My fist bad impression was that the staging environment is not working properly. The nail in the coffin was that they require too many documents. Too many sensitive documents. Then when you pr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The pending review took a while, but after I contacted the team, they responded quickly and provided excellent support. Special thanks to Tracy and the support team for their fast and helpful service... See more
Company replied
We have a very good experience with HitPay service team, one especially Ana. We mentioned how we've been rejected countless times and she just stayed with us throughout the screening process and hel... See more
Company replied
We hit a few minor hiccups getting verified with HitPay, but with good communication and teamwork on both sides, we got through compliance smoothly. Their onboarding team was responsive and helpful t... See more
Company replied
Company details
Written by the company
HitPay is a no-code, full-stack commerce infrastructure for every small business. We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes. Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Contact info
1 Keong Saik Road, 089109, Singapore, Singapore
- support@hit-pay.com
- www.hitpayapp.com
4.4
Excellent
455 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No Account Changes Update Support Available here total scam
Make Agency Stores Custom Sites Payments Receive in A bulk amount but this hitpay support for bank account changes no responding if i want urgently update my payout details there is no any support available who can assist you respecfully instant like other companies, this is very disrespectful behavior use also no apology and support not available merchant send lots of mails no receive response for issue updates also whatsapp is damn waste of time better to close all stores & custom sites payment receiving here and payout your existing balance and no more use this type of scam service for no assistance just eat peoples money
August 18, 2024
Unprompted review
Reply from HitPay
Dear Anna,
Thank you for taking the time to share your concerns with us.
At HitPay, we greatly value our customers' feedback, and it plays a crucial role in our ongoing efforts to provide a secure and reliable platform for both customers and merchants. After a thorough investigation of your case, we identified certain activities from your account that raised fraud concerns. Investigations have shown that you are providing false claims through a non-operating account for payouts and that your account has been linked to fraudulent misuse. To safeguard the trust and security of all our users, we have a zero-tolerance approach towards fraudulent activities on our platform.
Our policies are meticulously designed to collaborate with our merchants to mitigate and reduce fraud risks, ensuring that our customers can transact with assurance and confidence using HitPay. We are committed to providing a safe and trustworthy environment for both merchants and customers using our platform.
You may also refer to our policy here: https://hitpay.zendesk.com/hc/en-us/articles/28415218563481
If you have any further questions or concerns, please do not hesitate to reach out to our support team. We appreciate your understanding and look forward to serving you better in the future.
Best regards,
HitPay Customer Support
Payout on hitpay card takes too long.
Payout on hitpay card takes too long.
August 13, 2024
Unprompted review
Reply from HitPay
Hello,
Thank you for bringing your concerns to our attention and we regret any inconvenience you may have experienced. Please know that your payout schedule is determined through a careful assessment of your business. We regularly review your account to consider if any adjustments to your payout schedule are appropriate.
Should you have any further questions or concerns, please don't hesitate to contact our support team. We appreciate your understanding and are committed to providing you with an improved experience in the future.
14 days to pay merchants is a JOKE on…
14 days to pay merchants is a JOKE on the card system!
August 12, 2024
Unprompted review
Reply from HitPay
Hello Duncan,
We regret any inconvenience you may have experienced. Please know that your payout schedule is determined through a careful assessment of your business. We regularly review your account to consider if any adjustments to your payout schedule are appropriate.
Should you have any further questions or concerns, please don't hesitate to contact our support team. We appreciate your understanding and are committed to providing you with an improved experience in the future.
Not good for USA/EUR/EU merchants
From all indications, it seems any business regsitered in USA/EUR/AU and receiving payments in USD/AUD/CAD/EUR etc would have issue dealing with you guys. Obviously your services are best suited for the local asian market only. So , that should be mentioned in your ads. I have an account with you guys but since my business is american and receives payments in USD , i'd rather just be patient and wait till i get an actual American or European payment processor that reliable. Don't want my funds to be held and account shut like what you did to other merchants.
August 5, 2024
Unprompted review
Reply from HitPay
Hello Sheyne,
Thank you for sharing your concerns and we are sorry to hear about any negative experience you may have had. We strive to serve a diverse range of markets, but we understand your preference for a payment provider more aligned with your business needs. Rest assured we value your feedback and we will consider it as we continue to improve our products and services. If you have any further questions, feel free to reach out to our team.
Insuffiecient and lacks features
Currently, not providing crossboader payment gateway. Ads not accurate and reliable.
May 1, 2024
Unprompted review
Reply from HitPay
Hello Alvin,
Good day! As of now, cross-border payments are not integrated into HitPay's features. We recognize the high demand for this capability and want to assure you that our team is diligently working to offer it to our merchants. However, it's important to note that we have always been transparent about the status of this feature and have not misrepresented its availability.
At HitPay, we place great importance on our customers' feedback, which is pivotal in our continuous efforts to ensure a secure and dependable platform for both customers and merchants.
Should you have any further inquiries or concerns, please don't hesitate to reach out to our support team.
Best Regards,
HitPay Customer Support
I did onboarding and after 1st…
I did onboarding and after 1st transaction (700$ CAD approx) it was flagged and sent in review. I sent all the requested docs. They stopped answering my email. I escalated to stripe and they said to contact hitpay which I did trough whatsapp and emails for a few months. They never replied today after having given up i decided to check again. my account doest exist anymore.. THIEVERY at its best
March 18, 2024
Unprompted review
Reply from HitPay
Hello Kazim,
Thank you for taking the time to share your concerns with us. We genuinely appreciate your feedback as it helps us improve our services. We are sincerely sorry to hear about any negative experience you may have had.
At HitPay, we greatly value our customers' feedback, and it plays a crucial role in our ongoing efforts to provide a secure and reliable platform for both customers and merchants.
Our team conducts thorough verification process to safeguard the trust and security of all our users. Our policies and processes are meticulously designed to collaborate with our merchants to mitigate and reduce fraud risks, ensuring that our customers can transact with assurance and confidence using HitPay. We are committed to providing a safe and trustworthy environment for both merchants and customers using our platform.
If you have any further questions or concerns, please do not hesitate to reach out to our support team. We appreciate your understanding and look forward to serving you better in the future.
Best Regards,
HitPay Customer Support
very bad application ask everyday new…
very bad application ask everyday new document for last 2 month and after that without any reason rejected may be jist collecting data please careful
March 8, 2024
Unprompted review
Reply from HitPay
Hello,
Thank you for taking the time to share your concerns with us. We genuinely appreciate your feedback as it helps us improve our services. We are sincerely sorry to hear about any negative experience you may have had.
At HitPay, we greatly value our customers' feedback, and it plays a crucial role in our ongoing efforts to provide a secure and reliable platform for both customers and merchants.
Our team conducts thorough verification process to safeguard the trust and security of all our users. Our policies and processes are meticulously designed to collaborate with our merchants to mitigate and reduce fraud risks, ensuring that our customers can transact with assurance and confidence using HitPay. We are committed to providing a safe and trustworthy environment for both merchants and customers using our platform.
If you have any further questions or concerns, please do not hesitate to reach out to our support team. We appreciate your understanding and look forward to serving you better in the future.
Best Regards,
HitPay Customer Support
Hitpay does not know the laws for starting an Australian business.
They don't know the laws for starting an Australian business. After going through the ID verification process they then require business registration documents...You do not need to register a business to be a sole trader in Australia. Know the rules! I will stick with Stripe and PayPal.
February 27, 2024
Unprompted review
Reply from HitPay
Hello Dean,
Thank you for taking the time to share your concerns with us. We genuinely appreciate your feedback as it helps us improve our services. We are sincerely sorry to hear about any negative experience you may have had.
At HitPay, we greatly value our customers' feedback, and it plays a crucial role in our ongoing efforts to provide a secure and reliable platform for both customers and merchants.
Our team conducts thorough verification process to safeguard the trust and security of all our users. Our policies and processes are meticulously designed to collaborate with our merchants to mitigate and reduce fraud risks, ensuring that our customers can transact with assurance and confidence using HitPay. We are committed to providing a safe and trustworthy environment for both merchants and customers using our platform.
If you have any further questions or concerns, please do not hesitate to reach out to our support team. We appreciate your understanding and look forward to serving you better in the future.
Best Regards,
HitPay Customer Support
Prompt, Personal Service in solving technical issues
Recently, I made a urgent request to solve an issue on my HitPay payment gateway on my website.
Truly appreciate the very prompt, personal and patient correspondence I had with the team. The issue was solved and what I truly appreciate was their patience in guiding me to find out the issue. All these technical issue, which was linked to my website etc were very very unfamiliar to me, yet they so patiently guided me step by step. Thank you to the team. Know I can count on Hitpay to help resolve issues.
February 13, 2024
Unprompted review
Reply from HitPay
Hello Stephanie,
Thank you for sharing your feedback with us and for your continuous support for HitPay. We truly appreciate you taking your time to send in your feedback as it helps us improve our services further.
We are glad to be of service to you and are thrilled to know of your great experience with HitPay! Rest assured we will continuously improve to ensure we provide best of class service.
If you have any further questions or concerns, please do not hesitate to reach out to our support team. Thank you!
Best regards,
HitPay Customer Support
Very effective platform.
February 6, 2024
Unprompted review
Reply from HitPay
Hello,
Thank you so much for your feedback! We truly appreciate you taking your time to send this. Rest assured we will continuously improve to ensure we provide best of class service.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
We got scammed by this company
We got scammed by this company, Be careful on this one. After they have approved our company and was able to received a $7,931.00 Payment suddenly they have rejected our account. Lock our login!
They took the money and never pay us. Be careful on this one they are scam!!!!!!
January 30, 2024
Unprompted review
Reply from HitPay
Dear Mark,
Thank you for taking the time to share your concerns with us. We genuinely appreciate your feedback as it helps us improve our services. We are sincerely sorry to hear about any negative experience you may have had.
At HitPay, we greatly value our customers' feedback, and it plays a crucial role in our ongoing efforts to provide a secure and reliable platform for both customers and merchants. After a thorough investigation of your case, we identified certain activities from your account that raised fraud concerns. To safeguard the trust and security of all our users, we have a zero-tolerance approach towards fraudulent activities on our platform.
Our policies are meticulously designed to collaborate with our merchants to mitigate and reduce fraud risks, ensuring that our customers can transact with assurance and confidence using HitPay. We are committed to providing a safe and trustworthy environment for both merchants and customers using our platform.
If you have any further questions or concerns, please do not hesitate to reach out to our support team. We appreciate your understanding and look forward to serving you better in the future.
Best regards,
HitPay Customer Support
Hitpay is Scam, They will first let you charge then run with all balance.
I recently had a very unsatisfactory experience with Hitpay. Without any prior notice, my account was abruptly closed, and my login details were disabled. This not only inconvenienced me but also left me feeling frustrated and bewildered.
I had $795 in my account which was lost, Nobody is available to answer or refund it to me. There was not even a single complaint on my account and before signing up I read all the T&Cs thoroughly to make sure my business type existed in their eligibility list. They are just cooning in the name of Merchant Services, They are Fraud as they conned my $795.
I strongly caution businesses and individuals against using HitPay for their payment processing needs. Our unfortunate experience highlights a concerning disregard for customer relationships and financial obligations.
In light of this negative encounter, we are actively seeking alternative payment processing solutions that prioritize transparency, communication, and accountability.
January 12, 2024
Unprompted review
Reply from HitPay
Hello,
Thank you for taking the time to share your concerns with us. We genuinely appreciate your feedback as it helps us improve our services. We are sincerely sorry to hear about any negative experience you may have had.
At HitPay, we greatly value our customers' feedback, and it plays a crucial role in our ongoing efforts to provide a secure and reliable platform for both customers and merchants. After a thorough investigation of your case, we identified certain activities from your account that raised fraud concerns. To safeguard the trust and security of all our users, we have a zero-tolerance approach towards fraudulent activities on our platform.
Our policies are meticulously designed to collaborate with our merchants to mitigate and reduce fraud risks, ensuring that our customers can transact with assurance and confidence using HitPay. We are committed to providing a safe and trustworthy environment for both merchants and customers using our platform.
If you have any further questions or concerns, please do not hesitate to reach out to our support team. We appreciate your understanding and look forward to serving you better in the future.
Best regards,
HitPay Customer Support
Unjustified Account Closure and Withholding of Funds by HitPay
I am writing this review to express my profound dissatisfaction with the services provided by HitPay. Recently, our company's merchant account with HitPay was abruptly closed without any valid explanation or warning.
Without any valid reason provided, HitPay arbitrarily and abruptly closed our company's merchant account. This unilateral decision has had severe consequences, with the outstanding amount of $2250 owed to us remaining unpaid. It is crucial to note that we had not encountered any disputes or chargebacks, making this closure entirely unexpected and unjustified.
The lack of communication, and transparency, and the abrupt termination of our account have left us in a state of considerable frustration and financial strain. This experience has demonstrated a severe lack of professionalism and responsibility on the part of HitPay.
I strongly caution businesses and individuals against using HitPay for their payment processing needs. Our unfortunate experience highlights a concerning disregard for customer relationships and financial obligations.
In light of this negative encounter, we are actively seeking alternative payment processing solutions that prioritize transparency, communication, and accountability.
January 18, 2024
Unprompted review
Reply from HitPay
Hello,
Thank you for taking the time to share your concerns with us. We genuinely appreciate your feedback as it helps us improve our services. We are sincerely sorry to hear about any negative experience you may have had.
At HitPay, we greatly value our customers' feedback, and it plays a crucial role in our ongoing efforts to provide a secure and reliable platform for both customers and merchants. After a thorough investigation of your case, we identified certain activities from your account that raised fraud concerns. To safeguard the trust and security of all our users, we have a zero-tolerance approach towards fraudulent activities on our platform.
Our policies are meticulously designed to collaborate with our merchants to mitigate and reduce fraud risks, ensuring that our customers can transact with assurance and confidence using HitPay. We are committed to providing a safe and trustworthy environment for both merchants and customers using our platform.
If you have any further questions or concerns, please do not hesitate to reach out to our support team. We appreciate your understanding and look forward to serving you better in the future.
Best regards,
HitPay Customer Support
260USD cannot be recovered.
After using it for 2 months, the account was closed without warning and the remaining money 260USD cannot be recovered.
---
Don't be fooled by good reviews, You should see how they respond to negative reviewscheck their reply about bad review, You will find that they are all official replies and are not helpful in any way.
---
1.Hitpay first close payout, then close account, so you can't log in dashboard, and the money from transactions on my website (1.1-1.8) was taken away by Hitpay.
2.I contact compliance department, just reply me "Unfortunately, we are unable to onboard your business. Kindly visit our Acceptable Use Policy and/or Terms of Service for more details"
3.I contact support department, no reply yet
4.Then I search Hitpay in MAS and FIDREC, it doesn't in list, so MAS and FIDREC can't defend your rights
hope next customer check my review before use their services
January 8, 2024
Unprompted review
Reply from HitPay
Hello,
Thank you for taking the time to share your concerns with us. We genuinely appreciate your feedback as it helps us improve our services. We are sincerely sorry to hear about any negative experience you may have had.
At HitPay, we greatly value our customers' feedback, and it plays a crucial role in our ongoing efforts to provide a secure and reliable platform for both customers and merchants. After a thorough investigation of your case, we identified certain activities from your account that raised fraud concerns. To safeguard the trust and security of all our users, we have a zero-tolerance approach towards fraudulent activities on our platform.
Our policies are meticulously designed to collaborate with our merchants to mitigate and reduce fraud risks, ensuring that our customers can transact with assurance and confidence using HitPay. We are committed to providing a safe and trustworthy environment for both merchants and customers using our platform.
If you have any further questions or concerns, please do not hesitate to reach out to our support team. We appreciate your understanding and look forward to serving you better in the future.
Best regards,
HitPay Customer Support
I am reposting this as a follow up…
I am reposting this as a follow up reviews that will truly reveals what I have encountered.
Before I started to use hitpay, I have asked them about recurring payment as we are selling SAAS software. They assured and everything is in order until recently when the first recurring occurs, it fails.
I have contacted hitpay and they told me many people are fraud-ing their gateway and that they disabled many of the account (including ours). And to be fair, we have zero complaint from users. Not sure how they assess or they simply hack care.
Mind you, this is not a game of child-play where you simply do what you want without informing customers. Then they went on to want all the business accounts information which has already been shared during their initial verification.
That aside, I felt so silly to save that 1.5% transaction and use their gateway instead of using stripe directly.
This is my experience and all of what I mentioned can be verified with records of communication.
Use at your own discernment.
January 7, 2024
Unprompted review
Reply from HitPay
Dear Welson,
Thank you for taking the time to share your concerns with us. We genuinely appreciate your feedback as it helps us improve our services.
We are sincerely sorry to hear about any negative experience you may have had. I believe our team is already in contact with you regarding this so we can address the issue you have faced.
If you have any further questions or concerns, please do not hesitate to reach out to our support team. We appreciate your understanding and look forward to serving you better in the future.
HitPay offers my e-commerce website a…
HitPay offers my e-commerce website a great payment solution. The best part is definitely because of the HitPay team being super helpful to my business. Cheers.
December 22, 2023
Unprompted review
Reply from HitPay
Hello,
Thank you so much for your feedback! We truly appreciate you taking your time to send this. Rest assured we will continuously improve to ensure we provide best of class service.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
The payout is not smooth
The payout is not smooth, as they don't tell you and they don't ask you if you are a new business owners, please fill these options, new business owners yes or no, other requirements too, as they are not issuing our payout which we require urgently to make the payment to agents through which we made the payment of the travel tickets. This is worse experience I have ever had, the email reply is very slow to us. We are waiting and anxiety is increasing as the payment is around NZD 2620 dollars, and its a big amount, they took the amount but suspended our account without saying that they required this and this for the account. Suspended our account and kept the money with them with no clarification on this. I have talked to the CEO too on the email but no reply from him yet received. This is ridiculous and spending time chasing this payment. Kindly release our payment as provided everything you wanted which is not required by other payment gateway service providers. I don't know why you are leaving us like this with no reply at all. If any penalty incurred or cancellation done by the Airline, we will straight pass it on to you along with harassment charges. This is really a bad experience for us. Never happened with stripe payment gateway or Poli pay. The process was so simple. Kindly advise what you are doing with our payout? Regards Raviudai Sabrol.
December 8, 2023
Unprompted review
Reply from HitPay
Dear Raviudai,
Thank you for taking the time to share your concerns with us. We genuinely appreciate your feedback as it helps us improve our services. We are sincerely sorry to hear about any negative experience you may have had.
At HitPay, we greatly value our customers' feedback, and it plays a crucial role in our ongoing efforts to provide a secure and reliable platform for both customers and merchants. After a thorough investigation of your case, we identified certain activities from your account that raised fraud concerns. To safeguard the trust and security of all our users, we have a zero-tolerance approach towards fraudulent activities on our platform.
Our policies are meticulously designed to collaborate with our merchants to mitigate and reduce fraud risks, ensuring that our customers can transact with assurance and confidence using HitPay. We are committed to providing a safe and trustworthy environment for both merchants and customers using our platform.
If you have any further questions or concerns, please do not hesitate to reach out to our support team. We appreciate your understanding and look forward to serving you better in the future.
Best regards,
HitPay Customer Support
whats wrong with these people?
whats wrong with these people?? they dont reply after waiting for days!!! suspended my account and asked to send them an email, still waiting for a reason. My customer is going crazy at me bcoz I promised a refund but they still haven't refunded or unsupended my account
November 16, 2023
Unprompted review
Reply from HitPay
Dear Mohamad,
Thank you for taking the time to share your concerns with us. We genuinely appreciate your feedback as it helps us improve our services. We are sincerely sorry to hear about any negative experience you may have had.
At HitPay, we greatly value our customers' feedback, and it plays a crucial role in our ongoing efforts to provide a secure and reliable platform for both customers and merchants. After a thorough investigation of your case, we identified certain activities from your account that raised fraud concerns. To safeguard the trust and security of all our users, we have a zero-tolerance approach towards fraudulent activities on our platform.
Our policies are meticulously designed to collaborate with our merchants to mitigate and reduce fraud risks, ensuring that our customers can transact with assurance and confidence using HitPay. We are committed to providing a safe and trustworthy environment for both merchants and customers using our platform.
If you have any further questions or concerns, please do not hesitate to reach out to our support team. We appreciate your understanding and look forward to serving you better in the future.
Best regards,
HitPay Customer Support
Easy to use
Easy to use n also convinient for new business owner i like it
November 28, 2023
Unprompted review
Reply from HitPay
Hello!
Thank you so much for your feedback! We truly appreciate you taking your time to send this. Rest assured we will continuously improve to ensure we provide best of class service.
Please do not hesitate to reach out to our team if you have any concerns or questions. Thank you!
A Technological Leap in Payment Solutions: My Experience with Hitpay
As a business owner, finding a payment solution that streamlines operations while saving costs is crucial. My journey with Hitpay has been nothing short of transformative, offering me a blend of efficiency, affordability, and technological advancement.
The immediate benefit that struck me was the fast turnover – receiving payments by the next working day. This rapid processing has greatly improved my cash flow and financial management. When comparing Hitpay to others like eGHL Malaysia, the differences are clear. Hitpay offers lower transaction fees, which has been a significant saving for my business.
What sets Hitpay apart, however, is its technological prowess. The seamless integration of Hitpay with Xero accounting system has revolutionized how I handle my finances. Daily transactions are directly keyed into Xero, automating what was once a time-consuming task. This integration not only saves on labor costs but also enhances accuracy and efficiency in my financial reporting. It's an example of how smart technology can truly elevate business operations.
In terms of reliability, Hitpay has a higher successful order rate compared to many other platforms. This has led to increased customer satisfaction, as they experience smooth and hassle-free transactions. The customer service from Hitpay is also commendable – responsive, attentive, and always ready to assist.
From a cost perspective, the automation and integration with Xero have been a game changer. The reduction in manual labor and the need for less intensive oversight has allowed me to allocate resources more effectively elsewhere in my business.
In conclusion, Hitpay has not only met but exceeded my expectations in a payment service provider. It's a perfect blend of cost-effectiveness, technological advancement, and operational efficiency, making it an indispensable tool for my business. My customers are happier, and as a business owner, I am too, thanks to the remarkable capabilities of Hitpay.
April 1, 2023
Unprompted review
Reply from HitPay
Hello Kenneth,
Thank you for sharing your feedback with us and for your continuous support for HitPay. We truly appreciate you taking your time to send in your feedback as it helps us improve our services further.
We are glad to be of service to you and are thrilled to know of your great experience with HitPay! Rest assured we will continuously improve to ensure we provide best of class service.
If you have any further questions or concerns, please do not hesitate to reach out to our support team. Thank you!
Best regards,
HitPay Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.