My fist bad impression was that the staging environment is not working properly. The nail in the coffin was that they require too many documents. Too many sensitive documents. Then when you pr... See more
Company replied
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See what reviewers are saying
The pending review took a while, but after I contacted the team, they responded quickly and provided excellent support. Special thanks to Tracy and the support team for their fast and helpful service... See more
Company replied
We have a very good experience with HitPay service team, one especially Ana. We mentioned how we've been rejected countless times and she just stayed with us throughout the screening process and hel... See more
Company replied
We hit a few minor hiccups getting verified with HitPay, but with good communication and teamwork on both sides, we got through compliance smoothly. Their onboarding team was responsive and helpful t... See more
Company replied
Company details
Written by the company
HitPay is a no-code, full-stack commerce infrastructure for every small business. We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes. Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Contact info
1 Keong Saik Road, 089109, Singapore, Singapore
- support@hit-pay.com
- www.hitpayapp.com
4.4
Excellent
455 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional Team 👍🏻
It’s been an excellent experience! The platform is user-friendly both in-store and online. Ms. Lea consistently delivers prompt, accurate support, and the entire team is always quick to address any issues with clear solutions and step-by-step guidance. I highly recommend their services. Thank you for your exceptional work!
July 1, 2024
Unprompted review
Reply from HitPay
thank you so much, this is a lovely read! Lea's going to be so happy to see this, we'll make sure it gets to her. glad in-store and online payments have both felt user friendly, and that the team's been quick with clear, step by step solutions. we appreciate the recommendation!
So far so good
Been using hitpay for 3 years. It does what it says. No complains
October 16, 2024
Unprompted review
Reply from HitPay
thank you, 3 years and no complaints says it all! glad HitPay's just been doing what it's supposed to, that reliability is exactly the goal.
fast customer service response
fast customer service response, best rates for merchants payout
January 16, 2024
Unprompted review
Reply from HitPay
yay! thank you for the feedback!
I have used HitPay for the past 2 years…
I have used HitPay for the past 2 years and it's been great. Fast payouts, cheap fees and excellent support team. I highly recommend them for these reasons and hope more features are available soon!
October 15, 2024
Unprompted review
Reply from HitPay
thank you, 2 years and still recommending us means a lot! fast payouts, low fees, and a support team that shows up, glad that's held steady the whole time. and noted on wanting more features, we're always building, keep the ideas coming.
No Hidden Charges
All charges are listed clearly for you to do your accounting and bookkeeping.
October 1, 2024
Unprompted review
Reply from HitPay
thank you Alan! clear, transparent charges that make your accounting and bookkeeping easier, exactly how HitPay's fee structure should work.
Proud to be Hitpay Family
As a small business owner, I am able to provide credit card facility for my client from overseas who pay for my service. The money received from the complete transaction is quite fast. I am very happy with Hitpay.
October 16, 2024
Unprompted review
Reply from HitPay
thank you, and welcome to the HitPay family, Shamsui! love that accepting credit card payments from overseas clients has been smooth, and fast payouts on top of that. really happy to have you with us.
Easy to use
Easy to create invoices and able to import bulk invoices
October 14, 2024
Unprompted review
Reply from HitPay
thank you Jaz!
Easy setup and also giving convenience…
Easy setup and also giving convenience to customer to make payment via cards and other wallets.
October 16, 2024
Unprompted review
Reply from HitPay
thanks for the 5-star review on HitPay, Jane!
Easy to use and good reports to keep us…
Easy to use and good reports to keep us well-informed
October 8, 2024
Unprompted review
Reply from HitPay
thanks for the 5-star review on HitPay, Alan!
Easy to set up and use
Easy to set up and use. Low adminstration fee and report and made instantly
October 16, 2024
Unprompted review
Reply from HitPay
thanks for the 5-star review on HitPay, APMC!
HitPay has been a game changer for my…
HitPay has been a game changer for my business. The platform is intuitive, and setting up payments was a breeze. I love that it supports multiple payment options, making it easy for my customers to choose what works best for them. The fees are transparent and reasonable, with no hidden surprises. Overall, it’s been a seamless experience, and I highly recommend HitPay to any small business owner looking for a reliable payment solution.
October 16, 2024
Unprompted review
Reply from HitPay
Yay we're so happy to hear this Justin! <3
HitPay - A reliable payment processor!
HitPay has been really useful for us in providing a variety of payment methods at competitive rates.
The customer support is prompt and effective too.
Web & app interfaces are user-friendly as well.
Thank you HitPay!
October 16, 2024
Unprompted review
Reply from HitPay
Thank you for the kind words Melashoppe! We're so happy to hear your feedback!
Reliable fast payouts
October 16, 2024
Unprompted review
Reply from HitPay
thanks for the 5-star review on HitPay, Arnold!
Easy and reliable
Easy and reliable, and reasonable rates, highly recommended
October 16, 2024
Unprompted review
Reply from HitPay
thanks for the 5-star review on HitPay, Brad!
This platform has given me the…
This platform has given me the opportunity to keep up with card payments. My business has been going well, i can attract more customers and give them the option to make cashless payments, and they are please about it. They are very honest and transparent. Their customer service are also very helpful and great in helping me attend to my queries. Thanks Hitpay!
October 16, 2024
Unprompted review
Reply from HitPay
So happy to hear this, thank ou for allowing us to help your business!
Been using hitpay for couple years.
Been using hitpay for couple years.. so efficient.
October 16, 2023
Unprompted review
Reply from HitPay
Thank you Dj! <3
I'm so glad that hitpay helps me to…
I'm so glad that hitpay helps me to grow my business, staff are very friendly, the approval process and documents needed is very convenient. Thank you Hitpay to help us for our business.. highly recommend!
October 16, 2024
Unprompted review
Reply from HitPay
Thank you Calijan, we're touched you want to recommend us!
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