hjh-office.co.uk Reviews 

232
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

My HJH chair arrived and took 5 mins only to assemble, The quality of the materials is top notch, even the cantilever base stand came pre-fabricated as one peice. . solid and sturdy. I'm impressed y... See more

Rated 4 out of 5 stars

The well packaged box arrived promptly from Germany and the contents were easy to assemble with enclosed instructions. The components are well engineered and nicely finished. The seat does not tilt bu... See more

Rated 3 out of 5 stars

Ordered a chair on Nov 23rd. Took 10 days to come, so average in these times. I have knocked stars off because of the delivery driver who point blank refused to bring an 18kg box 3 metres into my hall... See more

Company replied

Rated 1 out of 5 stars

Poor quality "premium" chair... Spent £300 on what is advertised as a "premium" office chair. Some screws did not fit into the relevant threads, one of the armrests was not adjustable and fa... See more

Company replied

Company details

  1. Office Furniture Store

Written by the company

WHO IS BEHIND HJH OFFICE? We are Germany’s online market leaders in office chairs. At hjh OFFICE, you will find an extensive range of office chairs, executive chairs, XXL swivel chairs, children’s desk chairs and guest chairs as well as ergonomic desks and computer tables. Our selection also covers a variety of lounge furniture such as bar stools and lounge chairs. With hundreds of options, you are guaranteed to find the right product for your taste and budget. PHILOSOPHY A substantial part of our business philosophy is offering our customers the fastest delivery possible. Generally we deliver all ready-to-go items on the day of their order. As a result, delivery is often carried out in less than 24 hours. QUALITY ADVICE IS OUR PRIORITY For years, we have used Trusted Shops buyer protection with great success. The key element in our customer relations, however, is telephone advice from our friendly and customer-oriented Support Team. Of course, you can also receive our quality advice through email enquiry. Our homepage contains further information to comprehensively inform you about office chairs and office furniture, and to help you find the right office chair. You will learn to correctly adjust your office chair to your needs, which will significantly improve your comfort at work.


Contact info

3.8

Great

TrustScore 4 out of 5

232 reviews

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3.8

All reviews

(232)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast delivery

Great Product, Fast delivery - easy to put together, good colour and durable material. Perfect for my needs although the cat has had more time in it than me at the mo! Highly recommend

October 9, 2019
Unprompted review
Rated 1 out of 5 stars

RUBBISH

Dont deliver to sweden !!
GTFO

October 1, 2019
Unprompted review
hjh-office.co.uk logo

Reply from hjh-office.co.uk

Dear Customer,
Your feedback and suggestion is much appreciated, and we thank you for having taken the time to do so.
For orders placed on our website for Denmark, it is not possible to indicate a delivery address in Sweden or to re-forwarded parcels already in transit to Sweden. We sincerely apologise for any misunderstanding that may have occurred.
We kindly request that such orders be made on our Swedish website. We would be happy to assist you in making the orders online.
Thank you.
Your hjh OFFICE team

Rated 5 out of 5 stars

Great customer service

Great customer service, thank you! Ordered two children’s swivel chairs and they are es expected and value for money.

August 23, 2019
Unprompted review
Rated 1 out of 5 stars

The packaging was damaged

The packaging was damaged, the chairs had marks... Not impressed.

July 8, 2019
Unprompted review
hjh-office.co.uk logo

Reply from hjh-office.co.uk

We are very sorry that you were not satisfied with our product.
Your feedback is much appreciated, and we thank you for having taken the time to do so.
Our dispatch department dedicates special attention to packaging our products as carefully as possible.
Unfortunately, damages can nevertheless occur during transportation. If products arrive defective, we replace damaged parts free of charge.
We would like to help you solve the situation to your satisfaction.
Please contact our service team by e-mail or by phone from Monday to Friday from 9 am - 6 pm.

Rated 1 out of 5 stars

This is the 2nd time I have order a…

This is the 2nd time I have order a chair from HJH, on first order the chair was damage so I return it. I have know order again and this time gas lift was leaking, and bolts are missing to fixed the chair.
I will never order from them again.

July 1, 2019
Unprompted review
hjh-office.co.uk logo

Reply from hjh-office.co.uk

Your feedback is much appreciated, and we thank you for having taken the time to do so.
Our dispatch department dedicates special attention to packaging our products as carefully as possible.
Unfortunately, damages can nevertheless occur during transportation. If products arrive defective, we replace damaged parts free of charge.
We would like to help you solve the situation to your satisfaction.
Please contact our service team by e-mail or by phone from Monday to Friday from 9 am - 6 pm.

Rated 4 out of 5 stars

A really good product and good delivery…

A really good product and good delivery time, however, the packaging was a little inadequate. The box was split open on arrival and the chair pieces were loose and able to move about. Luckily it was a well made chair and consequently didn't suffer any damage in transit.

December 5, 2018
Unprompted review
hjh-office.co.uk logo

Reply from hjh-office.co.uk

Dear customer,
Thank you very much for your positive review and for taking the time to rate your purchase experience.
We are sorry to hear about the insufficient packaging and will try to improve this as fast as possible.
In case any defects should show, please do not hesitate to contact our customer service.
Best regards, Lisa from hjh OFFICE

Rated 5 out of 5 stars

Very happy

I am extremely very happy with the quality and comfort of this chair. Delivery was prompt, and customer service was excellent - I had to call twice for support, the phone was answered straightaway by a very helpful adviser. Although the written instructions are minimalistic, the chair turned out to be easy to assemble, even for a non-technical person like myself. Following one of my queries, the adviser sent me a link to a YouTube promotional video which showed clearly how the chair could be adjusted, although it would have been better if the link's address had been included in the written instructions. Last but not least, the company takes part in the Give as you Live scheme, which is a big plus for me. I definitely recommend this company - and this particular chair.

August 21, 2018
Unprompted review
Rated 4 out of 5 stars

Customer service is excellent however…

Customer service is excellent however the product supplied was scratched and damaged. Hjh staff got replacements to me within a week. I can't fault their customer service but perhaps they need to get some more reliable suppliers.

August 8, 2018
Unprompted review
Rated 5 out of 5 stars

Great

Incredibly fast delivery....5 days from Germany to UK and over the weekend too.

The furniture was well packaged with clear instructions and offers excellent value for money.

Highly recommended.

May 1, 2018
Unprompted review

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