Highly recommend HMV for Brilliant and knowledgeable sales tech. They recommended and sorted my new music system which I am thoroughly enjoying. Just want to say a big thanks👏👏
Company replied
Location
Switch location41 Queen Street, CF10 2AS Cardiff, GB
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See what reviewers are saying
I use HMV for any DVD I may need as they always provide and excellent service . Their products always come well packaged and delivery is always on time. Thank you and I would definitely recommend.
Company replied
Always get fantastic service in the Cardiff store, spoken many times with the same man, think his name is Keiron, the go to person for 4k bluray as staff say. Always recognise me when in and that g... See more
Company replied
Firstly when I entered the Cardiff store and asked an assistant for help she was not interested at all and sent me away. So I headed upstairs where the staff were so helpful and knew their stuff. I... See more
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Company details
About hmv (UK) - Cardiff
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
41 Queen Street, CF10 2AS, Cardiff, United Kingdom
4.6
Excellent
414 reviews
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Easy online ordering and prompt…
Easy online ordering and prompt delivery.
Prices were good too!
December 2, 2025
Reply from hmv (UK) - Cardiff
Hi Gail
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Cardiff
Hi Miss Donna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff member in store was amazing help
Staff member in store was amazing help.
Found the titles on line and helped to arrange the order delivery to the house.
November 24, 2025
Reply from hmv (UK) - Cardiff
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Your staff in Cardiff were very professional.
Your staff in Cardiff were very efficient and pleasant. The delivery arrived in perfect condition, and -as a self-described technophobe- I'll definitely be initiating more orders of this kind in the future.
November 17, 2025
Reply from hmv (UK) - Cardiff
Hello Andrew
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Myself and my daughter attended the…
Myself and my daughter attended the meet at greet yesterday queued for over 2 hours which was expected but then once they let people in the shop it was a free for all and the staff did not ensure that people went in, in the positions they have queued in for hours which was unfair
November 18, 2025
Reply from hmv (UK) - Cardiff
Hello Danielle
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
amazing time just a shame i couldnt use…
amazing time just a shame i couldnt use the toilet as inwas disabeld with a toilet pass
November 18, 2025
Reply from hmv (UK) - Cardiff
Hi Nigel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The event was 1 hour late standing…
The event was 1 hour late standing outside for 2 hours in the cold and ps in writing this at 5:25 and still not gone in yet supposed to go in at 6 we will see 😤
November 18, 2025
Reply from hmv (UK) - Cardiff
Hello Mick
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Reply from hmv (UK) - Cardiff
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV had what I was looking for, and the postage was fast, they were very helpful.
All the staff was friendly, and very helpful.
November 7, 2025
Reply from hmv (UK) - Cardiff
Hi Gavin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cardiff
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Cardiff - click & collect
Ordered click & collect from Cardiff. Staff in the store very friendly, helpful & service with a smile.
November 5, 2025
Reply from hmv (UK) - Cardiff
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered a CD which arrived real…
I ordered a CD which arrived real quick. I collected it from the always friendly & really helpful staff at HMV Cardiff. A great store with the best people. Well recommended.
November 4, 2025
Reply from hmv (UK) - Cardiff
Hello Sean
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great delivery service to store👍👍
October 30, 2025
Reply from hmv (UK) - Cardiff
Hello Ainsley,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
the staff were help full and polite
October 16, 2025
Reply from hmv (UK) - Cardiff
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Happy Shopper
It was good to walk into a shop see an assistant get served with out any hassle and walk out with out any waste of time
October 3, 2025
Reply from hmv (UK) - Cardiff
Hi V
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff member was very friendly and…
The staff member was very friendly and very helpful.
Overall a great service
September 28, 2025
Reply from hmv (UK) - Cardiff
Hello Patsy,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very good service will use again
September 30, 2025
Reply from hmv (UK) - Cardiff
Hello Nigel,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service
Great service and I was kept updated with the process of my delivery
September 25, 2025
Reply from hmv (UK) - Cardiff
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good quality in the films and on time…
Good quality in the films and on time as well
September 12, 2025
Reply from hmv (UK) - Cardiff
Hi Andrew
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service
August 31, 2025
Reply from hmv (UK) - Cardiff
Hi Sheila
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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