HiQ Tyres & Autocare - Tunbridge Wells Reviews 

52
TrustScore 5 out of 5

4.8

Unit 6, Stag Road, TN2 3BQ Tunbridge Wells, Kent, GB


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Rated 5 out of 5 stars

Keith and the team at HiQ were able to complete all the work in good time on my EV, keeping me informed along the way, despite a busy day.

Company replied

Rated 5 out of 5 stars

Keith and Michael tried to understand my "jokes without instructions" re my faceous request to have my tyres inflated with Nitrous Oxide rather than standard air to increase the fun levels in my qu... See more

Company replied

Rated 4 out of 5 stars

Helpful service, good choice of mid range tyres, price was fair - have used the Tunbridge Wells branch on a number of occasions. Had an extended wait to get the tracking checked which was the down sid... See more

Company replied

Rated 5 out of 5 stars

Rang round and got a few quotes with local garages, HiQ was the cheapest for 2 mid range tyres, saved another £20 by booking online rather than over the phone, booked car in on a Thursday eve and tyr... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare - Tunbridge Wells

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

  • Unit 6, Stag Road, TN2 3BQ, Tunbridge Wells, Kent, United Kingdom

  • 01892 523 120

4.8

Excellent

TrustScore 5 out of 5

52 reviews

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4.8

All reviews

(52)

2,526 reviews in the last 12 months

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Rated 4 out of 5 stars

Helpful service

Helpful service, good choice of mid range tyres, price was fair - have used the Tunbridge Wells branch on a number of occasions. Had an extended wait to get the tracking checked which was the down side of this visit

May 8, 2023
HiQ Tyres & Autocare - Tunbridge Wells logo

Reply from HiQ Tyres & Autocare - Tunbridge Wells

Hi Richard,
Thank you for your kind review. Customer service is extremely important to us here at HiQ and we always aim to provide a 5* service so we appreciate your feedback.
Kind regards, HiQ Team

Rated 1 out of 5 stars

Overcharged by abrasive manager

I have just had a terrible experience. The manager charged me £200 more than quoted. I asked if the job had been more complicated than planned and he said there had been a small complication costing a little extra but that the basic fee was almost £200 higher than I had been advised. He was unpleasant and aggressive in his manner (unlike the very nice men working for him). I had two young children with me and felt bullied into paying in order to leave. I drove straight to Pembury Auto Centre (who had also quoted the same original amount to fix the car but who we sadly didn’t choose to do the job) who expressed disbelief at what I had been charged. The manager there said it was more than double the correct fee for the job (which his mechanic had also examined and quoted for). I then phoned the HIQ manager again and he was deeply unpleasant and unprofessional, calling me a liar and claiming he had agreed the high price with my husband, which he absolutely had not. Why on earth would we have selected HIQ if they were quoting £200 more that Pembury Auto Centre? Please avoid this garage at all costs. I advised the manager I will be reporting to trading standards and trying to retrieve my money through the small claims court. He was rude and sarcastic upon hearing this.

February 24, 2023
Unprompted review
HiQ Tyres & Autocare - Tunbridge Wells logo

Reply from HiQ Tyres & Autocare - Tunbridge Wells

Hi Laura,
Customer service is extremely important to us here at HiQ. Please email us with your full name, registration details, contact number and any additional details about your visit. Please email us at hiqcustomerservice@gmail.com, and we will be glad to investigate this matter further.
Kind regards, HiQ Team

Rated 1 out of 5 stars

AVOID THIS SUPPLIER - Tunbridge Wells

AVOID THIS SUPPLIER - Three Wheel Rims Badly Damaged on Fitting Tyres - No Responsibility or Any After Service - you have been Warned! AVOID THIS SUPPLIER - Received Standard Generic Responses.
Tunbridge Wells.

January 16, 2023
Unprompted review
HiQ Tyres & Autocare - Tunbridge Wells logo

Reply from HiQ Tyres & Autocare - Tunbridge Wells

Hi Geoff,

Customer service is extremely important to us here at HiQ. Please email us with your full name, registration details, contact number and any additional details about your visit. Please email us at hiqcustomerservice@gmail.com, and we will be glad to investigate this matter further.

Kind regards, HiQ Team

Rated 5 out of 5 stars

They were very helpful checking…

They were very helpful checking everything over, there were problems and they helped me with advice and where to go to next to remdy the problems they found.

Also good price for the tyres

December 8, 2022
HiQ Tyres & Autocare - Tunbridge Wells logo

Reply from HiQ Tyres & Autocare - Tunbridge Wells

Glad we were able to help! Thank you for the kind review!

Rated 5 out of 5 stars

Everything was straight forward

Everything was straight forward, ordered tyres online, booked a time slot, turned up and tyres were fitted.
Friendly, helpful staff.

November 30, 2022
HiQ Tyres & Autocare - Tunbridge Wells logo

Reply from HiQ Tyres & Autocare - Tunbridge Wells

Thank you for the great review!

Rated 5 out of 5 stars

Very good

Quick, efficient & good value.
Thank you

September 7, 2022
HiQ Tyres & Autocare - Tunbridge Wells logo

Reply from HiQ Tyres & Autocare - Tunbridge Wells

Thank you for the kind review Lyndon!

Rated 5 out of 5 stars

Top service

As usual, super efficient, friendly and helpful

September 1, 2022
HiQ Tyres & Autocare - Tunbridge Wells logo

Reply from HiQ Tyres & Autocare - Tunbridge Wells

Thank you Charlie for the fab review!

Rated 5 out of 5 stars

Always a pleasure doing business with…

Always a pleasure doing business with the Tunbridge Wells branch, Keith is always great to talk to and has a well run team of technicians and efficiently run garage.

August 2, 2022
HiQ Tyres & Autocare - Tunbridge Wells logo

Reply from HiQ Tyres & Autocare - Tunbridge Wells

Hi Nicholas, thank you for your lovely review!

Rated 5 out of 5 stars

Great service

Great service, nice and quick and no hassles at all. Booked online, finished nice and promptly and no hidden costs.

December 4, 2021
HiQ Tyres & Autocare - Tunbridge Wells logo

Reply from HiQ Tyres & Autocare - Tunbridge Wells

Thank you for taking the time to leave us a great review, we really appreciate it!

Rated 5 out of 5 stars

Excellent service

Excellent service, as usual :)

October 27, 2021
HiQ Tyres & Autocare - Tunbridge Wells logo

Reply from HiQ Tyres & Autocare - Tunbridge Wells

Thank you for taking the time to leave us a great review Sebi!

Rated 5 out of 5 stars

Quick change of 2 tyres

Quick change of 2 tyres. Friendly staff. Pleasant waiting area. Particularly liked that I could choose my tyres online and then book an appointment. Website was very easy to use and clear. Great service all round. Thank you.

October 10, 2021
HiQ Tyres & Autocare - Tunbridge Wells logo

Reply from HiQ Tyres & Autocare - Tunbridge Wells

Hi Kirsty,
Thank you for taking the time to leave us a great review! We really appreciate it.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Friendly

Friendly, efficient and knowledgeable. Would certainly recommend.

September 25, 2021
HiQ Tyres & Autocare - Tunbridge Wells logo

Reply from HiQ Tyres & Autocare - Tunbridge Wells

Hi Graeme,
Thank you for taking the time to leave us a great review!
Kind regards, HiQ Team

Rated 5 out of 5 stars
HiQ Tyres & Autocare - Tunbridge Wells logo

Reply from HiQ Tyres & Autocare - Tunbridge Wells

Hi,
Thank you for taking the time to leave us a great review! We really appreciate it.
HiQ Team

Rated 5 out of 5 stars

Very professional and courteous…

Very professional and courteous service, highly recommended,

August 17, 2021
HiQ Tyres & Autocare - Tunbridge Wells logo

Reply from HiQ Tyres & Autocare - Tunbridge Wells

Hi Matt,
Thank you for taking the time to leave us a review. We really appreciate it!
Kind regards,
HiQ Team

Rated 5 out of 5 stars

I only needed one tyre

I only needed one tyre, checked which one I needed, ordered online and got a time for it to be fitted. Received email confirmation the tyre was ready to be fitted.
When I arrived I was given a approximate time for finish and went for a walk. They phoned me to say it was ready, explained why the tyre was punctured and we settled up.
Excellent service and cheaper than others too. Thoroughly recommend!

March 21, 2021
HiQ Tyres & Autocare - Tunbridge Wells logo

Reply from HiQ Tyres & Autocare - Tunbridge Wells

Hi Mark,

Thank you so much for taking the time to leave us such a great review. This feedback is very much appreciated and is really helpful for future HiQ customers.

Thanks again,
HiQ Team

Rated 5 out of 5 stars

2 Tyres but a full inspection

Paid for 2 tyres and I told the receptionist where I thought they were needed. The mechanic then inspected all 4 wheels on my vehicle, moving the tyres around to achieve a better end result.

October 20, 2020

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