I bought suede's new album in basildon store which was £24:99 , didn't realise i was charged 28:99 until I got home? Don't know why, thinking it was deliberate overcharge.
Company replied
Location
Switch location22 Eastgate Centre, SS14 1AF Basildon, GB
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See what reviewers are saying
The young lady in the Basildon store was very helpful when I asked about the DVD I wanted to buy. She advised it would take 5 working days to be delivered. It arrived a week later, even with the Easte... See more
Company replied
Went to store in Basildon and a very helpful member of staff gave me all the info I need to make a decision on a turntable and speakers to buy I ordered on line to save carrying the items which were a... See more
Company replied
The shop in Basildon Essex is where I was helped be a lovely member of staff, she helped me order a present, and also helped me look in store for another item, I felt I was taking a lot of her time, h... See more
Company replied
Company details
About hmv (UK) - Basildon
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
22 Eastgate Centre, SS14 1AF, Basildon, United Kingdom
4.8
Excellent
223 reviews
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Reply from hmv (UK) - Basildon
Hi Stephen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
It's always a pleasure shopping in HMV…
It's always a pleasure shopping in HMV Basildon. The staff are so friendly and helpful. I usually pop in from a browse, but always end up leaving with a record or two
June 12, 2025
Reply from hmv (UK) - Basildon
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A great service.
June 8, 2025
Reply from hmv (UK) - Basildon
Hi Stephen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Basildon
Hi Nick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Happy
The staff are so friendly and very helpful I am disabled so I'm very fearful for help.
May 25, 2025
Reply from hmv (UK) - Basildon
Hi June
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores, and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much, and we hope to see you again soon :-)
Good service and good prices…
The assistant at the counter was very helpful, informative, efficient and also suggested that the film that wasn't in stock that's why I wanted could be sent to my home in Wales.. which I thought was a very good idea
May 16, 2025
Reply from hmv (UK) - Basildon
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
10/10 best products
May 15, 2025
Reply from hmv (UK) - Basildon
Hi Jack
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff are polite and helpful.
Staff are polite and helpful. My order arrived when specified at the store.
May 12, 2025
Reply from hmv (UK) - Basildon
Hi Sharon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Basildon
Hi Odette
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service
I formation given on timed delivery. Arrived on time well packaged. Excellent service will use again.
April 23, 2025
Reply from hmv (UK) - Basildon
Hi Carol
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Basildon
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered and paid online and I was kept…
Ordered and paid online and I was kept fully up to date on arrival of my cd.
April 16, 2025
Reply from hmv (UK) - Basildon
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Basildon
Hello Wayne
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Staff were helpful & knowlagble
March 29, 2025
Reply from hmv (UK) - Basildon
Hello Fred
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very helpful and polite staff.
March 25, 2025
Reply from hmv (UK) - Basildon
Hi Janine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful staff
Helpful staff, great shop and I got what I needed via post as they didn't have what I wanted as it had sold out. I was very happy thank you.
March 16, 2025
Reply from hmv (UK) - Basildon
Hi Wendy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic and fast service
March 7, 2025
Reply from hmv (UK) - Basildon
Hi Nigel
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Friendly Staff always happy to help.
Friendly Staff always happy to help whenever I come into the store. My boxset arrived, and it is was delivered in immaculate condition. Thank you.
March 3, 2025
Reply from hmv (UK) - Basildon
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great staff easy to order and quick…
Great staff easy to order and quick delivery to store 👍
March 2, 2025
Reply from hmv (UK) - Basildon
Hi Julie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great shop in basildon
Great shop in basildon staff very friendly and always helpful just pickd up an order and helped me pre order disturbed sickness re-release
February 28, 2025
Reply from hmv (UK) - Basildon
Hi Anthoney
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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