Hitched  Reviews 

I made an advert on hitched for my photography services, all seemed well. I had several missed calles from a mobile number which came up as suspected spam. I accidentally answered this number today as I was waiting for a call back from my doctor and thought it was him. Unfortunately, it was an angry man saying he is from hitched. I told him I'm sorry but I'm waiting for a call from my Dr and can not speak right now, I also mentioned I had not requested a call. He was very annoyed by this and eventually said he will just remove my listing as I obviously don't want any bookings! A bullet well dodged I think.

It seems like a lot of us are in the same boat on here. I have been a member of Hitched for the past year. Thankfully I was paying £40 a month and not hundreds like some.

I told them recently that I have chosen to not renew my listing. I also work in film and tv but will still be doing weddings so just wanted to keep the free lite version. My reasons for cancelling are:

Honestly I just found it very expensive for little return. I seemed to get a lot of basic enquiries (clients just clicking for more information) and tried various ways of replying to them to obtain more info but hardly got any replies. I feel that the enquiries are not all genuine. I was receiving multiple basic enquiries from the same names and email addresses at separate times of the year and they didn’t reply either time. This happened a lot and made me feel that they were ‘bots’ or fake enquiries. From reading the reviews on here it seems we are all thinking the same thing! I’m furious with Hitched for wasting my precious time answering enquiries with care and diligence for them just to be ignored by what seems like false clients.
I was told by someone at Hitched via email - “We find the more information they are asked, the less likely they are to send an enquiry.”

So if someone messages asking me for info about my packages but gives no wedding details at all, I am wrong to ask how many people will require my services and where? I’m not quite sure how I could reduce my information from that. Do they understand how this business works at all?!!!

On asking to reduce my listing, I was contacted three separate times from different members of the team trying to sell me additional listings to get me to stay. I was then contacted for feedback for why I have chosen not to renew and after telling them all the reasons in this trustpilot review they had the cheek to offer me another discounted package. It just feels very ‘salesy’ and like the team don’t communicate AT ALL.

My profile was also set to Wallingford and nobody seemed able to change it for about 6 months, no matter how many times I asked.. Wallingford is an hour from me so I felt this could have affected my bookings for the year as a lot of people book local.

Overall I have felt frustrated and like I was throwing my money down the drain.. thankfully I booked a couple of weddings in the year which means I got a small return for my money and time but I wouldn’t recommend this service at all and the staff communications are frankly just irritating.

I have gained so much business and definitely more opportunities.
When the messages come through they are generic and sometimes misleading. On the whole I am very happy. I like the prompting and trend information. The quarterly calls and advice.

I have been advertising my wedding photography business with Hitched for the past few years. The service is outstanding and you are allocated an account manager who regularly checks in to ensure you are optimising your account and advertising. The quality of leads is high and conversion rates are higher than average. The advertising is incredibly good value for money and ultimately, it works!

From the other side, wedding couples who book with me rate Hitched very well in terms of giving them lots of choice and information in wedding planning.

I'd highly recommend Hitched for anyone looking to elevate and grow their business within the wedding industry.

Shelley Costello Photography

SCAMMERS!!!!!! As a supplier, they do not bring any work. Happy to take your money and threaten you but you get nothing from this. AVOID!!!!!!

I have been using Hitched for nearly 2 years now. We have renewed every year so far because for our business it has been a good stream of clients. The correspondence and support from our account manager (Ryan) has been great and supper helpful. I would keep using Hitched for the future and am happy to be part of the Hitched Wedding Suppliers.

I am a supplier- once you've signed up and paid them a fortune the customer service people drop off a cliff and never speak to you again. It's impossible to get hold of anyone, even after complaining several times through the form that I assume goes to head office.

Impressions dropped off a cliff and no one to support me on why, honestly, the biggest waste of money in my business and the worst thing is that I feel really stupid for falling for the sales lies. I won't be renewing and suggest you don't sign up and spend the money on seo or direct marketing.

Total waste of time and money. In 3 months only 1 real 'lead', which did not give rise to a booking. The majority of the 102 'leads' are fake: fake names; fake contact details; fake enquiry. The Hitched system of auto-generating messages to suppliers just gets you bombarded with rubbish. They're also possibly generated by bots. It's not even worth the time to try and sift through the rubbish to find 1 genuine enquiry. Invest your time and money almost anywhere else for better returns! The same amount of money spent on Google Ads or Facebook would have been miles better!

Hitched has been a huge game changer in advertising myself as a freelancer in my local counties. I have worked with them for the past three years and I always recommend them to other artists & vendors I work with. Thanks to this website, I managed to connect with over 30 local brides in my local area in my first year. My account manager in particular -Ryan has been so supportive and helpful, providing additional tips and information I request in our quarterly catch up calls, it’s made a huge difference in my conversion rates.
To clarify - you must set up your own profile, contact your leads and chase them if necessary. You still need to do the work yourself and if clients do not respond - maybe try changing how you respond to them. The site also has tonnes of marketing information you can read to help you, or arrange a call with your advisor. The staff are not pushy in any way, they just provide the information as it is and will support as much as they can. The majority of my clients who found me through Hitched have found their other vendors through this platform so if you’re a business or freelancer like myself - it’s the place to be! If you’re considering going premium, don’t hesitate. It’s worth every penny.

Terrible. Massive regret signing up. DO NOT WASTE YOUR MONEY! Great sales team to get you in and part with your money then you get send tons of pointless worthless leads and go nowhere.

I've been really happy with my first year on Hitched, had loads of enquiries (and more importantly, bookings).
Account mangers are really helpful and book regular calls to check how everything is going

Great source of bookings for our party band!

We've been using Hitched for over 2 years and approx 15% of the couples who find us via the listing, go on to book us. Being a small business and entrepreneur, having a steady stream of quality leads coming in, is vital for us.

I can attribute that mainly due to Joanna and team, touching base every quarter and sharing tips to optimise the listing. There's things, that sometimes a fresh pair of eyes can highlight to you, that you might have missed!

Made the mistake of signing up, I keep getting enquiries for over 100 miles away. I sincerely hope I'm not paying for these ridiculously far locations.
I'm paying £98.80 a month, when i contact hitcjed, all they do is pitch more sales, the service is crap!

It's not good for starting businesses.
It's not only that I don't get many bookings but many leads I responded to are not even read by the "clients" sending them. This makes me believe what I heard about it. Regardless of what I believe - it's waste of my time and I feel I play some game in "how quick will you respond?" .

Additionally, last year most of my traffic came from my social media adverts. Or "coincidentally" increased while I sent MANY adverts on FB groups. When I didn't, I barely had any views.

There is no benefit for businesses that just start their journey and have no reviews. The sales person spends a lot of time convincing you to sign up for a yearly contract (and how great leverage they are to some new small businesses, making it personal for you), they discourage from shorter contracts and overpromise you some support, only then to leave you alone and tell you that "it's not their job to chase you. Well. You are still part of a "big thing" and you can see how great others do, and what the big numbers are.. there are some basic tips for everyone... But that's it really. The salesman also promises that your profile will be on the first pages, but doesn't tell you that he tells the same to everyone else after you, so you gradually drop to 2nd , 3rd page etc. and being even less attractive to the Customers.

Also, while discussing the package, they're using confusing language, only to discover that the name of your area is the name of the county, but you're not being advertised in the county, just in your city really. What's funnier, the county is visible higher than your area so naturally people select the county where barely anyone is a "pro". (I promised myself I won't waste my time but check out West Midlands and think from a suppliers perspective - in the end they are your Customers, they don't get anything for free and they pay your salaries).

It's been more than half of my contract, and I barely managed to earn for it (quite hard...) + tax .

It may be somehow convenient, there are some benefits, it would have potential, but "it's not my job" to give them free advice how to run a business and make it more welcoming to new businesses. In the end, they're a part of a worldwide industry.

What any big business can be sure of: without fresh blood, new people, new businesses, everything fades. If you can't make them feel welcome, if you don't let people trust you, to kickstart and you treat them on the same level as the pros (and require the same payment), they won't come or they'll leave.
Then you'll remain only with your few "pros" paying their spare money for "gold" labels to be on your first pages.

Sad to see that even the negative reviews are being dealt with by a template message..

Edit: To the Team responding below:

I had 9 bookings through Hitched, most of them were for short time (2-5h), some of them were for 50% discounts, as I was starting and tried to encourage the Customers to book my services.
I had only 6 bookings that paid so far (partially or in full), so that's barely covering the advertisement on Hitched. Another 3 bookings are due to happen within the next 2 years.

As I mentioned on the phone: there is no benefit for the new Customers/Vendors that just start the business, and must show off with portfolio. It's especially difficult for the photographers and videographers, or people that need Customers to create that portfolio. And you treat every business with the same plan, only giving the options for more expensive plans if they want. The prices of the basic plan for the businesses such as photography, videography etc is not worth it.

Don’t go with this company! They took £56 a month off me for whole year. Wasn’t told it was a contract for 12 months and the customer service was awful. Not one appointment was made from them, so complete waist of money and most the leads seemed fake as they never got back to me. Promise you so many people though the door and didn’t get one!

Reply to your message:

I stopped paying for my listing as I didn’t get any leads. Also the two people who asked for appointments, coincidentally didn’t show up and made the appointments immediately after my complaints. Your team was useless and rude when I called up.

Signing up for Hitched has been my biggest mistake. Over the last 10 months, despite paying £200 a month, I’ve only managed to book one wedding. Most leads are completely useless couples simply tick a box to show interest and often contact multiple suppliers at once with no genuine intention to book. Hardly anyone responds, and many leads seem fake. It’s been a frustrating experience and a complete waste of money. I strongly advise suppliers to avoid Hitched and invest in more effective platforms.

I've used hitched for the last three years and have found it one of the best platforms to generate enquiries. The account managers are very supportive and honest even through difficult periods in the sector resulting in a downturn in 2023. My account manager was full of simple but affect ideas that have helped.

I recently left a review for a vendor on the Hitched platform, only to discover that it was removed from their profile page the very next day. I wasn’t notified about the removal or given any explanation as to why it happened. To my surprise, the vendor’s rating had also gone back up to 5 stars.

This lack of transparency is deeply disappointing. Users rely on honest and unbiased reviews to make informed decisions, but this experience raises serious concerns about the integrity of the platform. How can future users trust the reviews they see if negative feedback is seemingly removed without reason?

Transparency and accountability are crucial for any review platform, and I urge Hitched to address this issue.

Product suppliers AVOID! Scammers.
They will keep charging you do not sign they false advertising contract... nothing they promise is real all a play to get the most money out if you. They refuse to close account and keep trying to take funds. Report to Financial authorities. CONTACT bank for refund their customer service team all theive anyone who contacts you via their emails all after one thing your Money! You get bombarded with so called useless counterfeit guide that do not yield to any sale!. Avoid

We have been working with Hitched for a number of years now as a wedding caterer. The Team are always so helpful, available and ready with tips and advise to help to grow our Account and successful book clients. This is so nice when we you understand how many caterers they deal with.