Handover specialist Josh had showed me the car before signing the documents. good new tyres,and happy in general with the car condition. Only one thing is there no floor mat and spare tyre provide.
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Review summary
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What people talk about most
Reviews shaping this summary
Graham delivered my new car, very professional and courteous. Explained all the paperwork before signing. The whole experience with the HIPPO Group has been a positive one.
Company replied
Had a great experience from the get go. Crystal was amazing in helping me get a new car whilst helping sort the return of my old one and on the day of transfer Raphael was efficient, polite and inform... See more
Company replied
Firstly, Kamaal Havid is an exceptional broker at Hippo and I am now on my second vehicle from the group! He is helpful, informative and really does have a level of honestly and straight talking that... See more
Company replied
Company details
About Hippo Motor Group
Written by the company
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Contact info
United Kingdom
- www.hippomotorgroup.com
4.3
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Raphael was amazing and very polite
Raphael was amazing and very polite, really happy with his service!!!
May 28, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Nafizur,
Thank you for the great feedback! We’re really pleased to hear Raphael was amazing, polite, and provided such a great service. We really appreciate your kind words.
Team Hippo
Staff were friendly and very helpful
Staff were friendly and very helpful. Kept us up up to date with the status of the car. Very fast and reliable service
May 28, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Louise,
Thank you for the great feedback! We’re glad the team were friendly and very helpful, and kept you updated throughout the process. It’s great to hear you found the service fast and reliable. We really appreciate your kind words.
Team Hippo
Good service
My query was dealt with efficiently and respectfully. Claire went out of her way to call me back with my query, when I actually forgot about it, cannot fault her professionalism. email the following morning query dealt with. Well done to all
May 26, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Beverley,
We’re really pleased to hear your feedback—thank you for taking the time to share it! It’s great to know Claire dealt with your query efficiently and professionally, and went out of her way to ensure everything was followed up and resolved promptly. We’re glad the team were able to support you so well, and we really appreciate your kind words.
Team Hippo
Smooth Sailing
From start to finish the whole experience has been smooth sailing. Thanks to Lewis on the pre-work and Matt on collection for making this as easy as possible for me! Really appreciate it
May 27, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Kal,
We’re delighted to hear your experience was smooth from start to finish—thank you for sharing it! It’s great to know Lewis supported you through the pre-work and that Matt made collection easy and straightforward for you. We really appreciate your kind words and support.
Team Hippo
Reply from Hippo Motor Group
Hi Wanda,
Thank you for the great feedback! We’re glad Liam was very helpful and friendly throughout your experience.
Team Hippo
AVOID
Don't be fooled by the smiley staff and the shiny showroom. Car broken within 3 weeks. Returned to branch with promise of full refund. No communication. No returned calls and currently £18420 out of pocket. They even have the car readvertised for sale AVOID*** SC71 MUE ***AVOID.Absolute shambles!!!
May 27, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Aimme,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience following the purchase of your vehicle. Having reviewed the matter, we recognise that while the vehicle was ultimately returned and the rejection process completed, the level of communication and support you received throughout the process did not meet the standard we aim to provide.
We appreciate the frustration and understand how this impacted your overall experience. Your feedback has been shared internally and forms part of our ongoing efforts to improve how rejection and refund cases are managed.
Where any vehicle enters our stock, it is subject to our usual preparation and inspection processes before being made available for sale. As part of that process, any repairs identified as being required would be carried out before the vehicle is retailed. We would not knowingly advertise or retail a vehicle with unresolved faults.
Thank you for bringing these matters to our attention.
Chris - Customer Experience Manager
The 5 stars is for the delivery of the…
The 5 stars is for the delivery of the car only as the customer service once I had signed the agreement was lacking
Graham delivered my car today , he was helpful and patient and explained all the requirements to me .
Thank you for a smooth delivery transition
May 26, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Teresa,
The 5 stars is for the delivery of the car only as the customer service once I had signed the agreement was lacking
Graham delivered my car today , he was helpful and patient and explained all the requirements to me .
Thank you for a smooth delivery transition
Team Hippo
AVOID AT ALL COSTS
AVOID AT ALL COSTS !
Car listed for sale LB21 JZG RANGE ROVER EVOGUE !!
We purchased this car just over a year ago and after a year of stress we eventually had the help of the financial ombudsman and got our money back , the car was sold with nearly £5000 worth of existing faults, and in-correct mileage !!
The finance company Northridge finance do not help at all , but please look at why the cars are abit cheaper ! You get what you pay for ! This car was back up for sale the day after they took it back , when it still had our finance still outstanding and hadn’t been paid back to us , so legally we still owned the car !!
Customer care at hippo is shocking and never ring you back if there is an issue but ring u endlessly when they want your money !
Look into the warranty as they don’t deal with main dealers , our Range Rover had to go to an approved Range Rover garage but the fault was main dealers only ‘ try an sort that one ‘ impossible .. they have you !
Hippo will comment saying apologies and contact us .. top a bottom is , if you have a problem your screwed and that shows what a dishonest company they are .
We had a full year off stress but don’t give up get to financial ombudsman they are well known !!
May 26, 2026
Unprompted review
Reply from Hippo Motor Group
Thank you for taking the time to share your feedback.
We note the concerns you have raised regarding your previous experience. As this matter was the subject of a formal complaint and subsequent external review, it would not be appropriate for us to comment on the specific details publicly.
We are sorry to hear that you remain dissatisfied with your experience and appreciate you taking the time to provide your feedback.
Team Hippo
Excellent customer service
Excellent customer service, staff are all patient polite and professional. Thank you to Kamaal, Raphael and Warner.
May 26, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Eliza,
We’re really pleased to hear your feedback—thank you for sharing it! It’s great to know the team were patient, polite, and professional throughout your experience. We’re especially glad to hear Kamaal, Raphael, and Warner all provided excellent support. We really appreciate your kind words.
Team Hippo
WARNING!
WARNING!! Do not buy Range Rover evoque with reg SC71 LRO
I purchased this car in July last year and the engine management light came on after 6 weeks. When in local car garage looking into it, my car had 3 major faults, I was quoted a minimum of £2000 EACH fault to fix. Hippo would not help at all, even though my car was under warranty.
I sold this car in January to another dealership and it has managed to find its way back to hippo.
I do not believe hippo have fixed these problems as they have the car for sale for £1500 less than I paid for it, and they are not going to sell it at a loss.
July 16, 2025
Unprompted review
Reply from Hippo Motor Group
Hi Gemma,
Thank you for your review.
We are sorry to hear you remain unhappy with your previous experience.
As your review refers to a vehicle purchased last year, and which you have since sold to another dealership, we are limited in what we can comment on publicly. We would also be unable to comment in detail on any third-party diagnosis or repair estimate without having had the opportunity to inspect or verify the concerns at the time.
Where any vehicle enters our stock, it is subject to our usual preparation and inspection processes before being made available for sale. As part of that process, any repairs identified as being required would be carried out before the vehicle is retailed. We would not knowingly advertise or retail a vehicle with unresolved faults.
If you would like us to review any concerns relating to your previous ownership or warranty experience, please contact us directly at Customercare@hippomotorgroup.co.uk and we will be happy to look into this further.
Thanks, Chris – Customer Experience Manager
Very helpful staff
Danielle was very helpful throughout the sale and took her time to find me the best car and price
Matt at Peterborough was very helpful and polite on collection day? Great experience and will deal with Hippo again
May 25, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Hannah,
Thank you for the great feedback! We’re glad Callum helped you find a great deal and a car that looks perfect for you. It’s great to hear your experience so far has been very positive, and we look forward to you receiving your new car.
Team Hippo
Reply from Hippo Motor Group
Hi Ross,
Thank you for the great feedback! We’re glad you found the team very friendly and helpful throughout your experience.
Team Hippo
Excellent experience start to finish
Excellent experience start to finish
Josh was very efficient & knowledgeable
made hole process seamless
May 24, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Alan,
Thank you for the fantastic feedback! We’re glad Josh was so efficient and knowledgeable throughout your experience. It’s great to hear he made the whole process seamless from start to finish.
Team Hippo
Josh is the best
Josh was very friendly and informative! He was so nice and calm, made the process very pleasant
May 24, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Shakira,
Thank you for the great feedback! We’re glad Josh was friendly, informative, and made the whole process such a pleasant experience. It’s great to hear his calm and approachable manner made everything easy for you.
Team Hippo
Josh was very friendly and informative
Josh was very friendly and informative. Answered all my questions honestly and truthfully. He’s a good sales man and has great customer service skills
May 24, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Trinelle,
Thank you for the fantastic feedback! We’re glad Josh was friendly, informative, and took the time to answer all your questions honestly. It’s great to hear he provided such excellent customer service throughout your experience.
Team Hippo
Fantastic service received - recommended
Fantastic service received from Warner and Matt this weekend purchasing our next car. No high pressure sales, just a friendly relaxed service recieved (and the biscoffs too 😋). Highly recommended ⭐️⭐️⭐️⭐️⭐️
May 24, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Tracey,
We’re delighted to hear your feedback—thank you for sharing it! It’s great to know Warner and Matt provided such a fantastic, relaxed, and pressure-free experience while helping you with your new car purchase (and that you enjoyed the Biscoffs too 😋). We really appreciate your recommendation and kind words.
Team Hippo
Thank you Raphael
May 24, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Hannah,
Thank you for your feedback. We’re delighted to hear Raphael provided a positive experience for you. We really appreciate your support.
Team Hippo
Went in to pick car up on saturday…
Went in to pick car up on saturday everything ok ... pleasant enough noticed a scuff on the inside panel mentioned it !! Was told it would be passed on to the aftersales team !!
When i got the car home an hour or later went to go shopping but car wouldnt start just ticked asked a neighbour he replaced 2 Batteries in the key fobs ... still wouldnt start !! Rang Hippo blackburn spoke to the guy who handed over he gave me a number to ring for the waranty but guess what it closed !!! Until Tuesday !!! Rang Hippo back and guess they were closed !!! It also came up parking brake serivce !! Which i was told that it had been fully serviced !! .. now im waiting for them to open !!! 😡not a great start is it only had it 1 day and i cant drive it ... and yes i did ring breakdown cover on my insurance but it didnt activate till midnight !!!!
May 23, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Jill
We’re sorry to hear about the concerns you’ve experienced so soon after collecting your vehicle.
We appreciate you bringing this to our attention and understand how frustrating this situation must have been, particularly so shortly after handover. We are currently reviewing the matters you’ve raised regarding the vehicle concerns and aftersales support, and a member of our team will be in touch with you directly to discuss this further.
Thank you for your patience.
Team Hippo
Very good and felt welcomed
May 23, 2026
Unprompted review
Reply from Hippo Motor Group
Hi,
Thank you for the great feedback! We’re glad you had a very good experience and felt so welcomed throughout.
Team Hippo
Raphael service in helping us with our…
Raphael service in helping us with our new car was great. Would definitely recommend him if you are looking at a new car
May 23, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Robert,
Thank you for the fantastic feedback! We’re glad Raphael provided such great service while helping you with your new car. We really appreciate your recommendation and kind words.
Team Hippo
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