I visited The Vault in Birmingham to see Jayler play. It was easy to order online. Not too many communications from you afterwards, just enough. Collected my vinyl and wristband and thoroughly enjoyed... See more
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Location
Switch location31 Dale End, The Vault, B4 7LN Birmingham, GB
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We visited the store to see and hear MIKA talking about his new music. Checked out the venue early afternoon and were served by Beth who issued wristbands, the CDs and checked our tickets quickly and... See more
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Attended the Jack Savoretti event yesterday and although I really enjoyed his performance, I thought the organisation for the signing was poor. Lots of people from right at the back pushed in front an... See more
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Really efficient service. Pre ordered a vinyl and went to watch a gig in store, all went smoothly, great staff and security, great event, vinyl labelled and waiting. Thank you! 😃
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Company details
About hmv (UK) - Birmingham Vault
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
31 Dale End, The Vault, B4 7LN, Birmingham, United Kingdom
4.7
Excellent
530 reviews
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Reply from hmv (UK) - Birmingham Vault
Hi Hannah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
As a disabled person I was impressed…
As a disabled person I was impressed that provison was made for seats to be available for disabled people to sit down while queing to meet Rory for the signing and that I was able to take a break and return to my place in the queue if I needed to. Staff were polite and helpful at all times. The whole experience was brilliant.
February 3, 2025
Reply from hmv (UK) - Birmingham Vault
Hello Helen
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Birmingham Vault store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Store is huge with plenty of stock but absolutely freezing
Went to pick up my order before a meet and greet, staff were polite and welcoming. The store was tidy, well stocked and organised. The meet and greet was also very well controlled and organised, however the store was absolutely freezing, staff were wrapped up in several layers so if you did need help you didn't know who to ask on the floor as they couldn't be distinguished between customers
February 3, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Adele
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Birmingham Vault
Hello Frank
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Reply from hmv (UK) - Birmingham Vault
Hi Pete
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good venue and friendly staff
Great place for hosting events.
Staff very helpful and helpful supportive.
January 25, 2025
Reply from hmv (UK) - Birmingham Vault
Hi John
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Birmingham Vault store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Mind of mine- Zane Malik
Arrived a day later than expected. Had ordered from two other outlets on Amazon but had to return both as they were scratched and jumped! But thankfully this one was perfect 👌
January 12, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Jackie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Birmingham Vault
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
ALL GOOD THANKS
September 29, 2024
Reply from hmv (UK) - Birmingham Vault
Hello P
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Birmingham Vault
Hi Iris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Birmingham Vault
Hello Joanne
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving and your remaining item should be with you shortly.
Thanks for getting in touch and letting us know about this matter.
Customer service at store
Anytime I visit a hmv store, the staff are always friendly and help the best way they can.
Hmv vault and the hmv in the bullring always provide brilliant service.
December 13, 2024
Reply from hmv (UK) - Birmingham Vault
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Birmingham Vault
Hi SRR
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Birmingham Vault
Hi SIMON
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service from HMV let down by Royal Mail
Pre-ordered a vinyl from the Birmingham store which was dispatched for delivery to arrive the day before official release. Unfortunately HMV used Royal Mail who were their usual useless selves and decided to deliver three days later. Not HMV's fault.
November 27, 2024
Reply from hmv (UK) - Birmingham Vault
Hi David,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Excellent
I ordered a cd collection from there staff were so nice and friendly the communition was really good letting me know the updates on when it was on its way gr8 store 100%
December 10, 2024
Reply from hmv (UK) - Birmingham Vault
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very quick delivery.
December 8, 2024
Reply from hmv (UK) - Birmingham Vault
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Everything laid out in shop made easy…
Everything laid out in shop made easy to find. Service excellent
December 1, 2024
Reply from hmv (UK) - Birmingham Vault
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy Online Ordering and Store Pick-up
Easy to Order my items on-line and the Pick-up in store was fast and went without any issues
November 24, 2024
Reply from hmv (UK) - Birmingham Vault
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Birmingham Vault
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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