I rang on Thursday am to set up a lump sum withdrawal from funds in my SIPP. I spoke to Joshua who was friendly and efficient. He took me through the usual checks and questions (I have made withdraw... See more
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24/7 access to site with national and international information. Massive info available to form choices. Transparent costs throughout. Hope new owner does not change things. great to have well sta... See more
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HL offers anexcellent platform and if there is an issue, your query is answered quickly. I have found the alerts and support one if the best in the financial sector. The company provides the assurance... See more
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Informative young lady on the phone who was very helpful in sorting my request out. However I do feel that the online experience is very clunky in managing my account. It is about time everything sho... See more
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Company details
About Hargreaves Lansdown
Written by the company
HL is the UK’s number one platform for private investors, giving you one home for your ISAs, pensions, savings and investments.
Why choose HL?
Security - we look after £142 billion for 1.8 million clients
Ease - check your investments anytime online or with the HL app
Expertise - investment ideas from our analysts
Support on hand - Bristol based helpdesk
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Get started >
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Why choose HL?
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Contact info
One College Square South, Anchor Road, BS1 5HL, Bristol, United Kingdom
- 0117 900 9000
- www.hl.co.uk
4.4
Excellent
21K reviews
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Your representative went to a lot of…
Your representative went to a lot of trouble to do what I had asked, urgently, and stayed with it until he was sure all had been done. Thank you so much!
April 2, 2026
Reply from Hargreaves Lansdown
Hi there, we're so happy to hear that our representative was helpful and dedicated to resolving your urgent request. We appreciate you taking the time to share your positive experience! Thanks, HL Team.
Always helpful and always human!
Always helpful and always human- and that has been the case with every single call I’ve ever had with an H&L customer service. Thank you for being so!
April 17, 2026
Reply from Hargreaves Lansdown
Hi Katherine, we appreciate you taking the time to share your positive experience! We're so glad to hear that our customer service team has consistently provided helpful and human support. Thanks, HL Team.
Appalling service so far (update)
This is an update to my previous review. With reference to your response:-
Paragraph one, you have still failed to do this and just sent the same transaction history with zero bances.
Paragraph two saying you are unable to give me statements of the two isa’s. This is in breach of FCA rule: COBS .4
The other things you did and rejected my complaint about breach FCA rules PRIN 2 and PRIN 2a.
So do you still think it is a good idea to not let me speak to a supervisor?
April 20, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Mark, thank you for taking the time to provide your review.
We share your disappointment that we have not been able to provide your requests. We have requested more information via Trustpilot in order to better understand your query and not investigate this within your HL account.
Thanks,
HL Team.
Secure messaged them twice over 5 days…
Secure messaged them twice over 5 days requesting details to transfer cash ISA to another provider but they are not responding. Why don't they show my account details for my ISA then I could just fill out the form myself
April 20, 2026
Unprompted review
Reply from Hargreaves Lansdown
Thank you for taking the time to provide your feedback.
We are concerned to learn that you have not received a response within five days, as we typically aim to reply within two working days. Please respond to our request for information so we can confirm that your messages are being received and address your enquiry accordingly.
Regarding transferring an ISA, the information required is your client number, the amount you wish to transfer and, if this is a partial transfer, the specific products you would like to withdraw for in order to transfer out. There is no separate account number for the Cash ISA; your new provider only needs your client number for us to process and accept the transfer. Thanks, HL Team.
First class service.
First class service from your call handlers. I cannot fault the help offered for my transaction.
Well done.
April 15, 2026
Reply from Hargreaves Lansdown
Hi Linda, thank you for taking the time to leave feedback.
We are pleased to hear that our Helpdesk team were able to assist you effectively and that your transaction was handled smoothly. Thanks, HL Team.
Help when needed always on hand
April 17, 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback.
We are pleased to hear that you have been able to rely on our Helpdesk team for support when needed. Thanks, HL Team.
I wanted to sell some shares
I wanted to sell some shares and I hadn’t done it before. I spoke to someone who explained that it was cheaper for me to do it online and pointed me in the right direction to do it myself.
He guided me through the process and I was very impressed how easy it was and grateful for the help
April 17, 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback.
We are pleased to hear that you received clear guidance and were able to complete your transaction online with confidence. Thanks, HL Team.
First class service and prompt response…
First class service and prompt response to phone call
April 19, 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback.
We are pleased to hear that you were able to speak with our team promptly and that your query was handled efficiently. Thanks, HL Team.
Im a novice and a pensioner .....
Im a novice and a pensioner so not good with internet.
Im so happy im with a highly reputable company. I have peace of mind.
The other day I phoned to get help to sell on if my stocks and add it to another. I was worried incase I did something wrong.
The gentleman was so polite, helpful and made me feel at ease.
I was under no pressure time was not important to him. And regardless of my small amount, I know everyone would get the same treatment!
I would highly recommend this company.
Only wish I had started earlier.
April 19, 2026
Reply from Hargreaves Lansdown
Hi Diana, thank you for taking the time to leave such detailed feedback.
We are pleased to hear that our Helpdesk agent has provided excellent service and made you feel at ease during the call.
If you need any further assistance, please do not hesitate to contact us. Thanks, HL Team.
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback.
We are pleased to hear that you received clear and supportive guidance during your interaction with our Helpdesk. Thanks, HL Team.
The Hargreaves Lansdown team are always…
The Hargreaves Lansdown team are always so professional in dealing with my requests and supportive to my individual needs
April 14, 2026
Reply from Hargreaves Lansdown
Hi Edward, thank you for taking the time to leave feedback.
We are pleased to hear that you have consistently had positive interactions with our Helpdesk and that your requirements have been well supported. Thanks, HL Team.
Employee very helpful and transaction…
Employee very helpful and transaction was completed
April 16, 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback.
We are pleased to hear that you found our Helpdesk to be helpful and your query has been resolved. Thanks, HL Team.
The platform is easy to use
The platform is easy to use, the research data base is exceptional and the investment updates are really valuable.
April 17, 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback.
We are pleased to hear that you find the platform straightforward to use and that you are making good use of the research and market updates available. Thanks, HL Team.
excellent advise and clear information
I received excellent advise and clear information about investments and processes available to me
April 16, 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback.
We are pleased to hear that your recent experience was informative and that you felt well supported in understanding your options. Thanks, HL Team.
Easy to navigate portal
Easy to navigate portal and very helpful when contacted by phone.
April 8, 2026
Reply from Hargreaves Lansdown
Hi Tim, thank you for taking the time to leave feedback.
We are pleased to hear that you found the platform straightforward to use and that your experience with our Helpdesk was positive. Thanks, HL Team.
HL do not care for their customers
Longstanding customer, treated badly following problem arising due to a fault in their system.
January 5, 2026
Reply from Hargreaves Lansdown
Hi Phil, thank you for taking the time to leave your feedback.
We are sorry to hear that you feel you were treated poorly by our Helpdesk. This is not the experience we want any of our clients to have.
We have looked into this following your review and can see that the matter has now been resolved. That said, we are sorry for any frustration this situation may have caused and that you are not satisfied with the outcome.
If you would like any assistance in the future, please do reach out to us directly. Thanks, HL Team
Good help from HL support on phone
Good help from HL support on phone.
Not easy to see details of recent transactions.
April 15, 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback.
We are pleased to hear that you have received support from our Helpdesk. We are sorry to hear that you are finding it difficult to view recent transaction details. If you would like assistance with locating this information online, please feel free to contact us and we will be happy to help. Thanks, HL Team.
Excellent service
Have used HL for many years with great service . Very good staff on phones and plenty of products
April 8, 2026
Reply from Hargreaves Lansdown
Hi Steve, we're happy to hear that you've consistently had great service for many years! We appreciate your kind words about our helpful phone staff and product selection. Thanks, HL Team.
Support over the last few weeks
I have recently phoned several times for support about accessing funds from my SIPP. Without exception every one of your staff have treated me with respect and patience. They have enabled me to understand various processes and have supported me to successfully achieve my goals.
April 13, 2026
Reply from Hargreaves Lansdown
Hi, we're happy to hear that our team has consistently provided you with respectful and patient support regarding your SIPP. We appreciate your feedback and are glad we could help you understand the processes and achieve your goals. Thanks, HL Team.
Unexpected "account under review" block
Has been customer for 2+ years. Fixed term ISA deposit matured. Attempt to "Add" or "Withdraw" funds results in message "Unable to proceed [...] call our Helpdesk [...] for further details".
No email, call or notification from HL.
Helpdesk initially tell useless things like "use a different browser". After several calls helpdesk tell "The account is under review". No timeline, no communication, no feedback, no response for a week.
Raised complaint, 8-week response time.
Funds cannot be accessed, stress and waste of time.
No one got in touch or raise any questions.
April 10, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi there, thank you for taking the time to provide your feedback.
We're sorry to hear about your negative experience surrounding your Cash ISA and contacting our helpdesk. We share your disappointment that you have not yet had an update on your complaint.
In order to assist you further, we have requested more information via Trustpilot to better understand your situation.
Thanks,
HL Team.
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