Highly recommend HMV for Brilliant and knowledgeable sales tech. They recommended and sorted my new music system which I am thoroughly enjoying. Just want to say a big thanks👏👏
Company replied
Location
Switch location41 Queen Street, CF10 2AS Cardiff, GB
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See what reviewers are saying
I use HMV for any DVD I may need as they always provide and excellent service . Their products always come well packaged and delivery is always on time. Thank you and I would definitely recommend.
Company replied
Always get fantastic service in the Cardiff store, spoken many times with the same man, think his name is Keiron, the go to person for 4k bluray as staff say. Always recognise me when in and that g... See more
Company replied
Firstly when I entered the Cardiff store and asked an assistant for help she was not interested at all and sent me away. So I headed upstairs where the staff were so helpful and knew their stuff. I... See more
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Company details
About hmv (UK) - Cardiff
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
41 Queen Street, CF10 2AS, Cardiff, United Kingdom
4.6
Excellent
418 reviews
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Reply from hmv (UK) - Cardiff
Hi stephanie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Cardiff
Hi Joanne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Cardiff store staff is awesome
I went in the Cardiff store to find a specific present.
This was not available in store and the staff went over and beyond to find this for me ans sent it to my address. They also offered different solutions and options if we were not successful in finding it. They were brilliant!
January 18, 2025
Reply from hmv (UK) - Cardiff
Hi Eleni
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Easy to use website. When order had been placed communication regarding order status and delivery date is good. Delivery was made within a reasonable time frame
January 17, 2025
Reply from hmv (UK) - Cardiff
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The website is easy to navigate and the…
The website is easy to navigate and the dvd ordered arrived at my local store very promptly. I was kept up to date at all stages, and collection was efficient.
January 15, 2025
Reply from hmv (UK) - Cardiff
Hi Gail
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Stick to the internet for HMV.
Can see why the high street is dying when customer service is now seen as a flexible past time of their retail "job".
Possibly the most hostile and ignorant experiences with people I've ever encountered.
Didn't want to help, didn't care to help and nobody wanted to be there.
December 27, 2024
Unprompted review
Reply from hmv (UK) - Cardiff
Hello Luke
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com (mailto:support@hmv.com) with as many details of your experience as possible and they’ll take a look asap.
Cardiff HMV keep up the great work 👏
What can I say, one of the best high street stores still standing. Went in for one dvd, left with a box set instead, along with a t-shirt and a new purse. So happy with them all, and a licensed witcher t-shirt for 3.99, absolute bargain!
Highly recommend the Cardiff store, always tidy, always stocked with lots of goodies and the team are all helpful and full of knowledge. We really struggled finding a specific dvd local so made the trip to hmv which is out of our way and they had it in a box set. HMV always has what we need and want.
Shout out to our lovely cashier too, thanks Archie, appreciate the info about the dvds too.
January 13, 2025
Unprompted review
Reply from hmv (UK) - Cardiff
Hi Jessica
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cardiff
Hello Rich
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
EASY TO ORDER AND FAST DELIVERY👍😄👍
January 7, 2025
Reply from hmv (UK) - Cardiff
Thank you Rob for shopping with us and the 5 stars Rob!
It came just in time for Xmas for my…
It came just in time for Xmas for my son,it was cheaper to buy from you as well which I'm happy about,because on amazon it was 35.99.and they could and would not give me my money back but they lost it in transit thank you from a mum who's son is very happy.
December 29, 2024
Reply from hmv (UK) - Cardiff
Hi Michelle
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
good communication in shop and delivery
December 22, 2024
Reply from hmv (UK) - Cardiff
Hi robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cardiff
Hi Max
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Cardiff
Hi Daniel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff on the shop floor were less…
The staff on the shop floor were less than helpful as they had no ideas about the group I was looking for or what stock they had. I then proceeded to one of the cashiers who could not help me enough he looked up the group checked their stock and help with getting it ordered online while i was there.
December 15, 2024
Reply from hmv (UK) - Cardiff
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to give great service to you next time ;-)
Have a great day!
Ordered Online.
Ordered Online.
Ordered online and the order was delivered within 2 - 3 days very pleased with the HMV service
December 21, 2024
Reply from hmv (UK) - Cardiff
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were really friendly
Staff were really friendly, but they kept giving me conflicting information. The album I had pre-ordered was being released 2 days later. I came in just to see if it had arrived since it was being released that day. I was told since it's just been released, it should be in today (Friday) or tomorrow (Saturday). I came in the following Tuesday since that was the next opportunity I had to go in, and they said I just had to wait for the dispatch email. I received the email on Wednesday, so I went in to see when it would arrive as I wouldn't be able to collect it after Friday, and they said it should be in tomorrow (Thursday). I went in on Thursday and it wasn't there, but they had the same album in store. So I asked to put one aside incase my order doesn't come in. I came on Friday and the order still hadn't come, so I bought the one that was put aside. 5 minutes after I left, I received the email to say my order had arrived. They said new releases are unpredictable during the Christmas period, which is fair enough, but better communication would be nice.
December 18, 2024
Reply from hmv (UK) - Cardiff
Hi Viren
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Member of staff was very helpful didnt…
Member of staff was very helpful didnt have the cd in stock so he sugested ordering it very helpful
December 17, 2024
Reply from hmv (UK) - Cardiff
Hi Tracey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The man at the shop was Brilliant and…
The man at the shop was Brilliant and the service was great
December 15, 2024
Reply from hmv (UK) - Cardiff
Hi David
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Thank u to steve at cardiff store how…
Thank u to steve at cardiff store how work as store security how help me
December 10, 2024
Reply from hmv (UK) - Cardiff
Hi Jenna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always easy and reliable click and…
Always easy and reliable click and collect and friendly staff
December 9, 2024
Reply from hmv (UK) - Cardiff
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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