Excellent customer service! 4 tyres ordered, supplied & fitted same day with friendly professional approach. Problem with pressure monitoring system diagnosed and fixed along with a minor paint... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Booked in for 5 tyres on my classic car. They double checked my requirements, even checked details with me over pressures and jacking points (most places dont). I have been to multiple tyre stockists... See more
Company replied
I phoned HiQ this morning with a problem & Keira was extremely helpful & asked me to call in straight away. Staff at the garage although very busy checked my car over quickly. Hayden sorted the issues... See more
Company replied
I went into the Brandon Branch to get a potential puncture repaired ! Nail stuck in the tyre . On close inspection Mark the technician discovered only a highly polished stone ( looked like a nail... See more
Company replied
Company details
About HiQ Tyres & Autocare
Information provided by various external sources
Why Choose Us?
We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.
Excellent Customer Service
Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.
Services
We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.
Click Fit Go
We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.
Transparency
We know how important honest pricing is, so you can expect transparency you can trust.
Award Winning Centres
We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.
Contact info
2920 Trident Court, Solihull Parkway, B37 7YN, Birmingham, United Kingdom
- www.hiqonline.co.uk
4.8
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Once again, excellent service. Friendly, helpful and very knowledgeable, with great communication throughout. They kept me informed, explained everything clearly and made the whole process straightforward.
Colin, as always, went above and beyond to help.
August 14, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi James, thank you for the excellent review! As usual, we are always glad to help and will be glad to assist any time with any future work your vehicle may need.
Booked appointment for 2 new tyres
Booked appointment for 2 new tyres. Turned up on the day and initially told it would be just over 1 hour. After half hour was then told that they did not have my tyres that I ordered. To top it off they didn’t have any other tyres in stock. Wasted visit and a wasted day off from work.
August 14, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi Craig,
Thank you for your feedback.
Customer service is important to us at HiQ. In order for us to look into this matter further, please email us at customerservice@hiqtyresandautocare.co.uk with your full name, contact information, vehicle registration and any additional details about your experience. We will be glad to investigate this.
Kind Regards, HiQ Team
Professional Company.
At last I have found a professional company. Lost count over the years of having tyres fitted and finding that the wheel nuts have been done up with an air gun and not correctly torqued up.
As usual I got the wife's car home and checked the wheel torque settings!!
Bingo, they were all correct. Thank you guys.
Had 4 tyres fitted to my own car last year and these guys had also torqued them up correctly then as well so obviously the norm for them.
For those who don't know,it is very important that wheel nuts be done up correctly to avoid damage to the fixings and potential loss.
10 out of 10 HiQ.
August 12, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Thank you for leaving us this fantastic review. We are always glad to provide a helpful and knowledgable service.
Fixed my engine light issue…
Managed to fix my engine light issue after visiting previous garages who's answer was to reset the code or change the wrong parts. Happy with the price paid and can now relax over an issue that has lasted a year! Cheers Mark!
August 13, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi Robert, thank you for taking the time to leave us this great review. We were glad to be able to help!
Not the easiest place to find with sat…
Not the easiest place to find with sat nav lol
Very tidy job done , staff friendly
August 11, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Thank you for the great review Sim.
Hayden the Holiday Hero!
We stopped here in an emergency en route from Wales to Scotland for a holiday as our car alerted us that something was off with our car tyre pressure. One of our caps was stuck so we couldn't check ourselves at the garage.
Hayden the Holiday Hero came to our rescue and checked all the tyres and sorted the car out! He even tolerated our nosey dog trying to supervise out of the window. Our holiday is saved!
August 13, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi Lizzie, thank you for taking the time to leave us this excellent review. We were glad to be able to get you back on the road as quickly and as safely as possible.
Staff very helpful
Staff very helpful. Good job and good price.
Will use again.
August 11, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Thank you for the great review Richard. We look forward to seeing you again.
MOT at Hi Q
Excellent service and great communication. Highly recommend.
August 13, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Thank you for the kind review and recommendation, Ash.
Best customer service!
Originally popped in to have a slow puncture fixed and it was found to be the tyre valve stem that was at fault. Because they couldn't get an exact replacement ( had a pressure sensor on it) they popped a std valve in to get me going - no charge!
Today I went back with the correct valve so the sensor could be put back in the wheel. Thought it was the least I could do, then pay for the service. Again, no charge. It's noice to know customer service still exists and I know where I'll be taking my cars in future.
Thanks to the helpfull guys at HiQ. Highly rated.
August 13, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi Tony, we really appreciate you leaving us this lovely review. Customer service is important to us and we are always glad to be able to help.
Customer Service
The service at the time of booking was great and the workmanship was excellent but when it came to us collecting the van the lady on the phone became rude because we were held up with payment from our head office. She made it very clear that the van would only be released after payment is received as i can understand but the way the lady spoke to us wasn't very nice at all.
August 11, 2026
Reply from HiQ Tyres & Autocare
Hi there,
Thank you for your review.
We appreciate the feedback you have provided and will pass this on to the team.
If you wish to discuss this matter further, please email us at customerservice@hiqtyresandautocare.co.uk. We will be glad to assist.
Kind Regards, HiQ Team
High 5 for Hi q
I rang to book 2 new tyres which i specifically wanted. They got them in ready for the next morning. Very polite and friendly staff. Offered a drink. Sat for short time while they fitted new tyres. Checked wheel alignment didn't need doing. Cheaper than where I usually go as no extra charges to dispose of my old tyres etc. Would definitely use again thank you Hi q, I give a high 5
August 13, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Thank you for taking the time to leave us this brilliant review and recommendation. We are always glad to provide a helpful and knowledgeable service.
Always a friendly service & good value
Always a friendly service & good value. Feels like the staff want to actually help you.
August 12, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Thank you for the kind review Kathryn. We are always glad to be able to help.
Always use these boys
Always use these boys. The minute you get in the manager is very welcoming and sorts everything out. Very quick and reliable. I have used them for years.
August 12, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi there, we are so pleased to hear that you consistently have such a positive experience with us. We appreciate your loyalty and kind words about our welcoming manager and quick, reliable service.
Really helpful team with great customer…
Really helpful team with great customer service
Thank you
August 12, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi Kate, thank you for leaving a great review regarding our services!
The team at Bedford HiQ are excellent,
The team at Bedford HiQ are excellent,
I’d have no hesitation in recommending them to anyone. Great customer service
August 12, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Thank you for this great review and kind words of recommendation, Ollie.
The customer service is great
The customer service is great, the staff are very friendly and their communication throughout the day is really helpful.
August 11, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Thank you for taking the time to leave us this wonderful review Celeb. We are so pleased to hear that our team provided you with such a positive experience!
Reply from HiQ Tyres & Autocare
Hi there, thank you for leaving a great review!
Excellent customer service
Excellent customer service received from Paul this morning. Tyre check done and new tyre fitted all within the hour. Very helpful and would definitely recommend.
August 12, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi Becky, thank you for your kind review and recommendation.
Staffs are very polite and helpful
Staffs are very polite and helpful. Fix my tyre puncture repaired straight away. I Highly recommend them.
August 12, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi there, thank you for recommending our services and we're pleased to hear you found the team helpful!
Reply from HiQ Tyres & Autocare
Hi Tom, thank you for leaving a great review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.