Handover specialist Josh had showed me the car before signing the documents. good new tyres,and happy in general with the car condition. Only one thing is there no floor mat and spare tyre provide.
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Review summary
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What people talk about most
Reviews shaping this summary
Graham delivered my new car, very professional and courteous. Explained all the paperwork before signing. The whole experience with the HIPPO Group has been a positive one.
Company replied
Had a great experience from the get go. Crystal was amazing in helping me get a new car whilst helping sort the return of my old one and on the day of transfer Raphael was efficient, polite and inform... See more
Company replied
Firstly, Kamaal Havid is an exceptional broker at Hippo and I am now on my second vehicle from the group! He is helpful, informative and really does have a level of honestly and straight talking that... See more
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Company details
About Hippo Motor Group
Written by the company
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Contact info
United Kingdom
- www.hippomotorgroup.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Great service
Received delivery of my vehicle today. David l who delivered was very friendly and helpful, all went smoothly. Great service 😊
June 2, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Marie,
Thank you for your feedback. We’re delighted to hear David L was friendly and helpful and that your vehicle delivery went smoothly. It’s great to know you received such great service. We really appreciate your support.
Team Hippo
Alan was so helpful with our delivery
Alan was so helpful with our delivery, he went out of his way to ensure we could receive our car today. He is very friendly and kept us informed of his eta at all times. Can’t thank you enough.
June 2, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Gemma,
Thank you for your feedback. We’re delighted to hear Alan was so helpful with your delivery and went out of his way to ensure you received your car today. It’s great to know he was friendly and kept you updated with his ETA throughout. We really appreciate your kind words and support.
Team Hippo
Brilliant experience from start to…
Brilliant experience from start to finish, Thankyou all so much 👍
Thankyou to Abigail who found the car for me led me through all the details and was extremely helpful and to Raphael for a perfect handover, cheers to all at Hippo
June 2, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Mark,
Thank you for your feedback. We’re delighted to hear you had a brilliant experience from start to finish. It’s great to know Abigail was extremely helpful in finding the right car and guiding you through everything, and that Raphael provided a perfect handover. We really appreciate your kind words and support.
Team Hippo
From the first phone call until the…
From the first phone call until the delivery vehicle the professionalism has been immaculate. David who delivered the car was very informative and patient whilst I did my walk round the car and answered any questions I had. I will be using Hippo again. I recommend The Hippo motor group and leasing to anyone and everyone. A special mention to Josh Edwards, very professional and is a credit to the company.
June 2, 2026
Unprompted review
Reply from Hippo Motor Group
Hi John,
Thank you for your feedback. We’re delighted to hear the professionalism from your first call through to delivery was excellent, and that David provided a thorough, patient handover and answered all your questions. It’s also great to hear your kind mention of Josh Edwards and the support he provided. We really appreciate your recommendation and look forward to helping you again in the future.
Team Hippo
Great experience delivered by Raphael
Great experience delivered by Raphael , Ryan and Steven.
Thank you very much
June 2, 2026
Unprompted review
Reply from Hippo Motor Group
Hi,
Thank you for your feedback. We’re delighted to hear you had a great experience with Raphael, Ryan, and Steven. We really appreciate your support.
Team Hippo
Reply from Hippo Motor Group
Hi Danny,
Thank you for your feedback. We’re delighted to hear Raphael provided such a positive experience for you. We really appreciate your support.
Team Hippo
Brilliant service at hippo!
Brilliant service at hippo! Olivia really put me at ease throughout as well as Matt who helped with the paperwork side of things. Olivia organised for the car to be brought down to me and made sure it was up to standard. Really pleased customer. Thanks guys!
May 30, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Pippa,
Thank you for the fantastic feedback! We’re delighted to hear Olivia made you feel at ease throughout and went above and beyond to organise the delivery and ensure everything was up to standard. It’s also great to know Matt supported you with the paperwork side and helped make the process smooth. We really appreciate your kind words and are so pleased you’re happy with your experience.
Team Hippo
Very slick handover of the vehicle
Very slick handover of the vehicle. Great premises, Aircon whilst you wait! Matt who did the handover was very knowledgable and a fellow petrol head. Great experience overall.
May 30, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Lee,
Thank you for the fantastic feedback! We’re glad you enjoyed the smooth handover experience and had a chance to relax in our facilities while you waited. It’s great to hear Matt was knowledgeable and made the process enjoyable with his passion for cars. We really appreciate your kind words.
Team Hippo
A welcoming environment with…
A welcoming environment with professional sales people.
I would like to thank Bailey who has been exceptional.His polite,respectful and extremely professional approach means that I will definitely look to buying another car here in the future. His communication at each phase of the purchase has been so appreciative. He has a lovely, non pushy and kind nature and he really shone.
Thankyou Bailey for everything.
I would also like to mention Josh who was so helpful in the very final stages of this purchase. He was polite and extremely professional.
Thankyou Josh.
Thankyou Hippo for finding me a car that I will enjoy driving!!
May 30, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Neelam,
What a lovely review to receive—thank you for taking the time to share your experience! We’re delighted to hear you found the environment welcoming and the team professional throughout. It’s great to know Bailey provided such exceptional support with a polite, respectful, and non-pushy approach, keeping you well informed at every stage of the process. We’re also pleased Josh was so helpful and professional during the final stages of your purchase. Thank you again for your kind words and support, and we’re thrilled you’ve found a car you’ll enjoy driving!
Team Hippo
Vehicle Supplied Does Not Match Advertised Specification
I collected a Volvo XC40 from Hippo today after purchasing it based on the specification provided during the sales process.
Unfortunately, upon taking possession of the vehicle, I immediately identified a number of issues. The vehicle was advertised as having heated front seats and a rear park assist camera, however the vehicle does not appear to have these features. In addition, I have concerns regarding the operation of the park assist system, Lane Keeping Aid and City Safety systems.
I have raised these issues with Hippo on the day of collection and am awaiting their response.
My main concern is that the vehicle supplied does not appear to match the specification that was used to advertise and sell it. I relied on that specification when making my purchasing decision.
I will update this review once Hippo has had the opportunity to investigate and respond.
May 30, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Katy
Thank you for taking the time to share your feedback.
We're sorry to hear about the concerns you've raised following collection of your vehicle. We can see that these matters have already been reported to our team and are currently being investigated.
As part of this review, we will be assessing the points raised regarding the vehicle specification and functionality concerns you have highlighted. A member of the team will continue to liaise with you directly while these enquiries are ongoing.
Thank you for bringing this to our attention.
Team Hippo
Excellent service
Excellent service. Matt was amazing. Wonderful smile and clear explanations.
May 30, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Jay,
We’re delighted to hear your feedback—thank you for sharing it! It’s great to know Matt provided excellent service with a clear explanation and a friendly, welcoming approach. We really appreciate your kind words.
Team Hippo
Fantastic service from Liam and team
May 29, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Stefan,
Thank you for the fantastic feedback! We’re glad Liam and the team provided such great service throughout your experience.
Team Hippo
Reply from Hippo Motor Group
Hi Khal,
Thank you for the great feedback! We’re glad you found the service amazing, fast, and reliable.
Team Hippo
Excellent service
Excellent service with both Matt in the Peterborough dealership and Matt in the Blackburn office. Very thorough and not overly salesy.
May 29, 2026
Unprompted review
Reply from Hippo Motor Group
Hi George,
Thank you for the fantastic feedback! We’re glad both Matt in Peterborough and Matt in Blackburn provided such excellent service throughout your experience. It’s great to hear they were thorough and not overly sales-focused. We really appreciate your kind words.
Team Hippo
Great… spoke to Paul with regards to a…
Great… spoke to Paul with regards to a car and within 2 days took it home. Quick and super friendly. Thanks Paul, George and Liam.
Nothing too much trouble, thank you.
May 28, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Gill,
We’re delighted to hear your experience—thank you for sharing it! It’s great to know Paul was able to get everything sorted so quickly and that you were driving away in your new car within just a couple of days. We’re also glad Paul, George, and Liam all made the process quick, friendly, and hassle-free. We really appreciate your kind words.
Team Hippo
Josh was fantastic
Josh was fantastic, great asset to the team, make sure you don’t loose him! Friendly, clam and polite. Car had a few issues at pick up but he was good at quickly resolving it.
May 28, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Dunia,
We’re really pleased to hear your feedback—thank you for sharing it! It’s great to know Josh was friendly, calm, and polite throughout, and a real asset to the team. We’re also glad he was able to quickly resolve the issues you experienced at pick-up and ensure everything was put right for you. We really appreciate your kind words.
Team Hippo
Handover specialist Josh had showed me…
Handover specialist Josh had showed me the car before signing the documents. good new tyres,and happy in general with the car condition. Only one thing is there no floor mat and spare tyre provide.
May 28, 2026
Unprompted review
Reply from Hippo Motor Group
Hi,
Thank you for your feedback. We’re pleased to hear Josh provided a helpful handover and that you’re happy with the condition of your car, including the new tyres. We also appreciate your comments regarding the floor mats and spare tyre, and we’ll make sure this is noted and looked into. Thank you for your support.
Team Hippo
Matthew was amazing!
Matthew was amazing!! Very lovely, helpful and explained everything in detail. We discussed options and extras. In no way was I pressured and understood the process and my options. thoroughly recommend Matthew as a Sales person.
May 28, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Clare,
It’s wonderful to hear your feedback—thank you for sharing it! We’re delighted that Matthew provided such a lovely and helpful experience, taking the time to explain everything clearly and walk you through all your options without any pressure. It’s great to know you felt fully informed and comfortable throughout the process. We really appreciate your recommendation and kind words.
Team Hippo
I received my car yesterday it came…
I received my car yesterday it came early the guy that brought the car was very friendly and showed me everything I needed the with a check list I would highly recommend this company
May 27, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Darren,
We’re delighted to hear your feedback—thank you for sharing it! It’s great to know your car arrived early and that the delivery driver was friendly and took the time to talk you through everything using the checklist. We really appreciate your recommendation and kind words.
Team Hippo
Raphael was amazing and very polite
Raphael was amazing and very polite, really happy with his service!!!
May 28, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Nafizur,
Thank you for the great feedback! We’re really pleased to hear Raphael was amazing, polite, and provided such a great service. We really appreciate your kind words.
Team Hippo
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