HiQ Tyres & Autocare Reviews 

13,755
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,700 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and efficient service, noting that vehicle repairs and maintenance tasks are completed quickly, professionally, and always at very reasonable prices. People often emphasize the welcoming atmosphere, clear updates throughout the process, and expert knowledge provided by the mechanics during every visit. Some reviewers were not happy with communication issues, mentioning occasional scheduling delays and appointment mix-ups that caused significant inconvenience. A few other people also felt that receiving updates was difficult when vehicles remained unworked on for hours or when administration fell short.

What people talk about most

Service

People report high satisfaction with the service, praising the friendly staff, quick repairs, and efficient... See more

Price

Reviewers mention positive feedback about price, consistently noting that costs are very good, reasonable,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpful, friendly team... See more

Product

Users describe ambiguous interactions with product regarding tyre replacements and maintenance, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HiQ car garage in Hedge End are fantastic. Honest, reliable, fully competent and 100% trustworthy. Have been looked after by them for many years. Recently needed some help with water in front passenge... See more

Company replied

Rated 5 out of 5 stars

Kind friendly professional. Did my MOT and service when my normal garage let me down at short notice. Work completed quickly and efficiently. Kept in touch throughout. Small gift of air freshener and... See more

Company replied

Rated 5 out of 5 stars

Had my wife’s car serviced and MOT’d at HiQ on Goldington Road in Bedford and they were brilliant from start to finish. Excellent service, great staff who were very friendly and clearly know what they... See more

Company replied

Rated 5 out of 5 stars

Took my Audi for brakes and MOT Roman Way Preston Garage . Phil was extremely helpful and knowledgeable . The work was carried out as arranged and the car was ready in good time . First time visiti... See more

Company replied


Company details

  1. Tire Shop
  2. also in
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Car Service
  6. Mechanic
  7. Vehicle Inspection

About HiQ Tyres & Autocare

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(13,755)

2,652 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have used HiQ Shrewsbury for around…

We have used HiQ Shrewsbury for around 20 years and have consistently experienced personal, friendly & unfussy customer service, a hard working conscientious skilled team of mechanics, quality service and repair work and value for money.

October 16, 2026
Unprompted review
Rated 5 out of 5 stars

I brought my car in just to have a look…

I brought my car in just to have a look at had major problems lads explained what was wrong and they got on with it straight away.. Lovely lads amazing service would definitely recommend and will definitely be back

October 16, 2026
Unprompted review
Rated 1 out of 5 stars

Called into Hedge End branch with tyre…

Called into Hedge End branch with tyre from my wife’s car which had a tear from something in the road, like all modern cars there is no spare tyre, damage to tyre meant unable to use puncture kit supplied. Was greeted at HiQ by and incredibly surly individual who upon seeing me coming through the door with said wheel promptly done the eyes to heaven expression and stated leave it here and we might get around to looking at it tomorrow, despite my informing him that my wife’s car was stranded in Hedge end due to the damage he just shrugged his shoulders as if to imply, ‘not my problem’.

One of the fitters from the garage was extremely helpful and told me where there was another tyre company nearby, visited said tyre company (Formula One) who could not have been more helpful in complete contrast to HiQ.

October 16, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt service

I noticed I had a puncture and rang up immediately. They said they would fix it if I brought it down. Drove in and and it was fixed within 20 minutes. Could not have asked for more. Prompt, friendly service at a reasonable price. Will be using them again.

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic local garage

Fantastic local garage. Staff are great. Manager is excellent. Always quick and efficient service. Can really recommend.

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

What fantastic service!

What fantastic service! Cannot thank the Plymouth staff enough for fixing our car at very short notice. Notified of our car problem the evening before we were due to catch a ferry to Spain the next day. They squeezed us in early the next morning to order the faulty part required and replace it within the hour. So car fixed and ferry caught! So these guys are very highly recommended and perform a first class service.

October 14, 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience. No communication.

⭐☆☆☆☆

Terrible service from HiQ Peterborough. I dropped my car off at 8:30 AM for an MOT and Full Service bundle and heard nothing all day. At 4 PM (30 mins before closing) I had to call them myself, only to be told my car hadn’t been touched yet and wouldn’t be done that day so to come and collect it. I then got called 2 minutes later to say my MOT had been done but had failed and they hadn’t carried out the service.

When I arrived, I was told the service had actually been completed that morning and my car had been left sitting outside all day because the manager had left.

I was given conflicting information, my screenwash was completely empty, and I wasn’t provided with the advertised 53-point service checklist. I have no proof my car even had a service at all.

I was then overcharged by over £30, and despite emailing as instructed to request a refund. All 3 of my emails have been completely ignored.

Extremely poor communication and customer service. I would not recommend this branch.

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

Booked in for 4 wheel alignment

Booked in for 4 wheel alignment. Dropped off and told it would be approx 1 hour. Returned as planned and all completed including a free health check. Shown a before and after report of the alignment and reported that 3 wheels needed adjustment to bring them back to spec. Staff member was very pleasant and explained everything. Very happy with service received.

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

MOT pass

Car needed a bulb for mot. No charge. Only a small thing but really appreciated.
Good service from these guys, friendly and very helpful.
I will be back

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

Ad hoc impeccability.

Impeccable service, ad hoc but dealt with really well. I called with my inquiry at 11:45, engine management light on. Come round for mid-day - which I did. Diagnostics done, glow plug issue diagnosed.
New plugs sorted, fitted and on my way at 13:10 - excellent. Couldn't be happier.

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

From the first time I took my car to Stratford Upon Avon branch after researching for prices, I was greeted with friendly smiles and honesty. I have now taken my car there 3 times for a service, new tires and MOT and have never been disappointed. Beck and Ryan are great ambassadors for this brand.

October 14, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look