Winkel Reviews 261

Reply from Winkel

Updated Dec 2, 2025

Hello,

I completely understand your frustration, and I’m sorry you felt that we stopped responding to you.

I would like to clarify something important:
this was not our choice, but a requirement from Zalando, your seller.
For any warranty request related to a purchase made through Zalando, we are required to redirect the customer to Zalando’s customer service first, as they must initiate the claim on their side. This is the contractual process in place.

We did reply to you on November 5th, asking you to contact Zalando according to their procedure.
Today, we also sent you a copy of that message again, in case it had gone to your spam folder.

Have you been able to contact Zalando following our message from November 5th?
Without their intervention, we cannot start a warranty process directly, as this would bypass the procedure required by your seller.

If you need assistance, we invite you to reply directly to the email we sent today, as Trustpilot does not allow proper tracking of your request.

If Zalando does not respond or if the situation does not progress, please let us know.
We will do everything we can to assist you within the limits of the procedure.

We remain available if you need further help.

---Hello,

Thank you for your message.

We confirm that we replied to you on 05/11/2025 at 11:25.
After reviewing the invoice you provided from Zalando, we informed you that the warranty procedure must be handled directly with your seller.

As the purchase was made through Zalando, they remain your contact point for any warranty claim.

If you have any further questions, please let us know.

Kind regards,
Customer Service

Reply from Winkel

Jul 5, 2024

Hello,

We are sorry to hear that your wine cooler broke down after 4 years and that this caused damage to your bottles of wine. We fully understand your frustration and regret the inconvenience caused.

While your device is no longer under warranty, we want to assist you as much as possible. However, we must clarify that, although we understand your disappointment, we cannot be held responsible for the damage to the wine bottles. Various external factors can influence the proper functioning of the appliance, such as environmental temperature variations or specific usage conditions.

We invite you to contact our customer service to discuss the available options. We could consider a technical evaluation of the device or offer you a solution.

Your satisfaction is our priority, and we hope to find a solution that suits you.

Best regards,
H. Koenig Customer Service

Reply from Winkel

Jul 2, 2024

Hello,

We are sorry to hear about the issues with your H.Koenig SWR22 robot and the unavailability of new brushes. We understand how frustrating it can be to have a well-functioning product become unusable due to lack of spare parts.

Could you please provide us with your purchase details and any correspondence with the H.Koenig spares department? We will escalate this matter and try to find a solution for you. We aim to ensure that our customers can continue to use their products without such disruptions.

Thank you for your patience and understanding.

Best regards,
Customer Service Team

Reply from Winkel

Sep 6, 2022

Bonjour Jérémie,

Merci beaucoup pour avoir pris le temps de laisser votre avis.
Nous vous remercions et toute l'Equipe se joint à moi pour vous souhaitez une bonne journée.

Reply from Winkel

Oct 15, 2020

Hello,
Thank you for your message !
We look forward to meeting you again.
Regards,
Aurore

Reply from Winkel

Oct 30, 2019

Hello Maret,

We do not sell our products on Ebay, this is can be a Used or second hand. This may explain your problem.
Regarding your question, obviously the engine block should not come in contact with water, it must be cleaned with a soft cloth.
For plastic elements it is well compatible with the dishwasher.

Regards,
The service team.

------

Bonjour Maret,

Nous ne distribuons pas nos produits sur Ebay, il s’agit peut être donc d'un produit d'occasion ou d'une seconde main. Cela peut expliquer votre problème.
Concernant votre question, évidemment le bloc moteur ne doit pas entrer en contact avec de l'eau, il doit être nettoyer avec un chiffon doux.
Pour les éléments en plastiques ils sont bien compatibles avec le lave-vaisselle.

Cordialement,
L'equipe SAV.