Hitched  Reviews 

Why is this company still allowed to operate? The positive reviews seem fake and mainly photographers ??
The response to bad reviews is a template thank you to the suppliers who have shared their experiences on here.
Having been in the wedding business for 30 years I'm shocked and angry with how this company operates.
I'm going to contact trading standards about this company as it masquerading as a legitimate company . Hitched your days are numbered.

Absolutley shocking as a supplier.

Sent several tickets and contact forms about my account and recieved absolutely no response, even the last one asking to delete my account as there is no way of doing it yourself...

Suppliers, go elsewhere, there's loads of other websites out there that actually have a customer service...

I use hitched, and am currently paying them. They are fully aware they lie about traffic, seems they are active and complicit in the bots, and wont do anything to stop them. Do not use hitched, stay clear of them. Maybe make a profile, but dont give them a penny. They are not friendly to the user or the customer.

It really is this simple, add a captcha for any and all people who wish to use the site. That stops bots, it has stopped them for YEARS. It takes two clicks as an admin to add btw, I have my own site and have it on myself. Will they do it? NO! Because the bots are allowing them to inflate how many people use the site, how much interest some businesses get and so on. The bots trick not-so-bright companies into thinking there is real use, and some of the bots seem specifically designed to reply, I would love to say hitched dont have a hand in this, but evidence is suggesting otherwise (too many coincidences).

Hitched are completely complicit and fully aware.

Even if you pay, they do not favour you! Their system allows the potential customer to blind fire and shotgun several other vendors, vendors who dont pay and some who do, it is random and done as a complete shotgun, it just offers more and more at the click of a button with the most basic flavour text I have ever seen. Basically just blind fires 10 on average people. Now the person who used the site starts receiving phonecalls unprompted by half of them at least, messages on top, a half tonne of questions from each person, likely the same questions, just overwhelming them in one go. No control for them, just a barrage. And now they are drained and uninterested, does it show them who they messaged first? no.

Yes I told Hitched that they are the only site offering this lack of control and info, they dont care.

How many hires have I got? So far, about 20, not on hitched though. I have landed 20 hires on another site in the exact same time, a site I dont pay. On hitched? 0. Literally 0. I have landed so many gigs completely elsewhere, as those sites are far better managed and far more customer friendly. This one is just... bad. There is no other way to put it.

Difference is, from tricking people into money, they have the money to keep their name up there and keep doing it. Just a cycle of bad. They will try make every claim in the book as to why it may not work out for YOU, but the consistant landing of gigs elsewhere is proving otherwise on a daily basis.

We had the best time working with Zoe and the team on this photoshoot. The atmosphere was great & it was so fun to be a part of. We're obsessed with the final product & loved being part of the Hitched team for the day!

I’m a Photographer that joined Hitched a year ago and they have been nothing but amazing.

I have gained 3/4 of my work through the platform from all the lovely couples who use it for their own individual wedding planning.

The staff who look after me are extremely professional and lovely in guiding me through the process, enabling me to gain new bookings with my wonderful couples.

It’s a scam. I’ve repeatedly tried to leave honest feedback about a supplier, Social Sisters, but my reviews keep getting removed without explanation. When I reached out to ask why, I received no response. It seems clear that Hitched priorities paid listings from suppliers over genuine experiences from real brides. I strongly advise other brides to avoid using Hitched if they want honest reviews and the best chance at finding trustworthy suppliers.
Additional edit after Hitched response: I held my wedding at the Landmark Hotel in London in March 2025 and used the supplier in question. If Hitched had any concerns about the authenticity of my review, they could have easily contacted me for verification. Their response only highlights the fact that they selectively allow certain feedback for suppliers

My experience with the Hitched team (particularly Zoe and Lucy!) whilst working alongside them on a styled shoot was great. The communication, creativity and trust in my work to bring their vision to life was exceptional. Organisation of the shoot was brilliant and the information provided upfront was spot on. Thanks for a fun shoot guys!

If could give it 0 stars I would..
Please dont waste your money using Hitched!
Lots of waste of time enquiries which just come from a click of a button (questioning whether they are actually real people or bots!)
When ive complained about this and the service they spouted out how any clicks to my website there have been and to my socials and that these would have generated leads, basically saying that any bookings made from my website could be down to being listed on Hitched!
Now im being threatened with debt collectors due to refusing to pay a few months because of the awful service! Lovely company!

They sent messages to suppliers as if they were from me, saying I was interested in venues and services I had no interest in. I was getting nonstop emails from the said suppliers (not their fault). I turned off all email notifications, but they continued to email me against my wishes.
Deleted after a day, absolutely horrible app.

I was aggressively cold-called by Hitched and pressured into signing a 12-month contract shortly after launching my business. They made bold claims about the number of leads and exposure I’d get — but I didn’t receive a single booking from their platform.

When I couldn’t afford the payments due to lack of results and being a new business, my account was automatically cancelled. I assumed that was the end of it, but months later I started getting chased by debt collectors for the remaining payments — even after cancellation.

It’s incredibly disappointing how quickly they drop support and switch to aggressive collection tactics. No flexibility, no empathy, just pressure — first to sign up, and later to pay up.

I wouldn’t recommend Hitched to any small or new business. The service didn’t deliver, the contract was inflexible, and the experience has been unnecessarily stressful.

I advertise my business on Hitched. They have been helpful and supportive and I have been pleasantly surprised at the number of enquiries my Wedding Illustration business receives on a regular basis via them.

Hitched make their money promising wedding suppliers (who are always worried about how they’re going to pay their next months bills) the world and delivering nothing.

The “leads” are generic and honestly could come from anywhere, 99% of what you spend your previous time responding to will never even get seen much less responded to.

It’s a really disgusting way to treat wedding suppliers. What I’ve learnt having payed over £100 a month for nothing is that there is no magic fix so if you’re reading this, you’re better off sinking your money into an ad that’s going to get seen by more people and the right people. If the leads on hitched are real then these are certainly not the type of people you want to work with. The inability to take the time to find a supplier that you actually like but send a generic message to find the cheapest person is a huge red flag.

Hope this saves someone the heartache of watching your hard earned money leave your account for absolutely nothing.

SCAM ALERT
This company is a joke, avoid them completely unless youve lost your mind. They promise the earth and deliver nothing. The amount of negative reviews tell you everything you need to know so take note. I personally would have put zero if I could....
Message for Hitched: Stop saying your team will look into everything blah blah blah we both know thats a lie and all youre interested in is money for YOU...
Bots, fake leads, lots of BS from your sales team of con artists. I cant believe you are STILL getting away with this scam...

Dear Hitched As a pro MUA you are taking money without providing a legitimate service.
Legal action pending June 2025

Absolute rubbish! I was getting emails from customers and never any replies back which I found strange that atleast one person should have responded. The client follow up was useless Becky was very unsupportive. When I asked if I could cancel my contract or for the payment to be lower they refused and then sent an email that if I don’t pay it will be handed to debt collectors! Just stick to social media old school leaflets you will be fine! Do not sign up to these websites they just use you for money and don’t help at all!

Scam tactics — stay well away!

Hitched is nothing but a money trap for small businesses. After nearly 2 years with them, I can confidently say: this platform is a complete scam.

The fees are some of the highest in the market, but you get nothing back. Leads are either bots, spam or completely cold. You’re paying thousands for useless contacts that never turn into bookings. Even worse, they hand out pointless “Best Supplier” awards to make you feel like you’re getting value — we received one while having ZERO bookings for that year.

The sales pitch is full of big promises, but once you’ve signed, you’re locked into a contract with no way out while your inbox fills up with junk leads. Their system is built to pull in desperate businesses, tie them into long contracts, and deliver next to nothing in return.

Save your money. Invest in proper SEO or Google Ads — at least you’ll have real control and real traffic.

We operate in catering and mobile bars, and have heard many others in similar positions.

Do not sign with Hitched. It’s a con.

Feels like a scam – avoid at all costs!

After nearly 2 years on Hitched, I can honestly say: do not sign up. The platform massively overpromises and delivers very little, if anything.

The fees are extremely high, but the leads are mostly cold, unresponsive or completely fake. You end up paying for bot traffic and worthless inquiries that never convert. We even received one of their “Best Supplier” awards during a year where we had zero bookings from Hitched — which speaks for itself.

They lock you into long-term contracts knowing full well that most businesses would not stay after seeing the actual performance. The system feels like a trap for small businesses hoping for exposure but receiving nothing in return.

There are far better ways to invest your money — SEO and Google Ads will give you real, measurable results without being locked into a pointless yearly contract.

This is our personal experience as a catering and mobile bar business, but we’ve heard many similar stories across the wedding industry.

Avoid. Total waste of time, money and energy.

One of the worst companies ive ever used for my wedding business.

Almost £1800 spent last year and we didn't not only get a single booking, but nor a single reply to anything.

And then when it came to reneweing they had the cheek to say "my profile wasn't properly setup and that's why"

Despite me raising concerns from the day i signed up

Hitched - to make a point of something aswell- do not respond to this requesting more information, infact id rather you actually tell me what you are doing to improve the website.

UPDATE TO REPLY TO HITCHED

Your team do not care about helping suppliers on the platform, they only care about getting you on them. When ive expressed how upset i am about how much i've spent on hitched and how much its cost me and asked if they can allow me to leave. They said "No your in a legal contract" - yet they have allowed MANY other people to leave mid contract when it wasn't working

After nearly 2 years with Hitched, can confirm it's really not worth it at all even if you have a complete profile, contact customers properly and follow up.

The overall charges are amongst the highest with the lowest reward if any, there may be hidden backlink benefits but going from our click trackers, not via Hitched.

Will be ending the contract and definetly not renewing, there's a reason contracts lock you in for a year.

They give out silly rewards for best suppliers for which we received although we had zero bookings on the year it was received.

We believe this company to be legitimate but definetly not worth it compared to many other options of promotional. Spend it on SEO targeting or GoogleAds for fractions of the costs without being stuck in a year contract.

On a higher note, for most part the staff have been quite friendly, not so keen on our male accounts manager, comes across very condescending and pushy especially if your not prepared to commit to more PR coverage, it's very much never there fault in his representation if your adverts failing to only bring in bots or false requests. This has been noticed mostly in year 2 with many being spam.

Please note this is personal experience amongst our company and others associated with us, it does not apply to all sectors. Just mobile bar hire, entertainment and venues.

Absolute waste of time full of fake leads that when you leave your contact information the so called bride or groom never get in touch I definitely wouldn’t recommend or spend any money with them