I rang on Thursday am to set up a lump sum withdrawal from funds in my SIPP. I spoke to Joshua who was friendly and efficient. He took me through the usual checks and questions (I have made withdraw... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
24/7 access to site with national and international information. Massive info available to form choices. Transparent costs throughout. Hope new owner does not change things. great to have well sta... See more
Company replied
HL offers anexcellent platform and if there is an issue, your query is answered quickly. I have found the alerts and support one if the best in the financial sector. The company provides the assurance... See more
Company replied
Informative young lady on the phone who was very helpful in sorting my request out. However I do feel that the online experience is very clunky in managing my account. It is about time everything sho... See more
Company replied
Company details
About Hargreaves Lansdown
Written by the company
HL is the UK’s number one platform for private investors, giving you one home for your ISAs, pensions, savings and investments.
Why choose HL?
Security - we look after £142 billion for 1.8 million clients
Ease - check your investments anytime online or with the HL app
Expertise - investment ideas from our analysts
Support on hand - Bristol based helpdesk
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Get started >
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Why choose HL?
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Contact info
One College Square South, Anchor Road, BS1 5HL, Bristol, United Kingdom
- 0117 900 9000
- www.hl.co.uk
4.4
Excellent
21K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always found everyone I have ever…
Always found everyone I have ever contacted very helpful and efficient
April 10, 2026
Reply from Hargreaves Lansdown
Hi Patrick, thank you for taking the time to leave feedback.
We’re pleased to hear you’ve consistently been satisfied with the support you’ve received from our team. Thanks, HL Team
I was grateful for the support I was…
I was grateful for the support I was given when I phoned for help. I was treated respectfully and calmly. The help given was just what I needed.
April 14, 2026
Reply from Hargreaves Lansdown
Hi Dianne, thank you for taking the time to leave feedback.
We’re pleased to hear you received the support you needed when you called and that the interaction was handled appropriately. Thanks, HL Team
Excellent assistance received over the…
Excellent assistance received over the phone when trying to transfer investments into HL from elsewhere.
April 14, 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback.
We’re pleased to hear you received excellent assistance over the phone while transferring your investments onto our platform. Thanks, HL Team.
The quality of the Secure Message…
The quality of the Secure Message service lets you down. I recently had three rounds of message exchange all telling me things I knew but not telling me that they could not arrange a Sale and that I had to go online to sell the funds. I also think you could make it easier to exercise a sale as I had to phone in to get guidance how to arrange this whilst on line. Deal obviously only means buy - not what it says on the tin!
April 2, 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback.
Having reviewed your exchange with our Helpdesk, we can see that instructions were provided to help you complete the action online. Unfortunately, we’re unable to take dealing instructions via secure message, and we’re sorry for any inconvenience this may have caused.
For future reference, you can sell your existing holdings by navigating to your account and selecting the green arrow next to the holding you wish to sell. We appreciate your feedback on the online dealing process and are pleased our Helpdesk was able to assist you in completing your deal over the phone. Thanks, HL Team.
I have two complaints
I have two complaints. First the excessively high charges you are imposing to maintain one’s account compared to other providers, not justifiable in my opinion. Second the tortuous digital process I have encountered recently in trying to open a cash ISA and transfer money from a Stock and Share ISA account to a cash ISA, extremely difficult to navigate, requiring help on the telephone. Surely it can be simplified.
April 14, 2026
Reply from Hargreaves Lansdown
Hi, thank you for your feedback.
I’m sorry to hear you had some difficulty adding money to your Cash ISA online and that you needed to contact our Helpdesk for support. While the Cash ISA is an online-only product and we aim to keep the process as simple as possible, we understand that a little extra guidance can sometimes be helpful.
For future reference, you can use the ‘Move Money’ tab to transfer cash directly from your HL Stocks & Shares ISA into your HL Cash ISA. Thanks, HL Team.
Sent a share certificate to be added to…
Sent a share certificate to be added to my stocks and shares fund - done very quickly
April 16, 2026
Reply from Hargreaves Lansdown
Hi Martin, thank you for taking the time to leave feedback.
We’re pleased to hear your share certificate was processed promptly and added to your account without delay. Thanks, HL Team.
Reply from Hargreaves Lansdown
Hi Michele, thank you for taking the time to leave feedback.
We’re pleased to hear you’ve been satisfied with the responsiveness and professionalism of our Helpdesk team. Thanks, HL Team
24/7 access to site with national and…
24/7 access to site with national and international information.
Massive info available to form choices.
Transparent costs throughout.
Hope new owner does not change things.
great to have well staffed helplines available16
April 17, 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to share your feedback.
We’re glad to hear you’re happy with the service and the support available when you need it. Thanks, HL Team.
There's only one pension company for me
I deal with two big-name companies for my pensions. At one it seems to take forever to answer the phone, when they eventually pick up they say they are too busy to handle my query and will call me back. Then they don't call. The second is Hargreaves Lansdown - I call, they pick up, I tell them what want and it's done in 5 minutes. I plan to move my pensions to just one company, guess which?
April 13, 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback.
We’re pleased to hear you’ve found our telephone support responsive and that your queries have been dealt with efficiently.
We appreciate you sharing your experience and your confidence in our service. Thanks, HL Team.
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback.
We’re pleased to hear you are satisfied with the support provided by our team. Thanks, HL Team
It is vital that you maintain the…
It is vital that you maintain the personal element of contact as I value greatly the ability to talk to a well trained, intelligent person at the end of a telephone.
I do not like the way many businesses are focusing so much on electronic communication. On that theme, fewer emails should be considered by you. I want a professional relationship and don't need to be bombarded .
April 13, 2026
Reply from Hargreaves Lansdown
Hi, thank you for your message.
We appreciate your feedback regarding the availability and efficiency of our Helpdesk and are happy to confirm we have no intention to change this in the near future.
You can update your communication preferences at any time within your online account settings. If you would like assistance making any changes, please let us know and we’ll be happy to help. Thanks, HL Team.
Failure to Execute Instructions & meet regulatory guidelines
Having recently hiked their fees, I decided to move my daughters JISA to a new provider on 2/3/26 This was a process that should take no longer than 30 Calendar days as per the UK gov website (transferring your isa)
Hargreaves performance with such a fundamental process has been abysmal with the transfer still incomplete.
Firstly, they failed to act on a request from my new provider sent on 24/3 to settle a fund as nobody picked up the email! This was only identified by HL today after the new provider chased HL again to action the request, so that the transfer could be completed. Consequently, I could not trade on this fund in my new account.
Secondly, I asked them in mid March to transfer the cash ASAP so that I could take advantage of the market dip. Again, whilst HL confirmed by msg on 14/3 that this was passed to the relevant team, it was not (and has still not) been actioned by HL and so I could not invest and in doing so, missed a 5% rally in the FTSE.
As I write this on 17/4/26, the transfer has still not been finalised, having passed the 1/4/26 deadline. I can still not trade, as there is no cash in the new providers account, despite me raising this request repeatedly via messages over the past month. What is more concerning is that executing client instructions is a fundamental business process for an asset manager/broker, which was not done on two separate occasions here. AVOID THEM AT ALL COSTS
I have raised a complaint with HL and I'm still awaiting a reply.
April 17, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Paul, thank you for taking the time to leave feedback. We’re sorry to hear that your transfer has taken longer than expected.
Transfers typically take between 2–8 weeks to complete. We understand that delays can be frustrating, and we apologise that the process has not met your expectations.
To clarify our fees: there are no management or dealing charges for UK equities held within a Junior ISA (JISA). For overseas trades, an FX charge applies on a tiered basis depending on the value of the transaction. The first £10,000 is charged at 0.99%, the next £15,000 is charged at 0.5% and any amount over £25,000 is charged at 0.2%.
We’re also sorry that the transfer actions you requested were not completed within a timeframe you were satisfied with. We understand how this could be frustrating, particularly during periods of market volatility.
At the moment, we’ve been unable to locate your account based on the information available and have requested further details via Trustpilot so we can investigate further, understand what went wrong, and work towards a resolution. Thanks, HL Team.
All in one place, secure
When I retired 2014 I put the 25% cash from pensions into stocks and shares isa mixture of managed and picked. HL software enabled me to keep close eye on these. Even better when app was introduced. I recently had another pension I wanted enhancement on and HL helped me get best rate offers from 3 providers sorted everything out. Site enables me to pick savings products easily and move money around quickly. 4 levels of security, help on the phone if you get confused great service. Highly recommend!
April 17, 2026
Reply from Hargreaves Lansdown
Hi George, thank you for taking the time to leave feedback.
We’re pleased to hear you’ve found the platform useful for managing your investments over time and that our tools and app have supported you in keeping track of your portfolio. It’s also good to know our team was able to assist you with your pension arrangements and provide guidance when needed. Thanks, HL Team.
Reply from Hargreaves Lansdown
Hi Phillip, thank you for taking the time to leave feedback.
We’re pleased to hear you’re satisfied with the service and the communication you’ve received.
Thanks, HL Team.
Hargreaves Lansdown are always very…
Hargreaves Lansdown are always very helpful on the phone and it is easy to navigate your account on line.
April 13, 2026
Reply from Hargreaves Lansdown
Hi Diane, thank you for taking the time to leave feedback.
We’re pleased you find our phone support helpful and the online account easy to use.
Thanks, HL Team
You are not very good
You are not very good. Your website doesn’t display shares information as it should. I have often raised it and it has been ignored and also it is getting worse
April 17, 2026
Reply from Hargreaves Lansdown
Hi Paul, thank you for taking the time to share your feedback.
We are aware of an issue affecting some data on our website and are working to resolve it as quickly as possible. We’re sorry you haven’t been able to access the information you need and recognise this is not the level of service we aim to provide.
Please be assured your feedback has not been overlooked, and we appreciate your patience while our teams work to fix the issue.
Thanks,
HL Team
Your advisor that I talked to regarding…
Your advisor that I talked to regarding a top up of my existing Isa was very helpful and polite, I was a bit dissapointed that I was unable to add any more money to my Isa as it would have been nice to keep it all with you.
April 10, 2026
Reply from Hargreaves Lansdown
Hi Michael, thank you for taking the time to leave your feedback.
We’re really pleased to hear that our adviser was helpful and polite when assisting you with your ISA top-up.
We’re sorry you were disappointed that you were unable to add further funds to your ISA. It is possible to open additional products within the HL Cash ISA if you wish to do so. Please let us know if you would like any further guidance on this. Thanks, HL Team.
I don't know who in their right mind…
I don't know who in their right mind would use HL in 2026. I have been with HL for over 5 years, but today, they are not standing up to the competition. Crazy fees and a terrible digital experience. But how they handled transferring my ISA out to another provider was atrocious! They literally did everything they could possibly do to make it as difficult and as long as possible. My partner's experience is even worse. Stay away, there are many and much better options out there!
April 7, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Nore, thank you for taking the time to leave your feedback. We’re really sorry to hear that you’re dissatisfied with your experience with HL.
Transfers can sometimes be complex and may take longer depending on a range of factors. While all providers aim to complete them as quickly as possible, delays can occasionally occur due to missing information, unclear instructions, or other variables.
We understand how important it is that transfers proceed smoothly, and we have a responsibility to ensure there are no unnecessary barriers when clients choose to move their assets.
We’d really like to learn more about your experience and see how we can help. We’ve reached out via Trustpilot to request further information and look forward to assisting you further. Thanks, HL Team.
Clunky and unnecessarily bureaucratic.
Clunky and unnecessarily bureaucratic.
Nothing about the process of opening up a junior isa for my son has been easy. I’ve decided to go with another provider due to multiple misunderstandings and delays. 3 weeks just to get a pin due to someone not sending the first one then 2 turning up, then neither working, now changing the name on the account has become impossible.
Thank you, no thank you. Goodbye
April 16, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hello Chris,
We’re really sorry to hear about your experience and we completely understand how frustrating this must have been, especially when you’re trying to set something up for your son.
This isn’t the level of service we aim to provide. The delays with your PIN, the confusion around multiple codes, and the difficulty updating account details clearly fell short of expectations, and we apologise for the inconvenience caused.
We appreciate you taking the time to share your feedback, as it helps highlight where we need to improve.
Thanks, HL Team
Stocks & Shares ISA fees up 333%
Stocks & Shares ISA fees up 333%, SIPP fees up and then 'Active Savings' - took nearly one week to open my account - so lost interest - and then the account reduced interest rate - BUT - same account for new investors paying Higher interest - not very 'active' in my opinion.
Called H-L today - totally disinterested - 'you're good to leave' = zero loyalty after 25 years - AJ Bell much more transparent and less costs.
The fee changes appear to favour those with less invested / younger people - but perhaps H-L have not factored in the opportunity costs of moving SIPP into drawdown and the fees they earn from that
April 15, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Terrie, thank you for taking the time to leave your feedback. We’re sorry to hear that you’re disappointed with our recent fee changes and the impact on your account. We’re also concerned to hear that you felt your concerns were not addressed appropriately by our Helpdesk and that you do not feel we have been transparent.
As you may be aware, we have updated our fee structure for funds and shares, reducing annual charges in many cases. You can use the fee calculator available on our website to better understand how these changes may affect you.
Unfortunately, we’ve been unable to locate your account using the details provided. We would like to review the communication you’ve received from our Helpdesk in light of your concerns, so please contact us directly with further information. Thanks, HL Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.