Order was easy to place online with website complying to good web design principles. Staged emails to notify of order progress were sent to me in a timely manner. The two staff who dealt with me in st... See more
Company replied
Location
Switch locationUnit 25 Eastgate Centre, SS14 1AE Basildon, GB
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See what reviewers are saying
the shop assistant Julia (not too sure of the name now) at Basildon Eastgate HMV is very helpful and patience as my children bring their saving in coins to purchase their item and she take time to cou... See more
Company replied
REALLY fast delivery and they keep you updated the whole time. If an item isn't in stock, they try to get it in as quick as possible to deliver too so it's really reliable! Only issue is that the pack... See more
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The customer service in store was great. Very helpful and polite. The item condition however was not as good. Boxes delivered in store was beaten (I was concerned this may happen on home delivery... See more
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Company details
About hmv (UK) - Basildon
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 25 Eastgate Centre, SS14 1AE, Basildon, United Kingdom
4.8
Excellent
241 reviews
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The delivery was fast
The delivery was fast. Easy to order the record. I was looking for.
October 22, 2025
Reply from hmv (UK) - Basildon
Hi Michael
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Buying an album from HMV
Staff were very helpful in arranging my order, and subsequently updating me on its progress whenever I stopped by the store. When I finally got the album today the assistant was very efficient and friendly.
October 22, 2025
Reply from hmv (UK) - Basildon
Hi AJ,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good staff
Very helpful & friendly staff. Good sense of humour too !
Needed an item ordered , arrived quickly.
October 22, 2025
Reply from hmv (UK) - Basildon
Hi Madeleine,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The shop in Basildon Essex is where I…
The shop in Basildon Essex is where I was helped be a lovely member of staff, she helped me order a present, and also helped me look in store for another item, I felt I was taking a lot of her time, however she said it's fine, she was happy to help. I enjoyed the face to face experience.
October 13, 2025
Reply from hmv (UK) - Basildon
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Star Wars films
My items that I ordered came in good time and in good condition I will buy the last 3 Star Wars films soon
October 14, 2025
Reply from hmv (UK) - Basildon
Hi Iain
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very quick delivery and kept me…
Very quick delivery and kept me informed of progress
September 21, 2025
Reply from hmv (UK) - Basildon
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Basildon
Hi Phil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Absolutely first class
Absolutely first class, the staff could not be more helpful, they offered help without being asked, as far as I'm concerned five stars wasn't enough, the best shopping experience.
September 14, 2025
Unprompted review
Reply from hmv (UK) - Basildon
Hello MRS
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good communication and updates on item…
Good communication and updates on item ordered. Arrived at the store for collection sooner than expected which was appreciated. Would definitely use this service again. Staff were helpful and polite.
September 11, 2025
Reply from hmv (UK) - Basildon
Hi Jai
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The member of your staff ( scarlet) was…
The member of your staff ( scarlet) was very happy to serve me and helpful
August 12, 2025
Reply from hmv (UK) - Basildon
Hi Shane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Simple and efficient.
Simple ordering. Clear information about status of order and efficient process collecting from the store.
August 4, 2025
Reply from hmv (UK) - Basildon
Hi Mark
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Service all good from staff when…
Service all good from staff when ordering in shop to collection on release day
August 3, 2025
Reply from hmv (UK) - Basildon
Hi Terry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I found the staff very helpful like…
I found the staff very helpful like looking for the things we wanted to purchase and also told us when certain films would be available on did very satisfying
July 28, 2025
Reply from hmv (UK) - Basildon
Hi Mrs Wilkins
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Basildon
Hi Peter
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Hmv is always a great experience when…
Hmv is always a great experience when out shopping the one shop i look forward too visiting.
July 24, 2025
Reply from hmv (UK) - Basildon
Hi Mary
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Basildon
Hi Stephen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
It's always a pleasure shopping in HMV…
It's always a pleasure shopping in HMV Basildon. The staff are so friendly and helpful. I usually pop in from a browse, but always end up leaving with a record or two
June 12, 2025
Reply from hmv (UK) - Basildon
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A great service.
June 8, 2025
Reply from hmv (UK) - Basildon
Hi Stephen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Basildon
Hi Nick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Happy
The staff are so friendly and very helpful I am disabled so I'm very fearful for help.
May 25, 2025
Reply from hmv (UK) - Basildon
Hi June
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores, and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much, and we hope to see you again soon :-)
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