My fist bad impression was that the staging environment is not working properly. The nail in the coffin was that they require too many documents. Too many sensitive documents. Then when you pr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The pending review took a while, but after I contacted the team, they responded quickly and provided excellent support. Special thanks to Tracy and the support team for their fast and helpful service... See more
Company replied
We have a very good experience with HitPay service team, one especially Ana. We mentioned how we've been rejected countless times and she just stayed with us throughout the screening process and hel... See more
Company replied
We hit a few minor hiccups getting verified with HitPay, but with good communication and teamwork on both sides, we got through compliance smoothly. Their onboarding team was responsive and helpful t... See more
Company replied
Company details
Written by the company
HitPay is a no-code, full-stack commerce infrastructure for every small business. We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes. Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Contact info
1 Keong Saik Road, 089109, Singapore, Singapore
- support@hit-pay.com
- www.hitpayapp.com
4.4
Excellent
455 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hitpay offers small merchants like…
Hitpay offers small merchants like myself flexibility in accepting payments. They have continued to expand their modes of payment and it's easy to set up. The one thing to improve would be their support, it usually takes awhile or days for them to respond to queries.
October 16, 2024
Unprompted review
Reply from HitPay
thank you for this, honest feedback like this actually helps. glad the flexibility and expanding payment methods have made things easier for a small merchant like yourself. on support response times, that's not the experience we want, we're working on tightening that up and I'll make sure this gets flagged internally.
Reliable Payment Processing with Outstanding Support
We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their service. Not only is the platform reliable, but their customer support is exceptional. Anytime we’ve had a question or needed assistance, their team has responded almost immediately, making us feel supported and valued as a customer. The transaction process has been seamless and secure, ensuring that our customers have a smooth experience. We highly recommend HitPay for anyone looking for a dependable and efficient payment solution.
October 16, 2024
Unprompted review
Reply from HitPay
thank you for such a detailed writeup! reliable processing and near immediate support when you need it, that's exactly the standard we hold ourselves to. glad the transaction experience has felt seamless and secure for your customers too. really appreciate the recommendation.
easy to use and secure + clear statement
easy to use and secure.
statement is clear too
October 15, 2024
Unprompted review
Reply from HitPay
thank you! easy to use, secure, and clear statements for your records, that combination is exactly what we want businesses to get from HitPay.
Ease of integration, expanding modes of payments accepted
Easy to integrate with my Shopify shop, multiple modes of payment accepted (Shopee Pay, Atome, Grab Pay, Credit cards, PayNow, regional payment partners e.g. AliPay and Thai/Philippines QR payments, all for a small commission, which is great for SMEs like us!
October 16, 2024
Unprompted review
Reply from HitPay
thank you for laying this out and for the 5-star review
Excellent and trustworthy service
Excellent and trustworthy service. For a small yet international business like mine Hitpay's a savior. And what's important too, their customers service actually helps! They don't ignore and don't hide behind chatbots. Great payment gateway👍
October 16, 2024
Unprompted review
Reply from HitPay
thank you for laying this out! easy Shopify integration plus that whole range of payment methods, Shopee Pay, Atome, GrabPay, cards, PayNow, AliPay, regional QR options, all at a small commission, that's built specifically with SMEs like yours in mind. glad it's working the way it should.
They say what they do and do what they…
They say what they do and do what they say. What more can I ask. It just always works
October 16, 2024
Unprompted review
Reply from HitPay
<3
Hitpay is so convienent
Hitpay is convienent. Can sent customers the payment link by email/whats app. especaily useful if you undercharge customers and want them to pay without them physically coming back to the store. Their service support is also fantastic
October 15, 2024
Unprompted review
Reply from HitPay
thank you for this!
Seamless Process
HitPay has completely streamlined our payment process! No more manual invoicing, everything’s automated and seamless! It has saved us tons of time and letting us focus on growing the business instead of handling tedious tasks! Highly recommended!
March 2, 2024
Unprompted review
Reply from HitPay
thank you, this is great to hear! cutting out manual invoicing and automating the payment process so you can focus on growth instead of tedious tasks, that's exactly the time savings we want HitPay to give you.
A fast and easy setup
A fast and easy setup, smooth administration and quick transactions. No issues with HitPay. I recommend SME to consider this platform. You will be happy that you tried.
October 16, 2024
Unprompted review
Reply from HitPay
thank you for this! fast setup, smooth admin, and quick transactions with no issues, and recommending HitPay to other SMEs on top of that means a lot. glad it's been a good experience.
excellent platform to do online business
excellent platform to do online business
October 16, 2024
Unprompted review
Reply from HitPay
thank you! glad HitPay's been a solid platform for running your online business.
Great platform for efficient payment…
Great platform for efficient payment option to cater for my clients. Highly recommended platform.
October 16, 2024
Unprompted review
Reply from HitPay
thank you! efficient payment options that work well for your clients, exactly what we want HitPay to deliver.
The WeChat pay not so user friendly,
The WeChat pay not so user friendly,
When I created an amount for the QR code, Screenshot the QR code and email to my customer for payment, But once I close the app, The QR code is not valid anymore, This is the problem, My customer may scan the QR code few hours later, I couldn’t leave the app open all the way
October 10, 2024
Unprompted review
Reply from HitPay
oh no, i'm sorry to hear this. can you retry? i thinkkk it might be fixed already :D
Convenience
It is so convenient to use, and money is received timely.
October 12, 2024
Unprompted review
Reply from HitPay
thank u! <3
No issues, proactive team
We have had no issues with the HitPay gateway for payments on our website, and the team is proactive in security measures.
October 16, 2024
Unprompted review
Reply from HitPay
thank you Golden Wing! <3
Highly Recommended
Our business has used HitPay for almost a year now. It's reliable, easy to use and honestly such a fantastic service to small businesses like mine. Thank you HitPay for helping me grow my business!
October 16, 2024
Unprompted review
Reply from HitPay
Yay more power!
Ability to understand clients need and…
Ability to understand clients need and able to implement the ideas given by clients.
March 4, 2024
Unprompted review
Reply from HitPay
We value your feedback!! Thank you for giving us a 5-star review!
Easy to use App. Great convenience
Easy to use, fast payout to merchant
October 16, 2024
Unprompted review
Reply from HitPay
Thank you! <3
Reply from HitPay
THank you!
Reply from HitPay
Thank you !
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.