hirschs.co.za Reviews 77

morning good people i just wanna take these moment thank you for a good service i received from a lovely lady by the name off angellina she knows very well how to service costumers im thankful to be severd by her

Just wanted to say thank you to lerato for her amazing service, she was super helpful, friendly and made sure everything was sorted out quickly

My husband and I were assisted by an espresso ambassador , she was so friendly and informative…we highly recommend the store and we definitely going back there. 🥰🥰

Hi ya'll just wanna pass my thank you to the ambassador of Samsung in Springfield Lucy for assisting me with a washing machine she knows her products very well good communicate and marvelous service thank you Lucy

The sales guy named Frank was a great help and due to my excellent experience from him I will definitely be shopping here again.

I was indeed thrilled with the awesome shopping experience I had by Hirsch's ,

Big shout out to Frank for the assistance and making it that much
More pleasant

I definitely will be coming over again soon 👌

"Huge shoutout to Farah and Daniel at Hirsch in Springfield Park! 😊 They absolutely killed it with their service! Super friendly, attentive, and made our day. If you're ever in the area, hit them up! 👍 5 stars from us 🍴"

Hi went to buy a Smart TV from Hirschs in Fourways. Thy showed me the HiSence range that did not look bad on the display. I purchased a TV based on what I saw. What a disappointment as the picture is really bad, the colours looks washed out and you can’t compare it to my 10 year old Samsung. The only reason I wanted to change was because the Samsung Smart TV I have did not have the DSTV app and I want to get rid of my decoders. The HiSence TV I bought was a QLED, I was told is the latest tech and the picture quality was good. But the picture quality is very poor and appears yellow like a news paper that was lying in the Sun. The black appears grey in comparison to the Samsung’s quality. I went back to Hirsch and said I want to exchange the sub- standard HiSense for a Samsung as I will pay the difference in price. Now I am told HiSense must first come and look at the tv and they will call and make an appointment. I have been waiting all day for a call and they say it can take 10 days. I must now have this bad device in my house till they decide to come. Hirsch staff tell me there is a 40% handling fee for an exchange. They probably also want to delay the process then tell me 10 days has past and I can’t exchange. Further more if HiSense is of the opinion the product is fine I must now live with this sub standard TV i really don’t want. I am left with no re course. I don’t want this thing as in my opinion it junk and I don’t want it in my house. I have been buying most of my products from Hirsch over the years but this will not be the case going forward. I can’t trust them. The guarantee is another issue. The sales person told me there is a 5 year guarantee, then later I was told it’s only 2 years whereafter they only pay 30%. Then if you read the guarantee information you get with the TV it’s a totally different story. To qualify for extended warranty you have to register on the Hisense site, which is totally different to what I was told by the sales person. By scanning the QR code to register it takes to you site to register. To enter the purchase date there is drop down menu
only going to 2018 and you can’t enter the purchase date manually. Is this now a scam between Hirsch and Hisense not to honour the warranty. How can you trust this retailer and or supplier of goods. I totally lost my trust in Hirsch and will no longer purchase anything from Hirsch and I will make sure people get to hear about my experience.

Very Disappointed on 11/12/2025 I purchased a Defy Gas / Electric Oven from Hircshs Online. I chose the option for Pick Up as it stated 1 to 2 working days and I have a bakkie. Soon as payment was made the status of my order changes to Awaiting Stock and will come in 7 to 14 working days. This is totally unacceptable as I am now without an oven for Christmas but payment has been made. This is false advertising just to make a SALE. My cell number is 073 6391454.

Thank you Arifa for the excellent service and advice you have given us on the purchase of our bed.

The professionalism, product knowledge of their brands. More especially BEKKO staff came there today to buy a front loader washing machine, was a bit hasitant BT their stuff assured me with the QUALITY, GUARANTEE AND SERVICE of BEKKO and most importantly Mr Sanele big ups to him and his team.

I had a great experience I was assisted by Onica Whirlpool ambassador, she was so kind an patient with me

Hi,
Ntombi khubeka black Friday deals is simply the best. Went to the store and there was no crowd you simply shop with your trolley at piece, cash desk served me with warm welcome hand's and wonderful staff as always. I bought a load ful of essential thing's. Management was the best
Thank you for the great service as always

I was disappointed with the level of customer service provided by the head office. My experience was handled in an unprofessional manner, and I would advise others to exercise caution before engaging with this company.

Queries will not be resolved

Hi, Mr Mabaso from Lonehill . I went to waterfall corner Hirsch's on the 22nd November 2025 for black Friday to compare the two prices deal's that they had , I bought LG television and couple of thing's else well . What a lovely branch had issues with previous purchase unit and was given advice by one of the team member. Thank you kindly and I hope each client receive a well welcome like I did

Hi; I went to waterfall Hirsch's on Sunday the 16th was welcomed with coffee. The sale's people welcomed me with warm hand's , I was given a leaflet by snomaster guy on the road and other people also. Went to the branch itself and purchased few items that I had in mind , great discounted offer Price's then any other stores. Television with an additional of sound bar is a bargain after all . What a great service that they offered. Thanks you Hirsch's waterfall

I was helped by Arifa Maharaj, it was such a pleasant experience...

I went to your Ballito store a week ago and was assisted by a sales lady named Terena.
unfortunately, I was not pleased with her assistance as she focused more on her phone. I went in to purchase a washing machine, but walked out without, due to a lack of professionalism

Recently moved house and removed the trays in my Hirsch deep freeze and could not put them back in sequence so visited the Hillcrest store to ask if they could please help and the next day two salesmen showed up at my house to assist and in no time had solved the problem. Thank you to Donavon and Nicholas for taking the time and effort to help me. Great and friendly service!!