I needed a Blu-ray for a birthday present and I saw online that another branch had it in stock, but not my local HMV. I went into my local branch at Bexleyheath and spoke to a very helpful assistant w... See more
Company replied
Location
Switch location46 The Mall, DA6 7JJ Bexleyheath, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I didn't know release date of DVD - EPiC, went into the Bexleyheath shop and I spoke to Ed, who was very helpful. He checked, there was no release date, so ordered it for me, I have been updated about... See more
Company replied
I ordered Sepultura "Roots" via click and collect. I chose to collect at the Bexleyheath store. After six days, I still hadn't received notification to collect, but I visited the store anyway, as I... See more
Company replied
So pleased HMV have stores again, I visited the store at Bexleyheath and it was nice to flick through vinyls again. Unfortunately didn’t have the vinyl I was looking for so ordered it online, Easy to... See more
Company replied
Company details
About hmv (UK) - Bexleyheath
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
46 The Mall, DA6 7JJ, Bexleyheath, United Kingdom
4.8
Excellent
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sales assistant was very knowledgeable…
Sales assistant was very knowledgeable and very helpful
January 20, 2026
Reply from hmv (UK) - Bexleyheath
Hi Mr Young
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic service always got what I…
Fantastic service always got what I needed with great customer service
January 20, 2026
Reply from hmv (UK) - Bexleyheath
Hi Mrs Wilkins,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Service is excellent, lovely staff
The staff are really friendly, helpful, knowledgeable and the service was excellent. We went in to buy a Lenco record player in black. The one in stock had been reserved. A member of staff located the last one left in another store and arranged delivery to home. Really helpful and we appreciated their effort. They helped us find the 3 LP's we wanted on their great offer. We ended up buying another 3, some plastic covers and a Silver LP case, which again was on a good offer. We enjoyed the shopping experience at the Bexleyheath store and look forward to going back to purchase more vinyls. Excellent service by all staff helping with our purchases.
January 16, 2026
Reply from hmv (UK) - Bexleyheath
Hi May,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bexleyheath
Hi Jonathan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very friendly and helpful person behind…
Very friendly and helpful person behind the counter
January 16, 2026
Reply from hmv (UK) - Bexleyheath
Hi Matt
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff very helpful at the shop delivery…
Staff very helpful at the shop delivery on time ,
December 3, 2025
Reply from hmv (UK) - Bexleyheath
Hi Andrew
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Wes in Bexleyheath store is a great…
Wes in Bexleyheath store is a great ambassador for HMV.
Helped me search through K-pop tshirts for my niece, really helpful.
Thanks Wes.
December 12, 2025
Unprompted review
Reply from hmv (UK) - Bexleyheath
Hi Maria,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Nice helpful staff
December 10, 2025
Reply from hmv (UK) - Bexleyheath
That is exactly what we aim for Jeanette so thank you for the 5 stars!
Bexleyheath Branch
My local HMV is great, the staff are very helpful and informative. Bexleyheath Branch deserve recognition for going above and beyond
October 22, 2025
Unprompted review
Reply from hmv (UK) - Bexleyheath
That is fantastic to read and thank you for your 5 stars and kind words about our Bexleyheath shop!
Staff very polite helpful & efficient…
Staff very polite helpful & efficient happy to help
December 5, 2025
Reply from hmv (UK) - Bexleyheath
Hi Lesley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service, Highly recommended
Unable to find the item I required in the store, I asked the assistant where I might find the item, she looked it up on the terminal, which showed there was one in the store. She spent a long time looking for it, unable to find it she offered to order it online for me. item arrived within two days.
Great Service
December 3, 2025
Reply from hmv (UK) - Bexleyheath
Hi Paul
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Michelle
Customer Service Team
hmv.com
Reply from hmv (UK) - Bexleyheath
Hi Chapman
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Crosley CT 102
Mono Bluetooth speaker w/radio & cassette. Styled like 1980s portable cassette radio. Even powered w/ figure of eight 3pin lead. I haven't used the cassette player, but the radio picks up lots of stations on FM w/ Great sound and minimal static. AM picks up stations well w/ minimal static. The Bluetooth is excellent sound and play nintendo switch sounds. Of course mp3 music is excellent. Sound is surprisingly punchy w/ minimal distortion. Great controls and nostalgia looking is a treat.
So glad I purchased and look forward to switching it back on. Plan to fetch rechargeable batteries and charger. Not used w/ batteries yet
November 19, 2025
Reply from hmv (UK) - Bexleyheath
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful and polite assistant.
November 14, 2025
Reply from hmv (UK) - Bexleyheath
Hello Susan
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Vinyl shopping
Came into store on a Sunday looking for Christmas presents (ideally vinyls) I found a couple that I was looking for but needed help finding one. Guy behind the till helped me look and found one of the vinyls but also helped me to order the other one which I needed. Felt bad as it was first thing on a Sunday but he didn’t mind in helping
November 9, 2025
Reply from hmv (UK) - Bexleyheath
Hi William
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Rubbish
The box is damaged. Wish I would have got it in store, there was many there but no now my box is damaged because they put it in a small box forced it in and obviously not been careful with the box, it was a special gift too. Gutted.
November 9, 2025
Reply from hmv (UK) - Bexleyheath
Hi Sam
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Ordered online
Ordered online, communications were excellent and delivery speedy, collected in store and helped by Wez, above and beyond help from him 5*
November 8, 2025
Reply from hmv (UK) - Bexleyheath
Hi Annie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent customer service at…Bexleyheath
Excellent customer service at Bexleyheath branch.
Wealth of knowledge
October 31, 2025
Unprompted review
Reply from hmv (UK) - Bexleyheath
Hi Jill
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bexleyheath
Hi Mr.
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful and friendly staff.
October 23, 2025
Reply from hmv (UK) - Bexleyheath
Hi Sally
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.