Sold out item initially when purchased with the promise of posting out as soon as stock arrived. Not too long to wait. Very happy with overall process. Daughter over the moon with Gorillaz collector... See more
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Location
Switch location41 Queen Street, CF10 2AS Cardiff, GB
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See what reviewers are saying
I love HMV So much. I see loads of Target exclucive Vinyl and CD from America, and I feel so bummed as I love collecting. But I soon learnt about H.M.V (His Master's Voice) a basic UK equivelent of th... See more
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I did not know I could order albums from the shop, so when I asked behind the counter the lovely person informed me I could, and was incredibly helpful (plus we had a lovely chat about the albums, and... See more
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i’ve used hmv online store a few times over the years and they’ve always delivered on time. obviously during the christmas period it gets overwhelmingly busy and my package was a bit delayed but it st... See more
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Company details
About hmv (UK) - Cardiff
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
41 Queen Street, CF10 2AS, Cardiff, United Kingdom
4.6
Excellent
404 reviews
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Reply from hmv (UK) - Cardiff
Hi Ian,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
All items ordered arrived in a timely…
All items ordered arrived in a timely manner and are of great quality
February 24, 2026
Reply from hmv (UK) - Cardiff
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cardiff
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic store lovely helpful staff
Fantastic store lovely helpful staff! Plenty of choice in film and vinyl good prices as well
February 27, 2026
Unprompted review
Reply from hmv (UK) - Cardiff
Hi Sam
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Cardiff store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Record Buyer
Very helpful staff, ordered record promptly in store. Email sent when ready to collect. Wanted CD for a long time.
February 27, 2026
Reply from hmv (UK) - Cardiff
Hi Sally
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was nice and the badge looks exactly…
It was nice and the badge looks exactly like it did in the picture
March 1, 2026
Reply from hmv (UK) - Cardiff
Hi Annalise,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I picked up my vinyl grom Cardiff and…
I picked up my vinyl grom Cardiff and the male store assistant was very rude. He asked if I wanted a carrier, to which I replied no, they’re too expensive. He then said they’re the same price everywhere and called me an a’hole…
I won’t be shopping there again!
February 14, 2026
Reply from hmv (UK) - Cardiff
Hello janine
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Lovely Dvd as always
February 19, 2026
Reply from hmv (UK) - Cardiff
Hello Ann
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordered Chapel Roan vinyl on line
Ordered Chapel Roan vinyl on line. Arrived with no grooves! Exchanged via HMV Cardiff in person. They were positive, helpful and arranged a replacement to be sent out at no cost. Excellent friendly and helpful service. Thank you
February 17, 2026
Reply from hmv (UK) - Cardiff
Hi Hywel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very pleased to be able to order click…
Very pleased to be able to order click and collect from the store in Queen St. Cardiff. The member of staff, Darren, couldn't have been more helpful. I received an email just 2 days later to say the item I wanted was ready to collect. Amazing service. 10/10
February 12, 2026
Reply from hmv (UK) - Cardiff
Hi Penny
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
What's most important. Any member of the public can always ask a member of staff for help.
Why I like hmv. Because I am disable. Some time I can use the lift. Or a member of staff ask me what I am looking for. I tell them and they go and find it for me. No problem at all.
February 13, 2026
Reply from hmv (UK) - Cardiff
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everything is just good
Everything is just good. The in-store service is amazing and welcoming x
February 11, 2026
Reply from hmv (UK) - Cardiff
Hi Arianne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
friendly and helpful staff
January 30, 2026
Reply from hmv (UK) - Cardiff
Hello Andy,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
easy to pick up with great service
January 28, 2026
Reply from hmv (UK) - Cardiff
Hi Owen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Order process was quick and easy to…
Order process was quick and easy to complete. The choice was wide. Delivery by Royal Mail was within the time given. I’d use the process again.
February 1, 2026
Reply from hmv (UK) - Cardiff
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff and very…
Very helpful staff and very professional couldn't do enough to help great service
January 26, 2026
Reply from hmv (UK) - Cardiff
Hello Theo,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
All of the staff's in hmv Cardiff are…
All of the staff's in hmv Cardiff are very helpful
January 26, 2026
Reply from hmv (UK) - Cardiff
Hi Rick
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great experience
Great store and my server was very polite and friendly. Very surprised by the levels of stock and order. Very happy
January 23, 2026
Reply from hmv (UK) - Cardiff
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Website easy to use as I am elderly
Website easy to use as I am elderly, quick to send orders out. Good prices.
January 18, 2026
Reply from hmv (UK) - Cardiff
Hi Carolyn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good
I pre-ordered an album for an album singing of one of my favourite artists in Cardiff.
And i had major issues with the delivery process... my delivery never ended up turning up to the store, and online it stated you couldn't enter the signing without the proof of album you had to collect on the morning.
But the manager was extremely kind and helpful towards me, he saw that i bought the album and my proof of purchase. And how the album never came to the store. Yet he went out of his way, and he still let me in, and he let me have one of the albums off the shelf on the shop floor.
September 12, 2025
Reply from hmv (UK) - Cardiff
Hi morgan
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time.
Have a great day!
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