Highly recommend HMV for Brilliant and knowledgeable sales tech. They recommended and sorted my new music system which I am thoroughly enjoying. Just want to say a big thanks👏👏
Company replied
Location
Switch location41 Queen Street, CF10 2AS Cardiff, GB
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Always get fantastic service in the Cardiff store, spoken many times with the same man, think his name is Keiron, the go to person for 4k bluray as staff say. Always recognise me when in and that g... See more
Company replied
I use HMV for any DVD I may need as they always provide and excellent service . Their products always come well packaged and delivery is always on time. Thank you and I would definitely recommend.
Company replied
Firstly when I entered the Cardiff store and asked an assistant for help she was not interested at all and sent me away. So I headed upstairs where the staff were so helpful and knew their stuff. I... See more
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Company details
About hmv (UK) - Cardiff
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
41 Queen Street, CF10 2AS, Cardiff, United Kingdom
4.6
Excellent
419 reviews
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Always easy and reliable click and…
Always easy and reliable click and collect and friendly staff
December 9, 2024
Reply from hmv (UK) - Cardiff
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Album exchange
Perfect no fuss straight exchange picked album up from store communication to was first class as well
December 6, 2024
Reply from hmv (UK) - Cardiff
Hi Steve
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Cardiff store is Simply the best
The young man who served us, was very patient and helpful as I was going through my list. He couldn't do enough for us. He had to pre-order a game and blu ray dvd. He arranged it all I just paid the bill. Great store with excellent staff. Merry Christmas xx
November 30, 2024
Reply from hmv (UK) - Cardiff
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
good store nice staff
November 30, 2024
Reply from hmv (UK) - Cardiff
Hi customer,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really friendly staff
Really friendly staff. Served by Chris. Knowledgeable and treat everyone well. Like layout of store.
November 29, 2024
Reply from hmv (UK) - Cardiff
Hi Clare
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
a great job as allways had my parcel…
a great job as allways had my parcel delivered here by click and collect great job.
November 23, 2024
Reply from hmv (UK) - Cardiff
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Physical media lives on!
Really getting back into my physical media again and staff are more than willing to help when needed and actually engage in conversation.
Pre order system was easy, and any delays were communicated.
November 21, 2024
Reply from hmv (UK) - Cardiff
Hi Ben
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good Store
Always great service from HMV, staff friendly and helpful. Online order process quick and easy.
November 15, 2024
Reply from hmv (UK) - Cardiff
Hi KT
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Rengoku Pop
Staff at HMV, Cardiff went out of their way to identify the Pop character from a picture my daughter had drawn. As it was not in store, they kindly ordered from the warehouse. Was updated by email when character arrived. My daughter was delighted to receive her favourite and first Demon Slayer character.
November 16, 2024
Reply from hmv (UK) - Cardiff
Hi Debbie,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Pleased with service.
The person who served us was very pleasant. She also informed us about some deals that were of interest to us which we did not know about. We visit HMV often so it was good to know about the deals. Although the store we went to was sold out of what we wanted we were able to order and get it delivered to store closer to home (we were visiting for the day) and the emails kept us up to date on delivery.
November 19, 2024
Reply from hmv (UK) - Cardiff
Hi there,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Item arrived quickly and staff in shop…
Item arrived quickly and staff in shop were very helpful. Overall a great shopping experience.
November 16, 2024
Reply from hmv (UK) - Cardiff
Hello Nigel,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful staff
I ordered 2 items & the assistant was very helpful & polite. The 1st item came within 2 days & the other item is pre ordered.
November 7, 2024
Reply from hmv (UK) - Cardiff
Hi Louise,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Cardiff
Hi Dylan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Service was smooth & trouble free
Service was smooth & trouble free, items arrived as described, securely packed and delivered earlier than expected.
October 28, 2024
Reply from hmv (UK) - Cardiff
Hi Stephen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV Cardiff
HMV Cardiff, the staff are friendly and always happy to help, love coming to this store.
October 23, 2024
Reply from hmv (UK) - Cardiff
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Absolutely fantastic service at your…
Absolutely fantastic service at your cardiff store thank you
October 20, 2024
Reply from hmv (UK) - Cardiff
Hi Carrie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Supper quick and easy
Supper quick and easy. Plus I loved that it was free postage as what I wanted was in store.
October 10, 2024
Reply from hmv (UK) - Cardiff
Hi Mali-Rose
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cardiff
Hi Louise,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
Went in to pre order CD not yet released, paid for it , gave contact details, had email following week and went in to collect , simple
October 4, 2024
Reply from hmv (UK) - Cardiff
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Birthday gift.
The preordered album arrived before the ETA for her 15th birthday to the joy of my granddaughter. Thankyou.
September 26, 2024
Reply from hmv (UK) - Cardiff
Hello Rebecca
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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