My fist bad impression was that the staging environment is not working properly. The nail in the coffin was that they require too many documents. Too many sensitive documents. Then when you pr... See more
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The pending review took a while, but after I contacted the team, they responded quickly and provided excellent support. Special thanks to Tracy and the support team for their fast and helpful service... See more
Company replied
We have a very good experience with HitPay service team, one especially Ana. We mentioned how we've been rejected countless times and she just stayed with us throughout the screening process and hel... See more
Company replied
We hit a few minor hiccups getting verified with HitPay, but with good communication and teamwork on both sides, we got through compliance smoothly. Their onboarding team was responsive and helpful t... See more
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Company details
Written by the company
HitPay is a no-code, full-stack commerce infrastructure for every small business. We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes. Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Contact info
1 Keong Saik Road, 089109, Singapore, Singapore
- support@hit-pay.com
- www.hitpayapp.com
4.4
Excellent
455 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from HitPay
thank you JK! easy setup for ad hoc payment needs, glad that's been simple with HitPay.
Great experience with easy to use and…
Great experience with easy to use and low transaction charges
October 16, 2024
Unprompted review
Reply from HitPay
thank you! easy to use with low transaction charges, exactly the combo we want HitPay to deliver.
HitPay's Big Impact in Singapore's Retail Landscape
These guys solved the unsolvable: Helping small businesses and micro-brands to have their own Point-of-Sales machine!
Kudos!
October 15, 2024
Unprompted review
Reply from HitPay
thank you Taylan, kudos means a lot! giving small businesses and micro-brands their own point of sale without the usual barriers is exactly what we set out to do in Singapore's retail space. glad it's landing.
SERVICE FEE CHARGES CAN BE LOWER
October 16, 2024
Unprompted review
Reply from HitPay
thank you for the feedback, Liam :(. HitPay's transaction fees are structured to replace subscription costs entirely, so there's no monthly fee sitting alongside them. that said, we know fee sensitivity matters a lot for growing businesses, and we're always reviewing our pricing as we scale!
The HitPay Platform is simple with…
The HitPay Platform is simple with everything flowerplus.co needed. The ease of use is the best in the industry.
October 16, 2024
Unprompted review
Reply from HitPay
thank you! best in the industry for ease of use is a big compliment, glad HitPay's been the right fit for everything flowerplus.co needs.
HITPAY EXPERIENCE
Easy integration and fast processing are very helpful. However, it is unfortunate that they do not provide recurring payment options or automatic card payments for membership.
October 16, 2024
Unprompted review
Reply from HitPay
thank you for the feedback! glad integration and processing speed have worked well for you. on recurring payments, we actually do support this through HitPay's Recurring Billing feature, you can set up automatic weekly, monthly, or annual charges for memberships via a payment link, no coding needed. worth checking under Recurring Plans > Subscriptions in your dashboard, or reach out to support@hit-pay.com and we can help get it set up!
Reply from HitPay
thank you, and thanks for recommending HitPay too! lots of payment methods in one place, that's exactly the goal.
Ease of Use and Prompt
Hitpay makes the store's in person retail experience very seamless. It is easy to use and payment of sales is very prompt. There is no clunky equipment to have to worry about either. Thumbs up!
October 15, 2024
Unprompted review
Reply from HitPay
thank you Alexandria, thumbs up right back at you! seamless in person retail without clunky equipment, and fast payment processing, that's HitPay working the way it should. glad it's making things easier at the store.
HitPay doesn’t have any monthly…
HitPay doesn’t have any monthly subscription fees. It’s user friendly. Very recommend for new SMEs.
December 16, 2023
Unprompted review
Reply from HitPay
thank you! no monthly subscription fees, just user friendly payments, that's exactly what we want new SMEs to experience with HitPay.
Reliable and good payment gateway
Been using HitPay for over a year now and am happy with this payment gateway. Payment has always been prompt and stable.
October 16, 2024
Unprompted review
Reply from HitPay
thank you Jiaying, over a year with HitPay means a lot to us! glad payments have stayed prompt and stable that whole time, that's the reliability we want every merchant to count on.
easy and smooth
easy and smooth
zero issue payment transaction for my customers
October 16, 2024
Unprompted review
Reply from HitPay
thank you Noah! zero issue transactions for your customers, that's the smoothest kind of compliment to get. glad HitPay's delivering there.
The website/app was beneficial and good…
The website/app was beneficial and good for business purposes. Easy to use/handle.
October 16, 2024
Unprompted review
Reply from HitPay
thank you! glad the HitPay app and website have been easy to use and genuinely useful for the business side of things.
Great account servicing person
Great account servicing person. Functional efficient payment system with reasonable fees.
October 16, 2024
Unprompted review
Reply from HitPay
thanks for the 5-star review <3
Have been using Hitpay for 2 years now…
Have been using Hitpay for 2 years now and no issues. Support is also great and I can reach out to the team easily if there are any clarifications or issues.
October 16, 2024
Unprompted review
Reply from HitPay
thank you Rachel! Zero issues is exactly what we aim for! and glad the team's always been easy to reach whenever you needed clarification or help. thanks for sticking with HitPay this long.
Beginner Friendly
The system is easy to use. The customer service response is prompt.
October 1, 2024
Unprompted review
Reply from HitPay
thank you Eunice! beginner friendly is exactly what we want HitPay to feel like, and glad support's been quick to respond whenever needed.
Payment processed is prompt with easy…
Payment processed is prompt with easy understanding of the user interface.
October 16, 2024
Unprompted review
Reply from HitPay
thank you! prompt payment processing paired with a simple interface, glad that combo's worked well for you with HitPay.
Seamless with no issues
October 16, 2024
Unprompted review
Reply from HitPay
thank you! seamless with no issues is the best kind of review to get, glad HitPay's been running smoothly for you. :D
Best payment platform
I've used few payment platforms and Hitpay is by far the best. So far it always works!!! They are not resting on their laurels and keep adding new payment possibilities and improve their service. When I got questions, Lea was fast to reply. Keep it up. Now i'm waiting for the installment payment to propose to my clients.
October 16, 2024
Unprompted review
Reply from HitPay
YAAAY!!! THank you Jean Pierre! Happy to hear this feedback!!
Easy to use and customer service is…
Easy to use and customer service is great, always fast to respond and troubleshoot.
October 16, 2024
Unprompted review
Reply from HitPay
thank you! easy to use with fast, effective troubleshooting from support, glad that combo's been working well for you with HitPay.
Reply from HitPay
thank you! helpful and effective is exactly what we want HitPay to be for you.
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