellent service and very helpful from start to collection of the car 👍

Thankyou to Kamaal for a very efficient response to helping me get my next car sorted, all went through smoothly and quickly and Kamaal was super helpful and good with communication. Also thankyou to Graham for firstly driving a huge journey to bring my car to me - a long day it must have been! Graham was very friendly and helpful too, making the handover very simple, and bonus points that my labrador Milo appreciated Graham saying hello and making a fuss of him too! Thanks again to everyone 😊

Morgan was very professional,understanding and was a pleasure to deal with he sorted out my problem straight away

Amazing service, fast and easy! Tyler and Liam were amazing. Iona was lovely, warm welcome and helpful!

Very helpful quick an easy, very polite and easy process

Liam has been awesome, thank you Hippo Motor Group.

Customer service amazing.

Dan and the team in the Workshop / Service Team really went above and beyond to sort my new car out. Had a sensor issue, it was collected and returned same day.

Fantastic service!

Professional friendly advice, very helpful and would definitely recommend.

My experience with Hippo Leasing/Hippo Motor Group has been nothing short of a disaster from start to finish.

My first purchase was a Land Rover Evoque (OV70 SNU). After already waiting a week longer than expected for delivery, I was told there was a fault with the vehicle and had to wait an additional week. As an apology, I was promised my £99 holding deposit would be refunded. This was in April. Today, 3rd June, I am still waiting for that money.

I finally took delivery of the vehicle on 29th April. Just two days later, on 1st May, it broke down and became undriveable.

I rejected the vehicle and requested collection. I was told I had to keep the vehicle insured until it was collected and that Hippo had up to 14 days to arrange this. Due to the fault, the vehicle could not be locked, leaving it unsecured on my driveway while I waited for updates.

After repeated chasing, I was eventually told the car would be collected on 19th May. Prior to collection, AnyVan contacted me and asked whether the vehicle was mobile and whether the wheels would turn. I explained that the vehicle was stuck in park with the brake locked on. They informed me that Hippo would need to specify that a winch and skids were required for collection.

I immediately contacted Hippo Leasing/Hippo Motor Group and explained this several times.

On the scheduled collection date, a driver arrived while I was at work. Within 20 minutes of arriving, he left because he did not have the equipment needed to move the vehicle. My mother was shown the collection notes, and there was no mention of skids or specialist equipment. Despite Hippo Leasing/Hippo Motor Group claiming they had included this information, the driver’s paperwork showed otherwise.

A second collection attempt was eventually arranged. Even then, the driver could not move the vehicle, and it was only through the assistance and knowledge of a mechanic that we managed to get the car into neutral and onto the trailer.

Because of these delays, I lost my insurance deposit and had to pay for an additional month of insurance. I am still awaiting reimbursement for insurance costs, road tax, and the £80 worth of fuel I put into the vehicle before it failed after just 60 miles.

While all of this was ongoing, I agreed to purchase a second vehicle from Hippo Leasing/Hippo Motor Group – a Range Rover Velar (SD21 VKK).

I signed all finance documents on 12th May and the finance agreement went live. I was initially told the vehicle could be delivered during the week commencing 18th May. However, I was then told delivery could not take place because the finance on the rejected vehicle had not yet been sited and the finance company would not pay out until the other car was back on site with Hippo Leasing/Hippo Motor Group.

I regularly checked the MOT status of the Velar online and noticed it did not have a valid MOT. When I queried this, I was told Hippo Leasing/Hippo Motor Group completes the MOT the day before delivery. This raised obvious concerns – what happens if the vehicle fails the MOT? Would delivery simply be delayed again?

After being largely ignored by my salesperson, Zac, for over a week, Michael stepped in. To be fair, Michael was the only person who appeared to take ownership of the situation and actively tried to help. He eventually provided a delivery date of 3rd June.

However, by this point I had already been without a vehicle for over a month and had requested delivery before the final weekend of May. I was told this was not possible because the vehicle was still being prepared. When I asked what preparation remained, I was shocked to discover that this vehicle also had an engine fault and was not fit for sale.

Michael advised that this was the first he had heard about the issue and was unsure whether Zac had been aware of it.

Following all of this stress and inconvenience, I requested the return of both my £99 holding deposit and my £1,000 vehicle deposit. I was told these refunds would be processed on 28th May. When I contacted Hippo again on 3rd June, I was informed that the refunds had still not been actioned and that Accounts would be processing them that day.

To make matters worse, I then recently received a text message from Zac saying there was a vehicle “match” for me. When I opened the link, the recommended vehicle was the same faulty Land Rover Evoque (OV70 SNU) that had broken down after two days and been rejected.

I genuinely could not believe it.

One final point: both warranties for the vehicles I purchased were activated at least a week before delivery. If you do buy from Hippo Leasing/Hippo Motor Group, check your warranty start date carefully. Their standard warranty period is only three months, and you may lose valuable cover if it is activated before you actually receive the vehicle.

Very helpful excellent services very friendly staff thank you mr keys

Received delivery of my vehicle today. David l who delivered was very friendly and helpful, all went smoothly. Great service 😊

Alan was so helpful with our delivery, he went out of his way to ensure we could receive our car today. He is very friendly and kept us informed of his eta at all times. Can’t thank you enough.

From the first phone call until the delivery vehicle the professionalism has been immaculate. David who delivered the car was very informative and patient whilst I did my walk round the car and answered any questions I had. I will be using Hippo again. I recommend The Hippo motor group and leasing to anyone and everyone. A special mention to Josh Edwards, very professional and is a credit to the company.

I collected a Volvo XC40 from Hippo today after purchasing it based on the specification provided during the sales process.

Unfortunately, upon taking possession of the vehicle, I immediately identified a number of issues. The vehicle was advertised as having heated front seats and a rear park assist camera, however the vehicle does not appear to have these features. In addition, I have concerns regarding the operation of the park assist system, Lane Keeping Aid and City Safety systems.

I have raised these issues with Hippo on the day of collection and am awaiting their response.

My main concern is that the vehicle supplied does not appear to match the specification that was used to advertise and sell it. I relied on that specification when making my purchasing decision.

I will update this review once Hippo has had the opportunity to investigate and respond.

Amazing fast reliable