HiQ Tyres & Autocare - Erdington (Birmingham) Reviews 

64
TrustScore 4.5 out of 5

4.5

196 Bromford Lane, Erdington, B24 8DL Birmingham, West Midlands, GB


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Rated 5 out of 5 stars

Kept me up to date with the progress of my service and when my vehicle was ready to collect. Much better than the main dealer customer services. Thank you!

Rated 5 out of 5 stars

A bright warm welcome and an ethusiasm to assist put me at ease straight away. Not knowing about car tyres and having had a troublesome slow puncture for some time (getting worse) had been reluctant t... See more

Company replied

Rated 5 out of 5 stars

Excellent Excellent Service by Chris at Erdington branch! Came in with worries about my vehicle and they confirmed what they could see and was the problem but advised they don't do this work at thei... See more

Company replied

Rated 5 out of 5 stars

I'd just like to thank Chris, Rob and the team for going the extra mile to sort out a recent problem I had with my vans abs system. Nothing was too much trouble for them and they did a sterling job in... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare - Erdington (Birmingham)

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

  • 196 Bromford Lane, Erdington, B24 8DL, Birmingham, West Midlands, United Kingdom

  • 0121 328 0278

4.5

Excellent

TrustScore 4.5 out of 5

64 reviews

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4.5

All reviews

(64)

2,564 reviews in the last 12 months

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Rated 1 out of 5 stars

🚫🚫🚫 Scam🚫 🚫🚫

🚫🚫🚫 Scam🚫 the guy was sitting on reciption was totally unprofessional, not customers friendly . The ammount i paid for my service i didn’t get it, beware of those scam , i will never ever go there.

November 24, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Hi there,
We’re sorry to hear that you were dissatisfied with your recent experience. After a detailed investigation with the Centre, we have received the following response:

The Centre claim that they have attempted to contact you directly to discuss your concerns, but you advised that you did not wish to continue the conversation or receive further communication. As a result, they were unable to gather more details to look into the issue fully or offer any support.

We remain committed to resolving customer concerns wherever possible, and we would still be happy to review this matter if you would like to share more information with us.

If you do wish to discuss this further at any point, please email us at customerservice@hiqtyresandautocare.co.uk
Kind regards,
HiQ Team

Rated 5 out of 5 stars

Very Helpful and nice team

Taken in for tracking and the staff noticed bolts was not tightened up from a previous garage, They tightened everything up and did my 4 wheel tracking, great communication

November 3, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Hi there, thank you for leaving a great review and it's great to hear our team were able to assist with your wheel tracking to get you back on the road!

Rated 5 out of 5 stars

We had 2 jobs done at HiQ Erdington

We had 2 jobs done at HiQ Erdington, the first was on Monday November 3rd my Wife having an MOT done which was supposed to be done on the Saturday and unknown to us they were closed, we arrived on the Monday morning and they did the MOT later that Morning very efficiently. The next job was on my car I found that my Fan Belt had shredded, I phoned them up Wednesday evening and they booked me in for the following Friday (07/11/25), I dropped my car in at 08:30 am on the Friday and the job was done by 09:30 am very good service, the staff were very helpful, thorough and Friendly and would highly recommend HiQ Erdington for the quick service and knowledge

November 7, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Thank you for taking the time to write a review Linda! We're happy to hear that the team provided efficient and helpful service for both the MOT and fan belt replacement. It's great to know our team's knowledge and quick service met your needs. Thank you for recommending us!

Rated 5 out of 5 stars

CUSTOMER SERVICE 10/10

Brilliant guy went for tracking and he went above and beyond to get me back on the road safely!

October 31, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Hi there, thank you for leaving a great review and it's great to hear we were able to get you back on the road!

Rated 5 out of 5 stars

Came running late there was no problems…

Came running late there was no problems it was straight into the bay and straight onto the allighment no faffing involved decent price for a job done properly, it wasnt rushed either knowing closing time is 8 minutes away

October 7, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Hi Leon, thank you for leaving us this excellent review. We were glad to be able to help!

Rated 5 out of 5 stars

Quick

Quick, friendly & efficient service. Highly recommend

September 11, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Hi Karen, thank you for the recommendation and review regarding our friendly and efficient service.

Rated 5 out of 5 stars

Great experience today at Hiq I was…

Great experience today at Hiq I was greeted this morning by one of the most happiest member of staff was delightful and made my day, for years I have used this company for my m.o.t and service and found all members of staff very polite,professional and hard working.

September 8, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Hi Mary, thank you for taking the time to write a review! We're happy to hear that you had such a positive experience with our team's customer service.

Rated 5 out of 5 stars

MOT and Repairs

I recently visited HiQ and was genuinely impressed by the level of service I received. From the moment I arrived, Almo the staff were friendly, professional, and clearly knowledgeable. They took the time to explain the issues with my vehicle in plain terms, offered honest advice without any pressure, and even gave me a few cost-saving tips.

The work was completed on time and to a high standard, and I appreciated the transparency throughout — no hidden fees or unnecessary upselling. The waiting area was clean and comfortable, and I was kept updated throughout the process.

It’s rare to find a garage that combines technical expertise with genuine customer care, but Almo and his team absolutely delivers. I’ll definitely be returning for future services and would recommend them to anyone looking for trustworthy automotive support.

July 9, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Hi Gary,

Thank you for following up on your enquiry. Please be advised that this is being investigated as a matter of priority above our customer service team.

Kind regards,
HiQ Team.

Rated 5 out of 5 stars

Absolutely brilliant helpful staff…

Absolutely brilliant helpful staff quick easy process . So helpful didn’t just show me but did all the work and mot professional in every way

February 3, 2025
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Thank you for leaving us such a brilliant review, Darren. Our team are always happy to help out.

Rated 5 out of 5 stars

Lee is a star!

Lee was great he really helped me with advice and was super professional. Thanks Lee!!

July 15, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Hi there! Thank you for leaving us such a fantastic review :)

Rated 5 out of 5 stars

Bought four tyres for my golf

Bought four tyres for my golf from Richard the manager excellent service and super price would fully recommend HIQ Erdington.

July 5, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Thank you for leaving us such a great review Brian :)

Rated 3 out of 5 stars

Only one tyre ordered

Tyre prices where good however ordered 2 tyres via website and booked a slot to have them fitted. On arrival only one tyre was available and I was only told this after the first tyre was fitted. They had to order another tyre for the next day which meant another journey to have this fitted, which was difficult as had to organise more time off work. On a positive note the staff where very nice.

June 4, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Hi Tony,
Thank you for taking the time to leave us a review. We value all feedback apologise for the inconvenience caused on this occasion. We will be delighted to help with anything your vehicle may need in the future.
Kind regards,
HiQ Team

Rated 5 out of 5 stars

Fast

Fast, reliable easy to use service

March 13, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Thank you for your review Mark!

Rated 5 out of 5 stars

Excellent service

Just popped in because I had a very slow puncture and the guys have sorted my tyre out very quickly and efficiently. I wish that everyone would offer a service like this so that you don't have to book up weeks in advance. Great service guys, thank you very much. I will be back for my new tyres.

February 27, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Simon, we really appreciate you taking the time to leave our team such an excellent review. We will be glad to help again next time!
Kind regards, HiQ Team

Rated 5 out of 5 stars

HiQ were extremely helpful

HiQ were extremely helpful when my car needed urgent attention. They were very warm and welcoming and went the extra mile to sort out the issue. I would highly recommend this business.

January 8, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Lucy, thank you for taking the time to leave us such a great review! We will always be glad to go the extra mile.

Rated 5 out of 5 stars

Brilliant service

I'd just like to thank Chris, Rob and the team for going the extra mile to sort out a recent problem I had with my vans abs system. Nothing was too much trouble for them and they did a sterling job in making sure they got to the root of the problem as well as keeping me informed. They sorted the mechanical issues no problem but then identified a wiring loom issue as well. It's a shame they don't do electrics too! At least that issue has been identified so I can get sorted elsewhere. Thoroughly recommend these guys (Erdington branch)

December 20, 2023
Unprompted review
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Thank you for taking the time to leave us such a brilliant review! Our team at HiQ Erdington will always be glad to help with anything your vehicle needs in the future.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Fantastic s

Couldn't of asked for a better service.
Tyre wasn't in stock so the manager sent someone to go pick one up, so I didn't have to wait ages. The price was very good.
Manager was so helpful and super friendly. Thanks so much

November 29, 2023
Unprompted review
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Thank you for taking the time to leave us such a great review Sarah! We really appreciate it and we will always be glad to help.

Rated 5 out of 5 stars

i popped in today with a issue with my…

i popped in today with a issue with my vehicle was greeted by Chris the manager who was very professional and got 1 of his technician to road test and inspect the noise, after diagnosis they identify the issue and told me they could repair the vehicle today and the cost of repair was a lot cheaper than i expected and agreed for it to be carried out, while i was waiting he made me coffee and offered me a donut. overall the staff was exceptional thank you guys

i have now found my new garage and will be using hiq in the future

November 20, 2023
Unprompted review
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Thank you for taking the time to leave us such a great review David. Customer service is extremely important to us and we value your business.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Went to HiQ Erdington today for new…

Went to HiQ Erdington today for new tyres MOT and service and cannot fault the service that I received from the manager Chris. He really was exceptional

November 17, 2023
Unprompted review
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Reply from HiQ Tyres & Autocare - Erdington (Birmingham)

Thank you for taking the time to leave us such a brilliant review Lisa! We really appreciate it.

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