Highly recommend HMV for Brilliant and knowledgeable sales tech. They recommended and sorted my new music system which I am thoroughly enjoying. Just want to say a big thanks👏👏
Company replied
Location
Switch location41 Queen Street, CF10 2AS Cardiff, GB
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See what reviewers are saying
I use HMV for any DVD I may need as they always provide and excellent service . Their products always come well packaged and delivery is always on time. Thank you and I would definitely recommend.
Company replied
Always get fantastic service in the Cardiff store, spoken many times with the same man, think his name is Keiron, the go to person for 4k bluray as staff say. Always recognise me when in and that g... See more
Company replied
Firstly when I entered the Cardiff store and asked an assistant for help she was not interested at all and sent me away. So I headed upstairs where the staff were so helpful and knew their stuff. I... See more
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Company details
About hmv (UK) - Cardiff
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
41 Queen Street, CF10 2AS, Cardiff, United Kingdom
4.6
Excellent
418 reviews
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Great service
August 31, 2025
Reply from hmv (UK) - Cardiff
Hi Sheila
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cardiff
Hi Suzanne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Amazing quality product but arrived 2…
Amazing quality product but arrived 2 days late
August 28, 2025
Reply from hmv (UK) - Cardiff
Hi Lewys
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Good service
Click and collect went smoothly and timely. Vinyl album had to be sent to the selected collection store from the HMV warehouse.
August 26, 2025
Reply from hmv (UK) - Cardiff
Hello Mr Hester
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent and efficient service !
Excellent and efficient service !
Sales assistant Ella in your Cardiff store is also superb !
Polite, friendly and lovely !
August 23, 2025
Reply from hmv (UK) - Cardiff
Hi Tim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great advice and very helpful and…
Great advice and very helpful and friendly and great prices
August 16, 2025
Reply from hmv (UK) - Cardiff
Hello customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
great customer service and assistance…
great customer service and assistance and advise. Ensured I had the album I was seeking, despite not being avail =able in the store at time of asking.
July 31, 2025
Reply from hmv (UK) - Cardiff
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Cardiff
Hi Jack
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Lovely customer service always
Lovely customer service always . I always love going to this store .
July 13, 2025
Reply from hmv (UK) - Cardiff
Hi andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cardiff
Hi YVETTE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Picking up an online order
Staff were really nice and helpful bit of a problem finding the order but can’t complain as they handled it really well and found it in the end
June 28, 2025
Reply from hmv (UK) - Cardiff
Hi Ryan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cardiff
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cardiff
Hello Mrs Desmond
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful staff
June 6, 2025
Reply from hmv (UK) - Cardiff
Hi Julie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Delightful
I did not know I could order albums from the shop, so when I asked behind the counter the lovely person informed me I could, and was incredibly helpful (plus we had a lovely chat about the albums, and which order you'd experience them in.). It was silky smooth as a process, and the parcel arrived incredibly swiftly. I'll definitely be doing this again! Plus, the new Garbage album is fantastic
June 2, 2025
Reply from hmv (UK) - Cardiff
Hi Josh
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
Amazing as always
June 3, 2025
Reply from hmv (UK) - Cardiff
Hi Rebecca
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cardiff
Hi Al
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cardiff
Hi Anthony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Bad treatment HMV Cardiff
Visited Cardiff Queen St HMV with a £10 voucher from Verian, formerly Love2Shop. The voucher was still attached to the card. The trainee(I seem to attract them) swiped it 5 times. It declined each time. His colleague was quick to say they don't accept them until I showed him the list of shops incl HMV. Another assistant tried but failed. The manger was called who's attitude, tone and demeanour was poor. He was very quick to say it wasn't their problem. No apologies, no smiles etc. Confrontational. He just wanted to get rid of me. I don't know why the card was showing a blank amount? but it happens every time at HMV stores. I've used them at Argos and Matalan with no problem. HMV prices are high and SOME staff need some customer care training. The manager was a bad influence on the nice trainee. No more HMV for me!
May 30, 2025
Unprompted review
Reply from hmv (UK) - Cardiff
Hello Keith
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
HMV is the only place to shop for DVDs…
HMV is the only place to shop for DVDs and CDs
I've previously used other suppliers and have received very bad copies of inferior quality CDs and DVDs which are fakes!
HMV is the best place for genuine Movies on DVDs and Music CDs
May 30, 2025
Reply from hmv (UK) - Cardiff
Hi Dene
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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