Hitched  Reviews 

931
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, most reviewers were somewhat happy with their experience overall. Many customers, especially wedding suppliers, find the platform effective for business generation, appreciating the consistent flow of enquiries and bookings it provides. The staff and support teams are frequently praised for being professional, knowledgeable, and helpful. For wedding planning, the website's tools like RSVP management and seating charts are highly valued for simplifying organization. However, some people found the website not user-friendly, especially on mobile, and noted difficulties with managing content or account settings. A few reviewers also experienced poor customer service, describing it as unresponsive, generic, or hard to communicate with. Additionally, a portion of suppliers reported dissatisfaction with lead quality, citing fake leads, zero bookings, and no return on their investment.

What people talk about most

Website

Customers had ambiguous experiences with the website, with many finding it to be a great tool for wedding... See more

Service

Consumers find service to be ambiguous, with many wedding suppliers expressing extreme disappointment and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, quick responses,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction.... See more

User experience

People report ambiguous experiences with user experience, with some finding the site intuitive, beautifully... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The whole app/website is amazing! it allows you to do all the digital planning you could need for free, when it would cost you to do the same elsewhere. only negative is that you cannot send your digi... See more

Company replied

Rated 4 out of 5 stars

I'm a wedding photographer, I've been with Hitched for 4/5 years now and every year it has paid for itself easily and helped get my business off the ground! Despite what others seem to be saying, I... See more

Company replied

Rated 5 out of 5 stars

Hitched are very handy and have generated me some good business over the past few years. It's very much the case, the more you put into your listing and working with your account manager, the... See more

Company replied

Rated 5 out of 5 stars

All features were self explanatory and easy to use. We had great fun designing our own wedding website, invitations etc, all free of charge. Keeping track of who had visited our website, RSVPS, tabl... See more

Company replied


Company details


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3.1

Average

TrustScore 3 out of 5

931 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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3.1

All reviews

(931)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a great day we had working with Zoe Burke and the team

What a great day we had working with Zoe Burke on a photoshoot for Hitched. The day was fun, well organised even in light of heavy traffic the team managed to pull the day together successfully. Working with the team and other incredible companies was fantastic and hopefully we can work together again soon.

September 23, 2024
Unprompted review
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Reply from Hitched

Hey Erin! We’re so grateful for your kind words and your collaboration on our styled shoot. Your feedback means a lot to us! 💜

Rated 5 out of 5 stars

Great for Photography and Videography Advertising

I've been using Hitched for several years to advertise my wedding photography and videography services, and I've found it extremely effective in attracting new clients. Their SEO is among the best in the industry, generating substantial traffic. The platform comes with an iPhone app, which is incredibly useful for quickly replying to potential clients. The customer service is excellent - always friendly and helpful.
While I haven't personally used it to plan a wedding, from a bride and groom's perspective, it appears to be a brilliant tool for wedding planning. Having all the suppliers in one place streamlines the entire process.

September 27, 2024
Unprompted review
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Reply from Hitched

Hey Tom, thank you so much for taking the time to share your feedback 💜 We are so lucky to have such incredible vendors on our platform (like you!), we couldn't do it without you!

Rated 5 out of 5 stars

Styled Shoot

I worked with Zoe & the team on a recent styled shoot. Zoe's communication was great, and I very very welcome by the team. The day was a great success, and I hope to work with them again in the future

September 23, 2024
Unprompted review
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Reply from Hitched

Hey Jess, thanks for your lovely words and for collaborating with us on our styled shoot. Your feedback means the world to us! We’re excited for what’s next and can’t wait to join forces again! 💜

Rated 5 out of 5 stars

I had the pleasure of collaborating…

I had the pleasure of collaborating with Hitched on a recent styled shoot, and it was a fantastic experience from start to finish. The team's vision, creativity, and professionalism were evident in every detail. Communication was clear, and the entire process was seamless. It was truly a collaborative effort, and I felt valued as a vendor throughout.

The shoot itself was beautifully organized, and the results were stunning. Thanks for having me onboard and I look forward to future collaborations.

September 23, 2024
Unprompted review
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Reply from Hitched

Hey Olusola, thank you so much for your kind words and for being a part of our styled shoot. Your feedback is invaluable to us! We’re excited for what’s ahead and hope to team up again soon! 💜

Rated 5 out of 5 stars

Great choices and articles

I used Hitched to plan my wedding and found it so helpful. There are so many amazing suppliers adn venues, and the articles are great

September 24, 2024
Unprompted review
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Reply from Hitched

Thanks for your feedback and for giving us 5 stars, Jennifer! 💜

Rated 5 out of 5 stars

Trendy Styled Shoot

I was the lucky celebrant asked to join a styled shoot with Hitched yesterday. It was ace! Botleys Manor offered a gorgeous backdrop for the incredible wedding setting - that had all the COOL POINTS. Full of colour and oozing style. It was amazing to be involved, fabulous to hang out with all the creative, fun and brilliant people that make these weddings happen and I even got to eat the cake....oh my goodness that cake.

A million thank you's to Zoe and her team. You looked after us all so well - even picking me up off the floor when my heel gave way (true story.) Can we do it again next week?

So excited for everyone to see what you all created!

September 23, 2024
Unprompted review
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Reply from Hitched

Hey Vicky! We’re so grateful for your kind words and your collaboration on our styled shoot. Your feedback means a lot to us! We can’t wait for the future and hope to collaborate again soon! 💜

Rated 1 out of 5 stars

Wedshoots impossible for guests to use

Some friends used hitched for their wedding, it seems to come with wedshoots, which as a wedding guest is just abysmal.
My friends provided a link, the url clearly says .co.uk?albumid= and their wedding album id, but it just takes me to a page in spanish telling me to download the app.
Even when I change language to English it just tells me to download the app. There is no way to get to my friends album from the front page. No box or search to add the album id to.
Completely useless.

September 24, 2024
Unprompted review
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Reply from Hitched

Hey, we have requested some additional information from you to better understand your case and how we can support you. Team Hitched 💜

Rated 5 out of 5 stars

Great for new wedding professionals!

I signed up with Hitched in January after deciding to go full time with my photography business & I've not looked back since!

I've had 3 confirmed bookings and i've also used the platform to gather more couple reviews. I found the client success managers to be incredibly helpful in teaching me how to service my enquiries and maximise my success, but I've also learned a lot with the professional tools and content they offer as well.
Overall Hitched has really helped to take my part-time hobby to a full time business which pays me a wage, would highly recommend for anyone starting out to give them a try!

September 24, 2024
Unprompted review
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Reply from Hitched

Hey Clare! Thank you for the 5 stars and for sharing your experience! We’re over the moon that you recommend our platform, and we truly appreciate your support! 💜

Rated 5 out of 5 stars

I joined Hitched UK for a styled shoot and well... wow.

I joined Hitched UK for a styled shoot and well... wow.

Not only us vendors all hit the mark with the breif that Zoe collated for us, but the whole day was fun for us too! From the running of the day to the food provided, nothing was too much from Zoe and the team. I love that we also got the opportunity to get some fantastic content for businesses and start some beautiful friendships.

Above all, the day was about creating content for trends that are emerging within the industry. I believe we captured the essence of those perfectly.

I cannot wait for it to be published as we all put our hearts into our work and to be able to see the outcome, for it to inspire others, that's truly a blessing.

If I were invited back for a collaboration shoot I would send my RSVP back with a YES!

September 23, 2024
Unprompted review
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Reply from Hitched

Hey Becky! Thank you for your kind words and collaboration for our styled shoot, we truly appreciate your feedback! Until next time 💜

Rated 5 out of 5 stars

Hitched gave me confidence...and bookings!

Listing with Hitched a year ago was the best decision I could have made. I just renewed for my second year and can't thank the team enough for the support they've given me.

A couple of years ago, I was doing photography as a hobby, and since signing up to advertise with Hitched, photographing weddings has now become my full time job.

The customer care team and account managers gave me so much advice on how to make the most of my listing, I am now almost fully booked for next year. Would recommend them to anyone, but particularly if you're just starting out like me and want some support for your business.

September 24, 2024
Unprompted review
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Reply from Hitched

Hey Rue, we are over the moon to hear this! Thank you for sharing your experience and recommending us 💜

Rated 1 out of 5 stars

I have been paying subscription to the…

I have been paying subscription to the hitched.co.uk last 3 years.
It just gets worse and worse.
I was getting some enquiries and a few bookings without paying any premium, but it just became 0 this year.
I would say waste of money and time.

September 23, 2024
Unprompted review
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Reply from Hitched

Hey Ali, we have requested some additional information from you to better understand your case. Team Hitched 💜

Rated 5 out of 5 stars

As a Celebrant, Hitched is a perfect match!

I've been working as a Celebrant for many years and Hitched has provided me with an excellent platform to reach potential clients and is value for money.
The on-line tools it provides for suppliers are easy to use and my account manager, has provided me with excellent regular advise and support on how to optimise my listing and show the services I provide, as a Celebrant, to their best advantage.
The geographical divides and subsequent costs for UK area listings are a wee bit challenging for marketing choices but Hitched do provide stats for individual areas for suppliers to make informed choices on where to spend their budget.
The annual wedding industry report is useful as an overview to our industry and has tracked the Celebrant sectors continued growth which Hitched also reflects and supports through editorial. As a Celebrant I want to provide bespoke and beautiful ceremonies for couples and Hitched certainly provides me with lots of fabulous leads to convert. Thank you, Team Hitched.

September 5, 2024
Unprompted review
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Reply from Hitched

Hey! Thank you so much for taking the time to share your feedback 💜 We are so lucky to have such incredible vendors on Hitched (like you!), we couldn't do it without your support!

Rated 5 out of 5 stars

The Park Hall Hotel & Spa Wolverhampton

The Park Hall Hotel team - particularly Vineet the manager surpassed expectations for my wedding and organisation. Willing to discuss minutiae of events - i felt like i could completely trust his standards and had excellent suggestions once we discussed our vision for the day. He was the single person who constantly reassured me that going with park hall was the right thing to do. If difficulties arose he would be the person to make them easier. On the day also constantly making the rounds as if it was a wedding of his own relative and checking in with the bride and the groom- ensuring everyone is fed, brought me the menu printout the morning of, checked and double checked arrangements. I cannot fault it, particularly a huge thankyou to Vineet a true credit to his company. Food was also a particular highlight. Simply thought of everything - very pleased and highly recommend.

July 27, 2024
Unprompted review
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Reply from Hitched

Hey Sumbel! Thank you for sharing your review with us, what an incredible experience. Please make sure to share this with the team at The Park Hall Hotel if you haven't already 💜

Rated 5 out of 5 stars

Great Service (Year on Year)

Ryan Harrison (Account Mgr) has been an asset to our business. Our acc mgr for the past 2/3 yrs, he is extremely pro-active, supportive and very helpful. He always looks for ways to save us money and is always following up plans & schedules with us, as we continue building our growing business.

We truly appreciate the sustained professionalism and will offer him a job if ever he decides to change career paths (winks)!

Highly recommend! Definitely 5*

August 27, 2024
Unprompted review
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Reply from Hitched

Hey! Thank you so much for your feedback. We are over the moon to hear this and truly appreciate your support and being a part of our platform 💜

Rated 1 out of 5 stars

Impossible to speak to someone!

Having a really difficult time trying to speak with someone regarding the removal of a review! No response to emails and this is now withholding a resolution with the wedding venue. I do not understand why your platform does not have the option for users to amend or delete reviews! Please ensure someone contacts me ASAP!

August 23, 2024
Unprompted review
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Reply from Hitched

Hi Georgina, sorry to hear that you have had trouble getting hold of us! If you haven't already please contact support@hitched.co.uk, we have also requested some information from you to help you further 💜

Rated 5 out of 5 stars

Highly recommended

Planning your wedding will be stress-free with their comprehensive service, covering everything from initial ideas to post-wedding details.

November 4, 2023
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Reply from Hitched

Hey Roland! Thank you for giving us 5 stars and sharing your feedback with us 💜

Rated 5 out of 5 stars

Amazing for suppliers. Would 100% recommend

I've had a listing with Hitched for about 6 months now and I cannot recommend enough. Super easy for the couples to get in touch and a great platform for a supplier. Lots of people write reviews to shout about the bad but I think they deserve a review to spread the good. Super helpful if I need any help and I've had lots of bookings. Thank you

August 22, 2024
Unprompted review
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Reply from Hitched

Your support means the world to us! Thank you for sharing your review 💜

Rated 1 out of 5 stars

Removes negative reviews and found many…

Removes negative reviews and found many other cases like myself where they've deleted reviews. I had a photographer be very unprofessional and cancel 2 weeks before my wedding after I questioned why she'd increased the price for an add on service, that she suggested to add on later. I left a review because I wouldn't want other brides let down last minute, plus I didn't feel it was professional to try and increase the price of the add-on a service when we'd already discussed it. Plus I'd paid a deposit on the agreed prices. Despite this, they kept removing my review despite having proof I paid a deposit. emails etc.

So please don't trust any reviews on there, likely any negative ones have been deleted.

October 20, 2023
Unprompted review
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Reply from Hitched

Hey Danni, we are sorry to hear this! Please contact support@hitched.co.uk where a member of our friendly team will help you 💜

Rated 5 out of 5 stars

Wedding at Grafton Manor

We recently had the most wonderful, memorable wedding at Grafton Manor. The venue was perfect, the staff were amazing and we had a truly magnificent day. Special, happy memories were made by our whole wedding party. Thank you Grafton team x
Neil and Sam

August 10, 2024
Unprompted review
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Reply from Hitched

Hey Samantha! We are so happy to hear this! It sounds like a magical day. Please make sure to share your wonderful review with the team at Grafton Manor on their Hitched storefront if you haven't already 💜

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